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APRIL 6 REFUND THREAD: Have you received your refund?


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6 minutes ago, The Critical Cruiser said:

I agree, I don't think they are refunding by cruise date, I think they are refunding by the date of the requested refund.  

I requested my refund at the same time as many who have received their refunds but my sailing isn't until August. It is probably a combination of sail date, cancel date. But again, we are all just guessing based on what little is known.

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Heck, I've barely received my stimulus direct deposit.

 

Received notice of another concert cancelled and Ticketbastich is taking 30 days or more to refund money.

 

There's no conspiracy. Just overwhelmed systems with a 100 (or 1000) year flood.

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Posted (edited)

In case this helps...

 

I had a cruise from London on the Legend at the end of June.  I cancelled all my booked excursions, $1100, with Carnival on March 15th. via online.  I got a full refund yesterday back to my credit card.  So little less than 2 months.

 

 

Edited by Grillfish
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Posted (edited)
3 hours ago, SRQbeachgirl said:

This morning I received refunds for Shore Excursions and specialty dining. Cancelled March 9, with a sail date of May 25. Still waiting on paid-in-full cruise fare, taxes, and fees. 

 

That's when my sail date was going to be yay! Maybe I'll get mine soon. I'm pleasantly surprised that they are refunding us for these cruises that they had to cancel.

Edited by desert_Noelle
Oops I read this wrong the first time. Haha! Thanks for letting us know your status!
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1 hour ago, The Critical Cruiser said:

I agree, I don't think they are refunding by cruise date, I think they are refunding by the date of the requested refund.  


I surely hope so, but I see no evidence to point at any consistent policy in the matter.
It would seem to me that a consistent policy AND proper communication from the company to those affected would be the prudent pathway to NOT losing customers.

Apparently, CCL does not see it that way.

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7 minutes ago, cautery said:


I surely hope so, but I see no evidence to point at any consistent policy in the matter.
It would seem to me that a consistent policy AND proper communication from the company to those affected would be the prudent pathway to NOT losing customers.

Apparently, CCL does not see it that way.

Consistent policy yes, and they may have one since none of us know exactly what is going on (and since CC represents such a small sample size). What would be a proper communication? A canned email sent to everyone that may not apply to everyone saying what we all know, that refunds are going to take up to 90 days? or maybe a carefully crafted email to each customer that speaks to that customer's particular case? The first alternative wouldn't do the trick and the second alternative would take as much manpower and time as it's taking to process refunds. They are doing the best they can and probably realize that they will lose some customers because of this but that's business.

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On 5/2/2020 at 4:28 AM, skywonder said:

I thought I read on here a while ago that when people cancel their Carnival cruise, they are not getting a confirmation number, email, nothing of any kind, Is this true? Is this with online cancellations through their website or just on the phone with a PVP? I'm just wondering which way is the safest way to cancel, if there is one.

I filled out the online form to cancel my cruise but did not receive an email confirmation.  Two days later, I called Carnival to verify that the request had been received.  The Carnival rep confirmed that it had and proceeded to tell me how much would be refunded but the amount that she quoted was wrong.  As it turns out, it was a good thing that I had called in.

 

I initially had a cruise booked for May 23.  A week before it was actually canceled, I called Carnival to have all monies transferred to a cruise for July 25.  The rep transferred all money, including the pre-paid gratuities, and I didn't have to pay a deposit.  When I received the email on Monday stating that the July cruise was canceled, I opted to just get a refund.  However, because the money that was transferred to the new cruise was transferred as a combination of FCC and a transfer, the rep was showing that only half of the money was being refunded.  She had to go back to the original booking and do a refund request for that booking for the FCC money.  So, had I not called in, I would have only been refunded half of my money.  I imagine that it will take a while to get any of the refund, but I will be on the lookout to make sure that it is all refunded.

 

Just something for those that have had multiple cruises canceled to be aware of.

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I received my Cheers refund from my April 4 cruise this morning.  Since we took the FCC, I'm not waiting on anything else from that one. Now I'm waiting for refunds on my June and July sailings.

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With all due respect I don't believe any of us really know how Carnival is processing these refunds.  We are all veteran cruisers, Platinum, Diamond, whatever.  There are a lot of people who were in a much different financial situation when they laid out the money for their cruise who are in a much different financial position than they are today through no fault of their own.  I fully understand the frustration waiting for a refund with an unknown date. 

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5 hours ago, webzila said:

 

That's good to see that May cruises are being processed.

Mine was on June 9 so maybe another month 🙂

Ours was May 11 , rebooked for Sept  so maybe we will be next

 

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Today I received a refund of a payment I had made on my parents' reservation. I made this payment over Thanksgiving weekend 2019 as a Christmas gift to upgrade my parents to a balcony cabin on a cruise we were scheduled on together. 

 

Sail Date: May 25, 2020

Cancellation Date for the portion refunded: March 23, 2020

Refund Received: May 8, 2020

 

When Carnival later cancelled this sailing, I chose to have my fare refunded. That was via the email link on April 13th. I have not received the refund for my own cabin yet, and my mom hasn't received their refunded cabin fare yet, either. She used a different payment method than me.

 

Sail Date: May 25, 2020

Cancellation Date: April 13, 2020

Refund Received: TBD?

 

I used my debit card to make each payment and that's where the amount was refunded to as well.

 

Hope that helps those of you who are waiting for your refunds!

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Judging by these time lines most folks that are now seeing their refunds canceled in March. I canceled my cruise on 4/1 over the phone so I don't expect to see my refund until the end of this month the earliest. 

