Jump to content
Cruise Critic Community
jstrutton

Carnival Phone Lines

Recommended Posts

I fully understand they are getting swamped with phone calls.  But I called yesterday and was on hold for 2+ hours and finally had to give up.  So, this morning I called as soon as they opened at 0700 and still on hold again,  It has only been 25 minutes but guessing this will be another 2 hour + adventure again. 

 

I know most of their staff are working remotely but just get your stuff together and answer some phones.

 

 

Share this post


Link to post
Share on other sites

having done work on pbx (phone) system, the phone lines is working as normal. the problem is staffing. if the total number of staff to handle calls is low and there is high call volume, unfortunately  you have to wait.

Share this post


Link to post
Share on other sites

I called yesterday around 8-8:30 EST no waiting...I may have just been lucky...had my July cruise cancelled in less than 5 minutes.  Carnival Rep was very nice and easy to work with.

Share this post


Link to post
Share on other sites

Times like this it really pays off to have a PVP where you can just shoot an email or a text to. 

Share this post


Link to post
Share on other sites

My cruise was canceled yesterday. I called this morning around 8am, answered right away. I spent about 45 minutes getting rebooked for next May. So sad to miss my summer vacation this year, but kinda excited for my first b2b next May!

Share this post


Link to post
Share on other sites

I had to call on Saturday and Sunday and got through immediately both times.  I guess I got in right on time. 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Forum Jump
    • Categories
      • Forum Assistance
      • SPECIAL EVENT: Q&A with the Quark Expeditions Team!
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Member Cruise Reviews
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...