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Coronavirus cancellation changes?


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Wondering if BPCL updated their policy at all?  All the other cruise lines have updated their cancellation policies.  I don't see anything on their website at all about it.  They should allow people to cancel or rebook if they want.

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Cruise Schedule Update
Due to the current COVID-19 situation we have extended the suspension of all future sailings on the Grand Celebration to Grand Bahama Island from April 10th to May 6th. We will return to our scheduled services, starting Friday May 8th. 2020, Mother’s Day weekend.
We know this news will be tremendously disappointing for your clients. This decision was not taken lightly but given the current situation we felt we had to make further schedule changes to protect the health and safety of all our guests and crew.

Future Cruise Credit
As a result of this, we are providing guests affected by these further cruise suspensions, with an automatic Future Cruise Credit of 125% of the cruise ticket price paid. This can be used for any future sailing until December 31st, 2021.
Furthermore, any promotional offer, pre-purchased amenity or package will be automatically price- protected and can be used alongside their future sailing.
The Future Cruise Credit will be automatically updated in our system so there is nothing more for you to do other than plan their next cruise when ready.  Just call us to transfer the booking.
Remember, our completely flexible "Sail with Ease" policy will still apply for any future bookings made using the Future Cruise Credit.  Namely, if clients wish to change the booking, right up to the day before departure, they may do so and transfer it to another cruise date.

Cruise and Stay guests
For guests affected that are booked on a Cruise and Stay package, they will be entitled to a Future Cruise & Stay Credit of 125% of the package price paid, excluding any taxes, fees and charges. This can be used for any future cruise only sailing or Cruise & Stay package, until December 31st, 2021.
The Future Cruise & Stay Credit will be automatically updated in our system so there is nothing more for you to do other than plan their next cruise or Cruise & Stay package when they are ready.  Just call us to transfer the booking.

Cancel Cruise or Cruise & Stay Refund Option
Due to the fluidity of the current situation we are encouraging guests to take their time and use the extra credit to come back and sail with us on a future date.
If they opt to take a refund, they will only be entitled to 100% of the cruise or cruise and stay fare paid, plus taxes, fees and charges and any amenity or package which may have pre- paid. We will of course be happy to process that for you. Please call our Customer Service Team on (800) 374-4363.  They can expect to receive a refund 45 days after advising us of their desire to cancel.

All of us here at Bahamas Paradise Cruise Line would like to thank you for your patience and understanding as we navigate through these unprecedented times and we look forward to welcoming you and your clients back onboard very soon.

Sincerely,
Bahamas Paradise Cruise Line Team
Customer Service (800) 374-4363

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