Jump to content

Recommended Posts

Does anybody know what happens to OBC if either I or RCCL cancels a cruise?  I have about $500 OBC on July 3 Ovation cruise, but fully expect it to be canceled.  I will likely seek refund vs FCC due to volatile cruise conditions over next 12-18 months.

Link to post
Share on other sites
Just now, robntawn said:

Does anybody know what happens to OBC if either I or RCCL cancels a cruise?  I have about $500 OBC on July 3 Ovation cruise, but fully expect it to be canceled.  I will likely seek refund vs FCC due to volatile cruise conditions over next 12-18 months.

If you take a refund, you lose the OBC.  If you take the FCC and the OBC is not a promotional refund, it goes with the FCC.  For example, my SIL had a OBC due to a dry dock cancellation.  So when she got her FCC and rebooked another cruise, her OBC went with. 

Link to post
Share on other sites
1 hour ago, karena1 said:

If you take a refund, you lose the OBC.  If you take the FCC and the OBC is not a promotional refund, it goes with the FCC.  For example, my SIL had a OBC due to a dry dock cancellation.  So when she got her FCC and rebooked another cruise, her OBC went with. 

Does it matter if I cancel vs they cancel?

Link to post
Share on other sites
5 minutes ago, robntawn said:

Does it matter if I cancel vs they cancel?

not sure as everyone I know waited until Royal canceled so they get to keep the OBC with the FCC.

 

Link to post
Share on other sites
23 minutes ago, siren said:

I had a b2b that was booked on board with a 400.00 OBC for March 28.  They wouldn't give it to me.

It depends on what the OBC was from.

 

What will happen to my client’s onboard credit, now that their sailing is cancelled?
Any CEL Future Cruise / RCI Next Cruise / AZA Cruise Again onboard credits will be re-applied to your client’s future reservation. Additionally, if your client has an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it can carry over to their future reservation; however, if your client cancels, the onboard credit will be forfeited. Any promotional onboard credit will not be protected; Upon rebooking, your clients can take advantage of the promotional offer available in market at that time.

Link to post
Share on other sites
18 hours ago, Ourusualbeach said:

It depends on what the OBC was from.

 

What will happen to my client’s onboard credit, now that their sailing is cancelled?
Any CEL Future Cruise / RCI Next Cruise / AZA Cruise Again onboard credits will be re-applied to your client’s future reservation. Additionally, if your client has an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it can carry over to their future reservation; however, if your client cancels, the onboard credit will be forfeited. Any promotional onboard credit will not be protected; Upon rebooking, your clients can take advantage of the promotional offer available in market at that time.

Do you know if the reapplication of qualified OBC to a future reservation applies if you are taking the refund option as opposed to the FCC for a cruise cancelled by RCI?

 

And, as others have already said, I so appreciate all the information and assistance you have been providing throughout this period.

Link to post
Share on other sites
40 minutes ago, splashsmom said:

Do you know if the reapplication of qualified OBC to a future reservation applies if you are taking the refund option as opposed to the FCC for a cruise cancelled by RCI?

 

And, as others have already said, I so appreciate all the information and assistance you have been providing throughout this period.

Unfortunately if you cancel (refund) you will lose the OBC. 

Link to post
Share on other sites
1 hour ago, splashsmom said:

Do you know if the reapplication of qualified OBC to a future reservation applies if you are taking the refund option as opposed to the FCC for a cruise cancelled by RCI?

 

And, as others have already said, I so appreciate all the information and assistance you have been providing throughout this period.

What is the OBC from?

Link to post
Share on other sites
On 4/17/2020 at 1:37 PM, karena1 said:

If you take a refund, you lose the OBC.  If you take the FCC and the OBC is not a promotional refund, it goes with the FCC.  For example, my SIL had a OBC due to a dry dock cancellation.  So when she got her FCC and rebooked another cruise, her OBC went with. 

Does it matter if I cancel vs they cancel?

Link to post
Share on other sites

I am the OP and thank everyone for their responses. I have some clarifying information and further questions and am hoping someone has information. 
 

let’s say for the sake of argument that Ovation 7/3 gets canceled due to Covid. I have $400 OBC as goodwill from RCCL and $100 OBC from my TA on that cruise. My understanding is that the OBC goes away if I take cash refund, regardless whether I cancel or Royal cancels. If I take FCC instead, can I apply it to 1-2 cruises that I already have booked (deposits only) in 2021?  The same TA has both 2021 bookings, so will the OBC also transfer?

