For Amsterdam WC passengers getting off/getting home and beyond

[The-Inside-Cabin]

1 hour ago, Tampa Girl said:

 

Then it might be worthwhile to call the insurance company directly.  You may well be correct in your reading of that provision, but it certainly seems to negate a major concern for the need of insurance.  "Buy this insurance but the cruise company can decide not to to sail . . . so sorry, you're out of luck."  Doesn't make sense, but I am not a major fan of insurance companies.

This is why I decided to self insure my trips.   That way I only have to argue with myself...….

 

[Tampa Girl]

13 minutes ago, The-Inside-Cabin said:

This is why I decided to self insure my trips.   That way I only have to argue with myself...….

 

 

Wise man!  (BTW, who wins?)

[Scrapnana]

5 hours ago, NormTheSailor said:

We haven't received our credit posted to our credit card. There was a difference on the paper statement and the navigator statement for taxes, fees & port expenses adjustment that amounted to $321.06 difference in credit amount. (the paper version was less) Does anyone know which credit amount is correct? $995.18 or $674.12? The paper statement reported the last 4 digits of the credit card on file. Be aware that they had a data breach last year so maybe that caused some data problems?

I was credited $674.12 for Taxes, Fees, and Port Expenses.  Nothing has shown up on my credit card, either.

[Snoop Sister]

49 minutes ago, Scrapnana said:

I was credited $674.12 for Taxes, Fees, and Port Expenses.  Nothing has shown up on my credit card, either.

On my final statement, it lists $674.12 and $321.06 for a total of $995.18 for taxes, fees, and ports.  I have a credit which has not shown on my credit card statement.  HAL accounting office person said that the credit was done on March 14 and it took 7-10 days for credit card companies to post it.

[Fredspak]

It's not unusual for credits to take a week or more after the cruise to show up on your account. 

[prescottbob]

56 minutes ago, Snoop Sister said:

On my final statement, it lists $674.12 and $321.06 for a total of $995.18 for taxes, fees, and ports.  I have a credit which has not shown on my credit card statement.  HAL accounting office person said that the credit was done on March 14 and it took 7-10 days for credit card companies to post it.

Fairly typical for processing times. Most refunds I’ve been dealing with currently, e.g. Expedia, etc. (for flights and last minute accommodation changes) are posting 30 day (perhaps less) notifications back to your cards due to the overwhelming volume & required processing.

I would expect the volume of cancellations, refund processing and final statement accounting is also ‘overwhelming’ the Seattle HAL accounting folks.

Give it some time.

It all ‘be good’

Be well & positive.

Bob

[Snoop Sister]

1 hour ago, Snoop Sister said:

On my final statement, it lists $674.12 and $321.06 for a total of $995.18 for taxes, fees, and ports.  I have a credit which has not shown on my credit card statement.  HAL accounting office person said that the credit was done on March 14 and it took 7-10 days for credit card companies to post it.

That should read March 24. 

[WriterOnDeck]

How did you get a final statement? The last I got was a preliminary statement through 3/20.

[Snoop Sister]

Called HAL.  They emailed a pdf to me.

[WriterOnDeck]

14 minutes ago, Snoop Sister said:

Called HAL.  They emailed a pdf to me.

Thanks!

[Captain Ricky]

This is an interesting listen.  It explains the reluctance of the Australians had in letting us off the ship except directly to an airplane.  I wrote a brief synopsis of this in my blog when I was in Perth but this gives a much fuller story.

 

https://www.theguardian.com/australia-news/audio/2020/mar/30/how-the-ruby-princess-cruise-ship-debacle-spread-coronavirus-across-australia?fbclid=IwAR3DwuHMouYK3_VCtwNWZ8_FenHUhwY05f0hZLpQYnj-e7w3N7Yg9IDMYTA

[Snoop Sister]

With regard to the $1250 reimbursement by HAL for flights....

I have a form “Change Fee Reimbursement Form” one form per stateroom...

Is this the correct form?  It would be very difficult (impossible) to have one form  for the two of us...  

 

Any suggestions?

[KirkNC]

It’s for each booking so if there were two guests on the same booking there would be one form.  You can always have multiple pages.

[MMDown Under]

12 hours ago, Captain Ricky said:

This is an interesting listen.  It explains the reluctance of the Australians had in letting us off the ship except directly to an airplane.  I wrote a brief synopsis of this in my blog when I was in Perth but this gives a much fuller story.

 

https://www.theguardian.com/australia-news/audio/2020/mar/30/how-the-ruby-princess-cruise-ship-debacle-spread-coronavirus-across-australia?fbclid=IwAR3DwuHMouYK3_VCtwNWZ8_FenHUhwY05f0hZLpQYnj-e7w3N7Yg9IDMYTA

The Guardian is an excellent independent newspaper.  

