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Loyalty is a 2-way street, is it?


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32 minutes ago, LXA350 said:

RCL needs to look at the complete picture, which I don't think they always do. If someone achieved Diamond, Diamond + or Pinacle because they cruises on cheap deals and are considered as low yielding clients which a lot of Pinancles are, RCL should not go the extra mile for them and even risk to have them switch the company which they mostlikely will not do anyhow. However for high yielding passengers even only at Diamond Level + booked in balcony / suite cabins at full fare the company needs to go the extra mile and provide extra personal touches to keep them loyal to Royal as they are the kind of client the company needs and withom they will be able to achieve their goals to satisfy the shareholders.

Do you have some inside information as to how much each Pinnacle spends or their worth to RCI?  Possibly they spend less on fares because they cruise at slow times. I'm sure RCI is happy to have them booking cruises and filling cabins when others are not. And no, I am not Pinnacle so I don't take your post personally.

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1 minute ago, Ocean Boy said:

Do you have some inside information as to how much each Pinnacle spends or their worth to RCI? Possibly they spend less on fares because they cruise at slow times. I'm sure RCI is happy to have them booking cruises and filling cabins when others are not. And no, I am not a pinnacle so I don't take your post personally. 

 

You will find such discussions all over again here, but a lot  (not all) of the Pinacles are cruising in inside cabins and are looking at cheapest deals. Many of them (not all) are living in driving distance from a port which makes it even easier to be flexible and cruise last minute. If you talk to staff, ranging from the most senior officers you will not hear them talk greatly about Pinacles. Again, a lot of them, not only cruise on chapest fares but on top of it try to find reasons to complain about something to receive on board credit etc and behave as if they own the ship. I will repeat again, it's not all of them but the majority which also the crew members repeated when talking with them about this subject.

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Loyalty should be on money spent, not days at sea (Cruise fare/Planner purchases) . The person booking the $20000 suite should get more benefits then the Pinnacle/D+/D member booking an inside room. 

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On 3/29/2020 at 10:19 AM, jptoz said:

Loyalty should be on money spent, not days at sea (Cruise fare/Planner purchases) . The person booking the $20000 suite should get more benefits then the Pinnacle/D+/D member booking an inside room. 

 

what if that $20 000 suite is a once and only, but that Pinnacle will be coming back for the next 30 years and their total revenue’s add up over $20 000?

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38 minutes ago, NateUpNorth said:

 

what if that $20 000 suite is a once and only, but that Pinnacle will be coming back for the next 30 years and their total revenue’s add up over $20 000?

But what if that $20000 suite customer comes back  the following year and spends another $20000. Shouldn't they be D buy then. They spent $40000, Thats what it cost me to get to diamond. I bet some people paid way less. All I'm saying is that they should be taking care of the people spending the  $. Not the ones spending the bare minimum, and looking for free stuff.

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47 minutes ago, NateUpNorth said:

 

what if that $20 000 suite is a once and only, but that Pinnacle will be coming back for the next 30 years and their total revenue’s add up over $20 000?


then they are equal, unless there is a time out function. 

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There's usually only 1 or 2 of the $20,000 suites onboard,  & Yes, they do get special treatment.  Good for them.

 

For the rest of us in the 1,000 inside rooms, we should also get excellent service for us to keep coming back for year after year for many years for your business model to survive. Period.

 

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On 3/27/2020 at 3:12 PM, Newleno said:

"Well I am a very high status cruiser with RCCL"  Just curious what are the loyal levels called on RCCL?

 

Are they Status, Medium Status, Good Status, High Status, and then  the creme de la creme Very High Status?

too funny  - 

 

Don't forget  High High status, High High High Status, as well as  Very High Status, Very Very High Status,  and Very Very Very High Status.   

 

M

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On 3/29/2020 at 9:15 AM, LXA350 said:

 If someone achieved Diamond, Diamond + or Pinacle because they cruises on cheap deals and are considered as low yielding clients which a lot of Pinancles are

 

Data / Source? 

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1 hour ago, jptoz said:

But what if that $20000 suite customer comes back  the following year and spends another $20000. Shouldn't they be D buy then. They spent $40000, Thats what it cost me to get to diamond. I bet some people paid way less. All I'm saying is that they should be taking care of the people spending the  $. Not the ones spending the bare minimum, and looking for free stuff.

People in those $20,000 suites are being taken care of. They get more in amenities than the person in a non-suite. However, considering the number of non-suites vs. the number of suites on most ships, RCI should be very happy that people are booking those cabins. Those bookings are needed just as much as any other. Why do some always feel the need to play this "class" warfare around here? If you are happy with what RCI gives you for your $20,000 why does it matter to you what RCI gives anyone else?

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On 3/29/2020 at 9:15 AM, LXA350 said:

RCL needs to look at the complete picture, which I don't think they always do. If someone achieved Diamond, Diamond + or Pinacle because they cruises on cheap deals and are considered as low yielding clients which a lot of Pinancles are, RCL should not go the extra mile for them and even risk to have them switch the company which they mostlikely will not do anyhow. However for high yielding passengers even only at Diamond Level + booked in balcony / suite cabins at full fare the company needs to go the extra mile and provide extra personal touches to keep them loyal to Royal as they are the kind of client the company needs and withom they will be able to achieve their goals to satisfy the shareholders.

