grapau27 Posted May 18, 2020 #2151 Share Posted May 18, 2020 Delighted to say our refund has gone into our bank. It didn't include our deposit so I will check in the morning to see if it was an oversight by P&O or whether I need to get it back from our TA. 8 1 Link to comment Share on other sites More sharing options...
happy v Posted May 18, 2020 #2152 Share Posted May 18, 2020 1 minute ago, grapau27 said: Delighted to say our refund has gone into our bank. It didn't include our deposit so I will check in the morning to see if it was an oversight by P&O or whether I need to get it back from our TA. Yeah!!!😄 1 Link to comment Share on other sites More sharing options...
grapau27 Posted May 18, 2020 #2153 Share Posted May 18, 2020 2 minutes ago, happy v said: Yeah!!!😄 Thanks. Hopefully everyone else will get theirs very soon. Link to comment Share on other sites More sharing options...
jeanlyon Posted May 18, 2020 #2154 Share Posted May 18, 2020 1 minute ago, grapau27 said: Thanks. Hopefully everyone else will get theirs very soon. Which day were you told it was approved Graham, Just interested. Link to comment Share on other sites More sharing options...
Selbourne Posted May 18, 2020 #2155 Share Posted May 18, 2020 3 minutes ago, grapau27 said: Delighted to say our refund has gone into our bank. It didn't include our deposit so I will check in the morning to see if it was an oversight by P&O or whether I need to get it back from our TA. Thank goodness for that Graham. I’m very relieved for you. With both my refunds, the deposits were refunded separately to the final balances, so four refunds in all. The deposits were refunded at the same time as the balances, but that might be because I booked direct. The process might be different with TA’s, but I don’t know. Either way, I’m sure that your deposit will be with you very soon. At least you have received the bulk of the money first! I suspect you will sleep better tonight! Link to comment Share on other sites More sharing options...
jeanlyon Posted May 18, 2020 #2156 Share Posted May 18, 2020 It will be interesting, because we paid P&O on the ship our deposit which then went through to our TA. Will let you know. 1 Link to comment Share on other sites More sharing options...
grapau27 Posted May 18, 2020 #2157 Share Posted May 18, 2020 2 minutes ago, jeanlyon said: Which day were you told it was approved Graham, Just interested. I emailed today to escalate and was told it was being put into our bank today and it was(5 working days) Link to comment Share on other sites More sharing options...
jeanlyon Posted May 18, 2020 #2158 Share Posted May 18, 2020 1 minute ago, grapau27 said: I emailed today to escalate and was told it was being put into our bank today and it was(5 working days) Interesting. I am not getting over-excited until about Friday. Link to comment Share on other sites More sharing options...
grapau27 Posted May 18, 2020 #2159 Share Posted May 18, 2020 3 minutes ago, Selbourne said: Thank goodness for that Graham. I’m very relieved for you. With both my refunds, the deposits were refunded separately to the final balances, so four refunds in all. The deposits were refunded at the same time as the balances, but that might be because I booked direct. The process might be different with TA’s, but I don’t know. Either way, I’m sure that your deposit will be with you very soon. At least you have received the bulk of the money first! I suspect you will sleep better tonight! Thanks Selbourne. We are very happy. I hope everyone else will get their refunds very soon too. 1 Link to comment Share on other sites More sharing options...
grapau27 Posted May 18, 2020 #2160 Share Posted May 18, 2020 2 minutes ago, jeanlyon said: Interesting. I am not getting over-excited until about Friday. I emailed Sarah politely asking when our refund would be with us as it was currently day 66 and Paul Ludlow said up to 60 day's. I got an email back saying she would check with finance and another email soon after saying it was being put into our bank today. It might be a good idea to do the same. Link to comment Share on other sites More sharing options...
jeanlyon Posted May 18, 2020 #2161 Share Posted May 18, 2020 Is Sarah the person who processed yours? My contact was Rebecca. But she only filled out the BACS forms for Finance. Do you have a surname? Link to comment Share on other sites More sharing options...
grapau27 Posted May 18, 2020 #2162 Share Posted May 18, 2020 44 minutes ago, jeanlyon said: Is Sarah the person who processed yours? My contact was Rebecca. But she only filled out the BACS forms for Finance. Do you have a surname? Sarah Wing guest relations team leader. She sorted out Bacs details but obviously got my refund fast tracked today. Link to comment Share on other sites More sharing options...