If you read my responses on this thread you will see why the WA Premier wanted to protect his local population but was over ruled by PM.. I thought that was a common sense decision by PM at the time, however I have since learnt both Townsville and Cairns had people with the virus.  Recently Premier had the debacle of three unexpected ships arriving.  Now it is a whole new world - all State borders closed - anyone entitled to arrive has to go in to Govt. arranged quarantine - WA people to Rottnest Island, People from Eastern States all to hotels, overseas from ship to airport to home!   Most of the people in his state with the virus came from cruise ships or overseas (US most recent, inc returning Aussies).

[Scrapnana]

Did anyone get a charge of $1.00 labeled “Amsterdam” on their credit card used with HAL.  I think it might be a fraudulent charge because I expect it would say “Holland America “ not the name of the ship.  Watch your card.

[Worldtraveler 27]

30 minutes ago, Scrapnana said:

Did anyone get a charge of $1.00 labeled “Amsterdam” on their credit card used with HAL.  I think it might be a fraudulent charge because I expect it would say “Holland America “ not the name of the ship.  Watch your card.

On 3/27/2020 at 12:10 AM, Storylady said:

Dolly and several other older passengers had HAL escorts. I believe Dolly’s was the violinist from the Adagio.

We met Beverly age 88 in the DFW airport. She's been on several World cruises and was traveling alone. She lives in Sarasota and had no way home from TOA. We helped her get a limo and she is safe and we are now fast friends.

[Worldtraveler 27]

I believe that originally HAL said they would put $1.00 charge on our cards to make sure the card went thru correctly. 

They were to refund it

[Storylady]

48 minutes ago, Worldtraveler 27 said:

We met Beverly age 88 in the DFW airport. She's been on several World cruises and was traveling alone. She lives in Sarasota and had no way home from TOA. We helped her get a limo and she is safe and we are now fast friends.

Thanks for being a Good Samaritan! Goes to show you the value of rumors: not much.  I suspect, the young violinist accompanied her to the Perth Airport or just walked out with her to the bus. We know of several other Good Samaritans! Glad to know that we traveled with such caring passengers. Couldn’t help anyone on our last leg as we were almost the only Americans onboard since we flew to Tokyo and then LAX.

 

[rafinmd]

2 hours ago, Scrapnana said:

Did anyone get a charge of $1.00 labeled “Amsterdam” on their credit card used with HAL.  I think it might be a fraudulent charge because I expect it would say “Holland America “ not the name of the ship.  Watch your card.

Are you sure it was an actual charge and not an authorization.  Did the charge have a date and posted or pending.  It is very common to put in a pending authorization request to be sure the card is still valid.

[MMDown Under]

2 hours ago, Scrapnana said:

Did anyone get a charge of $1.00 labeled “Amsterdam” on their credit card used with HAL.  I think it might be a fraudulent charge because I expect it would say “Holland America “ not the name of the ship.  Watch your card.

Well Done!   I was told by a friend that the scammers do that first to see if cc is working.  Then they put through a real purchase.  That is what happened to her, in Australia, however she knew it in advance as spending details come through on her phone.  Contact your bank.

Edited March 31, 2020 by MMDown Under

[MMDown Under]

3 hours ago, Worldtraveler 27 said:

I believe that originally HAL said they would put $1.00 charge on our cards to make sure the card went thru correctly. 

They were to refund it

ok then charge genuine

[Captain Ricky]

Is anyone else having trouble getting on the website HAL gave us to choose our compensation option?  I have been trying for two days on four different computers and 4 different browsers.  On my computer I have gotten a message that the site was taking too long to respond.  My iPhone refuses to connect me because the site is not a "trusted" site and it is trying to protectme from a scam.  Anyone else had problems with this site.  I realize it could be because my internet here in Alaska is not very robust.  I called the World Cruise Desk and they told me I can't do this on the phone.  I am also trying to get my TA involved.

 

Thanks,

Rich McClear

[The-Inside-Cabin]

1 minute ago, Captain Ricky said:

Is anyone else having trouble getting on the website HAL gave us to choose our compensation option?  I have been trying for two days on four different computers and 4 different browsers.  On my computer I have gotten a message that the site was taking too long to respond.  My iPhone refuses to connect me because the site is not a "trusted" site and it is trying to protectme from a scam.  Anyone else had problems with this site.  I realize it could be because my internet here in Alaska is not very robust.  I called the World Cruise Desk and they told me I can't do this on the phone.  I am also trying to get my TA involved.

 

Thanks,

Rich McClear

I just got on a few seconds ago.

 

https://book2.hollandamerica.com/cp/

 

Try this link

 

 

[Captain Ricky]

Hi again, 

 

When I tried to poen the pictures from the ship that I bought from the photography department the files were corrupted and woiuld not open, I tried several different programs with, essentially the same message.  I called HAL and they referred me to their photo company.  I called and they told me they would call back, which is better than waiting on hold.  Anyone else have this problem? I am wondering if it was a system problem or something on my drive was corrupted.

 

Thanks,

Rich McClear

[Captain Ricky]

16 minutes ago, The-Inside-Cabin said:

I just got on a few seconds ago.

 

https://book2.hollandamerica.com/cp/

 

Try this link

 

Thank you, it worked.  I appreciate it.