Cancelled Cruises Refund Tracker/Discussion (merged topics)

[twentyknots]

1 hour ago, hcat said:

We  called automated cust svc number.  It indicated we had a negative credit balance and the  auto voice asked if we wanted a check mailed to us...just press "yes "  Hope  to receive it soon.

 

Maybe easier than an internal bank transfer???

The automated voice response system said 7-10 days to receive a check in the mail.  I decided to ask to speak to customer service and she said it would be faster to be transferred electronically.  3-5 days she said.   After 14 business days and 3 calls to the bank including finally to a manager the money was transferred.  The manager apologized and said I shouldnt have been told 3-5 days for an amount over $2000.  Larger amounts require special approval.  I guess it sits in an inbox until someone gets around to it.  Is this 2020 or 1920?

[cjcruiser27]

On 7/12/2020 at 11:15 PM, K.T.B. said:

 

No, you should not be charged any admin fees if Celebrity, and not you, cancelled the cruise.  

I contacted Celebrity and they responded just now with an email, regarding the $75 fee that they said was non-refundable.  They apologized for the mistake and for any inconvenience and it should show up as a credit in 30 days😉. I’m happy to hear that and then it will be the end to my refunds😁

[GottaKnowWhen]

Slightly off topic - my airfare refund experience... We were scheduled for a 4-16 October cruise from Boston. I had booked tickets on Delta directly, using their miles+$$ option. Yesterday I called to cancel. Worked through the phone response system, got to a queue for talking to a real person, took the option to have them call me back in 24 minutes.  About 23 minutes later they called, the rep asked a few questions, verified that I wanted to cancel for both of us, told me the new balance on my Miles account following the “refund.”  Done. Took about one minute.

 

Stan

 

[jelayne]

Happy to say that it seems some refunds are moving faster.  Celebrity cancelled the 9/25 TP on 6/2 and I didn’t expect a refund for at least 60 days.  Got credit card statement a few days ago and our deposit was refunded on 6/10.  
On 6/23 we cancelled 2 others October cruises 1 had a refundable deposit which hit the credit card on 7/1.  The 2nd Had a non-refundable deposit and today we received FCCs for the full deposit.