Purdey16 Posted May 18, 2020 #2163 Share Posted May 18, 2020 I'm really pleased for you Graham at last you have your refund and Jean I hope yours come too soon , I'm waiting on two cruises refunds not quite at the 60 day yet but probably by the time I get them both up be starting the process again if my October cruise is cancelled the same one you are on Jean but I made the mistake of paying off my cruise early 😟 never again will I do that 2 Link to comment Share on other sites More sharing options...
jeanlyon Posted May 18, 2020 #2164 Share Posted May 18, 2020 21 minutes ago, grapau27 said: Sarah Wing guest relations team leader. She sorted out Bacs details but obviously got my refund fast tracked today. OK thanks, will give it a couple of days and then contact her. 1 Link to comment Share on other sites More sharing options...
grapau27 Posted May 18, 2020 #2165 Share Posted May 18, 2020 18 minutes ago, jeanlyon said: OK thanks, will give it a couple of days and then contact her. Good luck. Link to comment Share on other sites More sharing options...
grapau27 Posted May 18, 2020 #2166 Share Posted May 18, 2020 (edited) 31 minutes ago, Purdey16 said: I'm really pleased for you Graham at last you have your refund and Jean I hope yours come too soon , I'm waiting on two cruises refunds not quite at the 60 day yet but probably by the time I get them both up be starting the process again if my October cruise is cancelled the same one you are on Jean but I made the mistake of paying off my cruise early 😟 never again will I do that Thank you,I appreciate your kind words and sincerely hope your refunds are returned to you very soon. Our February Iona bill will be due in November and roughly the same amount and possibly if P&O had allowed the payment to come off that sailing we might have done that. Hopefully by November things will have settled down but if not we will cancel before final payment as we don't want to go through the current scenario again. Edited May 18, 2020 by grapau27 4 Link to comment Share on other sites More sharing options...
staygulf Posted May 18, 2020 #2167 Share Posted May 18, 2020 2 hours ago, grapau27 said: Delighted to say our refund has gone into our bank. It didn't include our deposit so I will check in the morning to see if it was an oversight by P&O or whether I need to get it back from our TA. Worth the wait, wasn’t it? 😜 1 Link to comment Share on other sites More sharing options...
grapau27 Posted May 18, 2020 #2168 Share Posted May 18, 2020 Just now, staygulf said: Worth the wait, wasn’t it? 😜 We were really looking forward to our cruise because although we had done 54 cruises this would have been our first Transatlantic cruise and it was cancelled just 1 week before we were due to go. Now we have got the refund it is worth the wait but the stalling tactics were very disappointing. Link to comment Share on other sites More sharing options...
peteukmcr Posted May 18, 2020 #2169 Share Posted May 18, 2020 2 hours ago, grapau27 said: Delighted to say our refund has gone into our bank. It didn't include our deposit so I will check in the morning to see if it was an oversight by P&O or whether I need to get it back from our TA. Finally, fantastic news. 1 Link to comment Share on other sites More sharing options...
staygulf Posted May 18, 2020 #2170 Share Posted May 18, 2020 28 minutes ago, grapau27 said: We were really looking forward to our cruise because although we had done 54 cruises this would have been our first Transatlantic cruise and it was cancelled just 1 week before we were due to go. Now we have got the refund it is worth the wait but the stalling tactics were very disappointing. You’re about 8 ahead of us. Our first cruise back in 2001 was a P and O transatlantic. We’ve got a 24 day transatlantic booked for Oct 2021 on Princess. Round trip from Southampton going to New England and Canada. Hopefully that will go ahead as I’ve always fancied that coastline. 1 Link to comment Share on other sites More sharing options...
grapau27 Posted May 18, 2020 #2171 Share Posted May 18, 2020 2 minutes ago, peteukmcr said: Finally, fantastic news. Thanks Pete I appreciate you posting. It's been a long 66 days but pleased it has finally arrived. Link to comment Share on other sites More sharing options...
emam Posted May 18, 2020 #2172 Share Posted May 18, 2020 8 hours ago, Turn the Tide said: I can still login to CP and see details of my cancelled June 14th cruise. Rather depressing that it's still there and telling me only 27 days until departure! ☹️ Ours for the 31st May is still showing. Link to comment Share on other sites More sharing options...
grapau27 Posted May 18, 2020 #2173 Share Posted May 18, 2020 2 minutes ago, staygulf said: You’re about 8 ahead of us. Our first cruise back in 2001 was a P and O transatlantic. We’ve got a 24 day transatlantic booked for Oct 2021 on Princess. Round trip from Southampton going to New England and Canada. Hopefully that will go ahead as I’ve always fancied that coastline. Sounds fantastic. Aurora was our first cruise in 2003. We have a 14 night canaries cruise all being well on Iona next February. Link to comment Share on other sites More sharing options...
staygulf Posted May 18, 2020 #2174 Share Posted May 18, 2020 1 minute ago, grapau27 said: Sounds fantastic. Aurora was our first cruise in 2003. We have a 14 night canaries cruise all being well on Iona next February. Wow. That’s over 3 per year. 1 Link to comment Share on other sites More sharing options...
grapau27 Posted May 18, 2020 #2175 Share Posted May 18, 2020 Just now, staygulf said: Wow. That’s over 3 per year. We love cruising and had to cancel RC Allure of the seas for June 7th as well as Azura TA this March. Our last cruise was a 15 night Hawaiian cruise on Grand Princess last November. Link to comment Share on other sites More sharing options...
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