Twogreynomads Posted April 7, 2020 #1 Share Posted April 7, 2020 Checked my bank account this morning and found a full refund for my Ventura cruise of 17th March. At less than four weeks from applying I think that is very quick considering the numbers that are being dealt with. I am sure someone will say that T&Cs state it should be quicker but you cannot please them all. I am very pleased to have dealt with a very good TA. Hope others are equally successful. Keep safe and keep well. 10 2 1 Link to comment Share on other sites More sharing options...
AndyMichelle Posted April 7, 2020 #2 Share Posted April 7, 2020 Excellent. Just glad to see the process has started as I hadn't heard of any arriving yet. Andy 1 Link to comment Share on other sites More sharing options...
Hampshire Steve Posted April 7, 2020 #3 Share Posted April 7, 2020 We were on the same cruise, refund requested day after it was cancelled, nothing received yet (Credit Card) but now living in hope! Link to comment Share on other sites More sharing options...
comcox Posted April 8, 2020 #4 Share Posted April 8, 2020 Based on these timings my May cruise refund is really going to take a while. Link to comment Share on other sites More sharing options...
AndyMichelle Posted April 8, 2020 #5 Share Posted April 8, 2020 (edited) 1 hour ago, comcox said: Based on these timings my May cruise refund is really going to take a while. The op received their refund in less than 4 weeks, much better than the 60 days being quoted now and at least we can see that they are being processed and not all being held onto as long as possible. I will take any positivity at the moment... Andy Edited April 8, 2020 by AndyMichelle 2 1 1 Link to comment Share on other sites More sharing options...
Rare Selbourne Posted April 8, 2020 #6 Share Posted April 8, 2020 Encouraging to hear. Obviously when the OP applied for their refund P&O was quoting less than 60 days, but it wasn’t as short as 4 weeks so fingers crossed we might all be pleasantly surprised. I won’t hold my breath though! Link to comment Share on other sites More sharing options...
Rare P&O SUE Posted April 8, 2020 #7 Share Posted April 8, 2020 Ooh I’ve been meaning to do my daily check of my account to see if my refund has come in yet although mine was early April. Thanks for letting us know. I’m off to check... Link to comment Share on other sites More sharing options...
Rare P&O SUE Posted April 8, 2020 #8 Share Posted April 8, 2020 4 minutes ago, P&O SUE said: Ooh I’ve been meaning to do my daily check of my account to see if my refund has come in yet although mine was early April. Thanks for letting us know. I’m off to check... Nothing for me yet but they’re working through them in date order. Shouldn’t be too much longer hopefully- which is handy as my washing machine has just broken! 🙄 Link to comment Share on other sites More sharing options...
bobstheboy Posted April 9, 2020 #9 Share Posted April 9, 2020 Not received mine yet, Britannia 27th March, requested on 13th March, so hopeful it will be within the next 10 days. Link to comment Share on other sites More sharing options...
HappyGiraffe Posted April 9, 2020 #10 Share Posted April 9, 2020 Still waiting on Oceana 22nd March, requested within an hour or two of it being officially cancelled.Hopefully any day now then 🙂 Link to comment Share on other sites More sharing options...
wowzz Posted April 10, 2020 #11 Share Posted April 10, 2020 After almost two weeks (yes, I know, hardly any time at all) I'm still waiting for sone sort of acknowledgement that my refund request has been received. How difficult is it for a competent IT department to send out an auto-reply ? 3 1 Link to comment Share on other sites More sharing options...
AndyMichelle Posted April 10, 2020 #12 Share Posted April 10, 2020 6 minutes ago, wowzz said: After almost two weeks (yes, I know, hardly any time at all) I'm still waiting for sone sort of acknowledgement that my refund request has been received. How difficult is it for a competent IT department to send out an auto-reply ? Same here Wowzz.. I don't mind waiting, I know they are busy etc.. just an acknowledgement would have been nice. I am reluctant to send the request again as I know from experience of the cruise personaliser that if you re submit your table request, you go to the back of the queue... Andy Link to comment Share on other sites More sharing options...
Roger88 Posted April 10, 2020 #13 Share Posted April 10, 2020 I am very glad that you received a full refund my friend. This days such successful operations are a luxury for many cruise lovers. There are many threads in here where people are saying that its been like 120 days and they still did not receive a refund. I feel their pain really. Hope the situation will change and people will start getting refunds much quicker Link to comment Share on other sites More sharing options...
wowzz Posted April 10, 2020 #14 Share Posted April 10, 2020 5 minutes ago, AndyMichelle said: Same here Wowzz.. I don't mind waiting, I know they are busy etc.. just an acknowledgement would have been nice. I am reluctant to send the request again as I know from experience of the cruise personaliser that if you re submit your table request, you go to the back of the queue... Andy Yes, I'm tempted to resubmit, but am sure if that will just make things worse. I'm trying to be patient, understanding etc, but the "not knowing " is driving me to drink! (Or at least pushing me very easily to the wine rack) 2 Link to comment Share on other sites More sharing options...