 

Reading your post I believe we would qualify as a High Yielding Passengers. We have sailed  on the Oasis Class in 3 Grand Suites, 2 Owners Suites, 40+ Crown Lofts and 3 Star Lofts. In the future we have 1 Crown Loft and 4 Grand Suites booked.

 

Never have we received anything extra from Royal Caribbean. So my opinion is that they do not care about their Suite paying guests at a corporate level.

 

We both have been Pinnacle since November 2018. Never mention our status unless asked. Also do not wear our Pinnacle Pins.

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16 minutes ago, Ocean Boy said:

People in those $20,000 suites are being taken care of. They get more in amenities than the person in a non-suite. However, considering the number of non-suites vs. the number of suites on most ships, RCI should be very happy that people are booking those cabins. Those bookings are needed just as much as any other. Why do some always feel the need to play this "class" warfare around here? If you are happy with what RCI gives you for your $20,000 why does it matter to you what RCI gives anyone else?

Well said!!!

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In response to the poster who began this thread and being loyal. We're trying, but Royal isn't making it easy.

 

My frustration is that I took the original FCC due to the fact that the group we were sailing decided they could not afford to be away from jobs if quarantined. I opted for the Cruise with Confidence FCC.  Our cruise was ultimately cancelled, and if I had waited a very few days, we would be eligible for a refund.  Not now. 

 

Why is that a big deal?  It would not have been.  We gladly took the FCC.  But....Royal keeps changing the game.

 

Now, Royal requires a doctor's note for 70+ cruisers. Doctor has told husband he would write a fit to travel note, but not the one Royal Caribbean crafted.  My husband is not handicapped in any way.  He just happens to have a condition that is well managed. I do understand a refund would be offered if a note is not presented, but is that only for my husband?  I don't yet fall under the 70+ rule.

 

We have two future cruises booked, I will definitely be waiting to see if either of our two future cruises are cancelled before taking an FCC, and we can get a refund.  We were happy to take an FCC, but with the rules of the game changed.  It does sadden us to think of not being able to cruise.  Our hope is this requirement will change in the future. 

 

Footnote: I would never put my husband in harm's way. We have been following the "stay put" rules. Have not left our home.  Have groceries delivered.  Haven't even gone to pick up food from local restaurants. If cruising constitutes him being in harm's way, we obviously won't do it. Like everything else, these are uncertain times.

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We were on Oasis March 1. We found a bottle of champagne with a C&A thank you note in our cabin. We're not even diamond yet, just lowly emerald with 3 points to go diamond! I didn't notice any cut backs as compared to Navigator a year before.

 

I cruise for the relaxing experience. I don't do it for the pinkie up perks. We rarely attend the C&A top tier event. Usually because we're doing something more fun!

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On 3/29/2020 at 9:52 AM, LXA350 said:

 

 If you talk to staff, ranging from the most senior officers you will not hear them talk greatly about Pinacles. Again, a lot of them, not only cruise on chapest fares but on top of it try to find reasons to complain about something to receive on board credit etc and behave as if they own the ship. I will repeat again, it's not all of them but the majority which also the crew members repeated when talking with them about this subject.

 

 

are they any relation to the group that wears pins stating their status? lolol

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On 3/30/2020 at 4:12 PM, jptoz said:

But what if that $20000 suite customer comes back  the following year and spends another $20000. Shouldn't they be D buy then. They spent $40000, Thats what it cost me to get to diamond. I bet some people paid way less. All I'm saying is that they should be taking care of the people spending the  $. Not the ones spending the bare minimum, and looking for free stuff.

Well then you should throw in the cost of the beverage package, excursions, casino, shopping to arrive at the true price paid for a cruise.

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On 4/3/2020 at 3:01 AM, Kbonner said:

Do you have any statistics available for your stance? Please share with us how many of the  ?10.000? Pinnacles book inside/outside/balconies/suites.

Also please share your findings how many of the pinnacles complain in comparison to suite guests and all other C&A guests on board or after the cruise. What is your definition of "majority", "a lot" and "not all"?

Are you saying that "talking to staff" (casino staff, stateroom attendant staff, or which kind of staff?) gives you a representative opinion? Did you talk with hundreds of staff on one ship or throughout the fleet or even thousands of the 50.000something staff.

Again any substantial statistics and definitions would help here to take you serious vs suspecting you being a troll.

 

One doesn’t need statistics, just get stuck

on an elevator or in line at GS or any other venue with one; you will learn quickly how miserable and difficult many (not all) of them are. 

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On 3/27/2020 at 10:11 AM, KelSny1011 said:

Man...I have missed the "I'm a high level status rants"

 

I do wonder what will happen to the loyalty program.   Will it will be revised to save RCL money when the industry recovers?  I wonder what is spent on the appetizers, etc. in the lounges.  I know the booze is not top quality.

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13 minutes ago, parrotfeathers said:

 

I do wonder what will happen to the loyalty program.   Will it will be revised to save RCL money when the industry recovers?  I wonder what is spent on the appetizers, etc. in the lounges.  I know the booze is not top quality.

They should do away with some of the appetizers.  Most are not good anyway. Maybe put out a few better quality ones or just some nuts in small plastic cups so you can just pick up a cup & enjoy, not having everyone touching serving spoons. At the end of happy hour I see so much waste. 

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