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Travel Agent "Courtesy"


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6 hours ago, UUNetBill said:

My wife is from Jersey...but not Fort Lee so I guess it's cool.

Great to hear you're married to a Jersey girl - so cool; from another Jersey girl longing for a Regent cruise to a warm beach!

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19 hours ago, SimpleSailor2 said:

I have received nothing from the TA or Regent.  

Ok, so by that I assume that the refund you mentioned in your first post when you said  "Recent Regent cruise was cancelled while we were onboard.  Took 100% refund offer from Regent for days not sailed." has not been issued YET, but is coming, correct?  Again, not trying to be contentious, but you do seem to dodge my questions with every answer.  

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1 hour ago, papaflamingo said:

Ok, so by that I assume that the refund you mentioned in your first post when you said  "Recent Regent cruise was cancelled while we were onboard.  Took 100% refund offer from Regent for days not sailed." has not been issued YET, but is coming, correct?  Again, not trying to be contentious, but you do seem to dodge my questions with every answer.  

LOL, I am not dodging your questions.  I've answered every one of them from my perspective.  Rather, I think you are dodging my point.  Let's not be contentious.   I don't know what you are trying to get me to say. 

 

For your review -

Regent has promised a 100% refund of the cruise days not cruised.  This has not been paid yet.  Please take Regent out of this discussion because it does not pertain to them, except confirm that they already paid the TA their FULL commission.

 

TA offered and promised a "courtesy" ( rebate, amenity, whatever you want to call it) and has not paid that, but wants to reduce it because the cruise ended early. However, she has received her commission in full.  TA's agreement has nothing to do with Regent.  It's between two private parties.   My point is, she has had this money for a long time,  but has not followed through on the agreement with me. Further, she had no reduction in her commission, so why would she withhold a percentage of that commission from me---an offer she made and agreed to give!  (I never asked for it, but it's what they do for their clients)

 

How would you feel if someone did not honor their agreement with you in this situation? 

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20 minutes ago, SimpleSailor2 said:

LOL, I am not dodging your questions.  I've answered every one of them from my perspective.  Rather, I think you are dodging my point.  Let's not be contentious.   I don't know what you are trying to get me to say. 

 

For your review -

Regent has promised a 100% refund of the cruise days not cruised.  This has not been paid yet.  Please take Regent out of this discussion because it does not pertain to them, except confirm that they already paid the TA their FULL commission.

 

TA offered and promised a "courtesy" ( rebate, amenity, whatever you want to call it) and has not paid that, but wants to reduce it because the cruise ended early. However, she has received her commission in full.  TA's agreement has nothing to do with Regent.  It's between two private parties.   My point is, she has had this money for a long time,  but has not followed through on the agreement with me. Further, she had no reduction in her commission, so why would she withhold a percentage of that commission from me---an offer she made and agreed to give!  (I never asked for it, but it's what they do for their clients)

 

How would you feel if someone did not honor their agreement with you in this situation? 

Please let me put  this in the form of a Contract which this is.  You entered into an agreement with your TA that you would book and go on this cruise.  In return for booking with your TA they agreed to "rebate" a certain amount of money to you.  You met your part of the bargain and thru no fault on your own the cruise was cancelled early and Regent is supposed to refund a portion of your cruise fare.  Your TA under a separate Contract with Regent was to receive a certain amount of money as a commission.

 

You honored your Contract with your TA and REgent honored their Contract with your TA so your TA not honoring your Contract with them breaks their Contract with you and that is just plain wrong.  And pretty sure if you were to take this issue to small claims court your TA would be liable for the agreed to amount as most likely  you have a Contract (invoice) with your TA showing the rebate.  Even if not in writing, a verbal Contract is just as much enforceable.

 

Now say Regent did not pay the full Commission to your TA that would be between your TA and Regent and outside your Contract.  If your TA's commission wee reduced, yes it would be a nice thing to do to allow your TA to reduce the amount of your rebate however since you lived up to your portion of your Contract with your TA you would not be obligated as said earlier your Contract is not dependent on the TA receiving anything from a third party.

 

Disclaimer  Am not a lawyer and not practicing law in my post but, have written many extremely large Contracts during my working years.

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57 minutes ago, SimpleSailor2 said:

LOL, I am not dodging your questions.  I've answered every one of them from my perspective.  Rather, I think you are dodging my point.  Let's not be contentious.   I don't know what you are trying to get me to say. 

 

For your review -

Regent has promised a 100% refund of the cruise days not cruised.  This has not been paid yet.  Please take Regent out of this discussion because it does not pertain to them, except confirm that they already paid the TA their FULL commission.

 

TA offered and promised a "courtesy" ( rebate, amenity, whatever you want to call it) and has not paid that, but wants to reduce it because the cruise ended early. However, she has received her commission in full.  TA's agreement has nothing to do with Regent.  It's between two private parties.   My point is, she has had this money for a long time,  but has not followed through on the agreement with me. Further, she had no reduction in her commission, so why would she withhold a percentage of that commission from me---an offer she made and agreed to give!  (I never asked for it, but it's what they do for their clients)

 

How would you feel if someone did not honor their agreement with you in this situation? 

"How would you feel if someone did not honor their agreement with you in this situation?"  Based on what you have told me (or failed to tell me), I would have what I agreed too.  Regent didn't deduct a single penny of commission from the Refund, so they fully paid back the entire cruise cost PLUS remainder of the "courtesy."  You just want more money.  Bottom line is that if you pay $10,000 for a cruise, agree to $1000 rebate, your net out of pocket is $9000.  If you use 50% you are entitled to $4500 plus $500 refund. If  you got $5000 back in refund from Regent, then you have your $4500 PLUS the $500 that your TA promised.  Anyway, clearly we don't see eye to eye on this.  So on that, I'm out of this conversation.  Take care, Happy cruising.  

Edited by papaflamingo
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Rebates are a sensitive topic and certainly cruise lines don't encourage it to protect pricing integrity. 

 

RSSC does have certain guidelines about "amenities", perhaps this link will be useful. 

https://www.rssc.com/media/hostedfiles/PDF/AntiRebatingPolicy.pdf

 

Regarding protected commission for travel agencies for itineraries cancelled by the cruise line: I understand RSSC is honoring this but we shouldn't expect this to always be the case or for them not to change the guidelines. This is of course something separate from whatever agreement a client might have with their travel advisor.

 

Silversea for instance has updated this and will only honor commission for the sailing that they cancel if the client chooses the FCC instead of the refund

 

regards!

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