dgs1956 Posted April 10, 2020 #15 Share Posted April 10, 2020 11 minutes ago, wowzz said: After almost two weeks (yes, I know, hardly any time at all) I'm still waiting for sone sort of acknowledgement that my refund request has been received. How difficult is it for a competent IT department to send out an auto-reply ? P&O's response is disgraceful. Their response over refunds is unacceptable. They are still requesting payment of balances for cruises that will not go ahead. They are avoiding cancelling cruises past 15 May. They are retaining our money as long as possible. Surely everyone must now realise that P&O are playing a hard game and our sympathy and support for them has went down the pan. 1 Link to comment Share on other sites More sharing options...
AndyMichelle Posted April 10, 2020 #16 Share Posted April 10, 2020 1 minute ago, wowzz said: Yes, I'm tempted to resubmit, but am sure if that will just make things worse. I'm trying to be patient, understanding etc, but the "not knowing " is driving me to drink! (Or at least pushing me very easily to the wine rack) Not just me then... I rarely drank indoors.. That's changed... 😊 But I can't really blame P&O for that... Batman has a whole new meaning... Andy 1 Link to comment Share on other sites More sharing options...
Rare Selbourne Posted April 10, 2020 #17 Share Posted April 10, 2020 26 minutes ago, wowzz said: How difficult is it for a competent IT department to send out an auto-reply ? Not difficult at all. The problem is that P&O doesn’t have a competent IT department. 1 1 Link to comment Share on other sites More sharing options...
AndyMichelle Posted April 10, 2020 #18 Share Posted April 10, 2020 1 minute ago, dgs1956 said: P&O's response is disgraceful. Their response over refunds is unacceptable. They are still requesting payment of balances for cruises that will not go ahead. They are avoiding cancelling cruises past 15 May. They are retaining our money as long as possible. Surely everyone must now realise that P&O are playing a hard game and our sympathy and support for them has went down the pan. I try to understand, we are all in difficult times and they will be being advised to play this game to potentially save their business. Despite their claims, they have never been customer focused, so I wonder why we expect any different now. They will do what they like, quoting exceptional circumstances and, in truth, there is absolutely nothing we can do but sit tight and hope... Now, is it too early for a drink.. Andy 1 Link to comment Share on other sites More sharing options...
wowzz Posted April 10, 2020 #19 Share Posted April 10, 2020 6 minutes ago, AndyMichelle said: Now, is it too early for a drink.. It's always 5 pm somewhere. 3 Link to comment Share on other sites More sharing options...
wowzz Posted April 10, 2020 #20 Share Posted April 10, 2020 8 minutes ago, Selbourne said: Not difficult at all. The problem is that P&O doesn’t have a competent IT department. As you probably guessed, I was being ironic ! 1 Link to comment Share on other sites More sharing options...
Rare P&O SUE Posted April 10, 2020 #21 Share Posted April 10, 2020 7 hours ago, wowzz said: After almost two weeks (yes, I know, hardly any time at all) I'm still waiting for sone sort of acknowledgement that my refund request has been received. How difficult is it for a competent IT department to send out an auto-reply ? Did you get an email that looked like the invoice you get when you book a cruise? That’s what I got but it went in my junk folder so I didn’t see it for a few days. I took a screenshot of the actual form I submitted because it didn’t look like a confirmation! Link to comment Share on other sites More sharing options...
wowzz Posted April 10, 2020 #22 Share Posted April 10, 2020 1 minute ago, P&O SUE said: Did you get an email that looked like the invoice you get when you book a cruise? That’s what I got but it went in my junk folder so I didn’t see it for a few days. I took a screenshot of the actual form I submitted because it didn’t look like a confirmation! No, I've been checking my junk box, but nothing, just the normal one from Russian ladies looking for a good time. 1 Link to comment Share on other sites More sharing options...
Rare P&O SUE Posted April 10, 2020 #23 Share Posted April 10, 2020 7 minutes ago, wowzz said: No, I've been checking my junk box, but nothing, just the normal one from Russian ladies looking for a good time. 😱😂 Link to comment Share on other sites More sharing options...
Rare P&O SUE Posted April 10, 2020 #24 Share Posted April 10, 2020 Just checked my screenshot against the cancellation invoice and it was 4 days later. Link to comment Share on other sites More sharing options...
bobstheboy Posted April 10, 2020 #25 Share Posted April 10, 2020 7 hours ago, wowzz said: It's always 5 pm somewhere. When my sister stays and I offer a G&T she always asks if the sun is over the yard arm, my reply is It is somewhere ! 2 Link to comment Share on other sites More sharing options...
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