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23 hours ago, lensonlife said:

I had stopped checking my account- I entirely expected not to receive a refund within the 90 days, and I have no idea if there is a method to the madness. I am glad to have received the money- I hope you get yours! I am also hoping to reinvest and actually make that sail next summer🤞 

I am glad you received yours. We could really have used ours today. Discovered our septic leach field  had failed. Would much rather of had the money for that right about now. We have a different cruise book next year with a different cruise line with deposit. Hoping that will be OK by then. We are also booked for a land trip to Hawaii in October but keeping our eyes open with the current world climate. Hoping we will see some of our money soon but it’s complicated by the fact that in addition to the refund our bank was bought out. My original card is deactivated. Carnival advised they will have to send a paper check. Wondering how much longer that will delay the process. This has been nothing but frustrating. The bank change cards last week. Had it come before that at least I would’ve seen it sooner.

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Cancelled our 3/28 cruise via emailed link @ 3/21, no confirmation received. Finally able to get through via phone @ 3/30, rep re-initiated then confirmed cancellation via email; 100% refund credited to debit card on 5/8.

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22 hours ago, surrealuv said:

Cruise Date April 27, 2020

Cancelled by calling Carnival on March 12th

Rebooked on March 12th for April 2021.

Received the rest of my booking refund $850.00 today on AMEX (the rest was put on new booking). Still waiting for two excursions and gratuity refunds.

Okay now both of my excursions are credited on two different Citi cards. I was mistaken about gratuity it had already been factored into my FCC. I am now fully accounted for and ready to cruise!

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After not getting my refund for almost two months I filed a dispute with my Carnival Mastercard issuer on 5/6.  This morning I got an email from Mastercard saying the dispute was resolved; I checked my credit card account and the refund posted this morning.  Given the possibility that Carnival restructures, I wouldn't just wait around for my refund.  They are obviously desperate, issuing bonds that pay 12% and diluting shareholder value by issuing new shares at $8.  Don't be left standing in case the music stops.

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19 hours ago, The Critical Cruiser said:

I agree, I don't think they are refunding by cruise date, I think they are refunding by the date of the requested refund.  

I believe this may be correct. We had 11 cabins booked and on March 17, 5 of those cabins requested a refund of their final deposit with the option at that time for the deposit to be put towards FCC which was the only option at that time, however, once carnival cancelled they were all entitled to a 100% refund. This morning on checking my account there was a deposit from carnival for 2 cabins in the amount of the final payment not the 100% which tells me they processed the original request that was made on March 17. I am still waiting on the final payment for one of those cabins as the other 2 paid their final payments with their own credit cards. So it has been 51 days since they requested a refund. The other 6 cabins requested the 100% refund when carnival officially cancelled us on April 1 so I am not expecting to see this money until the end of May at the earliest.

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Update:

Received a refund for the pre-paid dinner reservation (Listed as Carnival Gift shop on my credit card) but NOT the refund for the actual cruise which is close to $2,000.

Cancelled cruise 3/13 and got the pre-paid dinner (gift shop) refund on 5/7/2020.  

Was hoping that the cruise portion would be the next day but so far, nothing.

Doesn't seem to be any reason behind the sequences since I see posts with full refunds for sail and even cancel dates after ours.

Thinking about doing the dispute with my bank next week if I don't see the remainder refunded soon.

 

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Canceled 2 shore excursions on 20Mar and they were refunded today.  I'm pleasantly surprised. I really thought it might be another month.

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Canceled our 4/11 cruise on 3/11.  Received my shore excursion refunds today on my Mastercard.  They were dated 3/12.  Still waiting on the cruise fare refund.  It's at least a little movement finally.  

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We cancelled our excursions, Cheers, and other add ons, but not the actual cruise on March 13th.  Received the refunds for those yesterday.  The cruise was officially cancelled about a week later so hopefully by the end of next week we will have that as well.

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Received part of my refund! Requested my refund March 18th for my June 27th cruise. The total for the cruise was 3200 or so. I received back $2200. I should be getting the rest back though because the email carnival sent notifying me of my cruise being cancelled said that if you cancelled your cruise after March 6th you should be getting a full refund. So I’ll probably call to confirm that. But yay for progress being made 

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1 hour ago, JustJosephine23 said:

Received part of my refund! Requested my refund March 18th for my June 27th cruise. The total for the cruise was 3200 or so. I received back $2200. I should be getting the rest back though because the email carnival sent notifying me of my cruise being cancelled said that if you cancelled your cruise after March 6th you should be getting a full refund. So I’ll probably call to confirm that. But yay for progress being made 

If that remaining money was your deposit you will have to call them to have them manually override that deposit because at that time the deposits were being put towards a FCC only. That is what I was told by a carnival agent this morning.

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21 hours ago, cautery said:


I surely hope so, but I see no evidence to point at any consistent policy in the matter.
It would seem to me that a consistent policy AND proper communication from the company to those affected would be the prudent pathway to NOT losing customers.

Apparently, CCL does not see it that way.

Agree with cautery and I'm an example.  I was as loyal as they get, but no more. 

 

We didn't go on our first cruise until 2013, but we've been on 18 in 6 years.  Every cruise on Carnival and when a cruiser would bad-mouth Carnival (e.g., in the casino at table games) I was one of the people who would always defend Carnival.  I would say things like "Why even shop other cruise lines when Carnival is so fun and consistent?"  Carnival has a skill of selecting excellent people and training them right.  The product is so consistent. 

 

However!  After the nightmare I've been through with Carnival on the phone trying to get my refund, the corporate/phone group has 100% lost of the goodwill the cruise staff had built up.  I know my Carnival cruise will be fun, and a consistent product, but I no longer trust Carnival with my money.  I'll cruise with Carnival again at some point, most likely, but only after trying another line.

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