Link to post
Share on other sites
9 minutes ago, robntawn said:

I am the OP and thank everyone for their responses. I have some clarifying information and further questions and am hoping someone has information. 
 

let’s say for the sake of argument that Ovation 7/3 gets canceled due to Covid. I have $400 OBC as goodwill from RCCL and $100 OBC from my TA on that cruise. My understanding is that the OBC goes away if I take cash refund, regardless whether I cancel or Royal cancels. If I take FCC instead, can I apply it to 1-2 cruises that I already have booked (deposits only) in 2021?  The same TA has both 2021 bookings, so will the OBC also transfer?

If you make a new reservation you can transfer the goodwill OBC to that booking.  Yes you can use the FCC on bookings that you already have  You would have to ask your TA about their OBC

 

I had a booking that RCL cancelled that had redeployment OBC on it.  I made a new booking and then called and got the redeployment OBC put on it.  I am going to get a refund on the cancelled booking.  I was not asked if I was getting a refund or a FCC when I called. 

Edited by molly361
Link to post
Share on other sites
19 minutes ago, molly361 said:

If you make a new reservation you can transfer the goodwill OBC to that booking.  Yes you can use the FCC on bookings that you already have  You would have to ask your TA about their OBC

 

I had a booking that RCL cancelled that had redeployment OBC on it.  I made a new booking and then called and got the redeployment OBC put on it.  I am going to get a refund on the cancelled booking.  I was not asked if I was getting a refund or a FCC when I called. 

Thanks so much for providing this new information!

Link to post
Share on other sites
40 minutes ago, robntawn said:

I am the OP and thank everyone for their responses. I have some clarifying information and further questions and am hoping someone has information. 
 

let’s say for the sake of argument that Ovation 7/3 gets canceled due to Covid. I have $400 OBC as goodwill from RCCL and $100 OBC from my TA on that cruise. My understanding is that the OBC goes away if I take cash refund, regardless whether I cancel or Royal cancels. If I take FCC instead, can I apply it to 1-2 cruises that I already have booked (deposits only) in 2021?  The same TA has both 2021 bookings, so will the OBC also transfer?

You would keep the goodwill OBC.  It would be up to the TA to decide whether or not they will give you their OBC on the next booking. 

Link to post
Share on other sites

We were given a gift certificate for OBC as a Christmas gift and applied it to our now cancelled Alaska cruise, I would think that would be cancelled and available for future use so that we can apply it to an already booked cruise we have in 2021.  I hope RCI honors that.

Link to post
Share on other sites
1 minute ago, JeffT237 said:

We were given a gift certificate for OBC as a Christmas gift and applied it to our now cancelled Alaska cruise, I would think that would be cancelled and available for future use so that we can apply it to an already booked cruise we have in 2021.  I hope RCI honors that.

You would want to call to make sure that gets processed correctly.  Since the Gift certificate is used to purchase OBC I could see that getting lost unless you intervene. 

Link to post
Share on other sites
2 minutes ago, Ourusualbeach said:

You would want to call to make sure that gets processed correctly.  Since the Gift certificate is used to purchase OBC I could see that getting lost unless you intervene. 

 

I agree, I foresee having to intervene but I'll wait for things to settle down a bit.  First hurdle is waiting for our cruise to be refunded then we will deal with the OBC. 

Link to post
Share on other sites
Just now, JeffT237 said:

 

I agree, I foresee having to intervene but I'll wait for things to settle down a bit.  First hurdle is waiting for our cruise to be refunded then we will deal with the OBC. 

Has your cruise been cancelled?  If so then call, don’t wait the 30 to 60 days for the refund to show up 

Link to post
Share on other sites
1 minute ago, Ourusualbeach said:

Has your cruise been cancelled?  If so then call, don’t wait the 30 to 60 days for the refund to show up 

 

Yes we were cancelled by RCI and in the "30 day" waiting period.  I've been active on the other threads about refunds on the boards so I am aware of the issues with the refund delays.  

Link to post
Share on other sites

Anyone know if there’s a refund for an OBC amount as the result of reward points from a RCCL Visa card?   Royal just cancelled the cruise, and our only OBC showing on the cruise planner is the amount provided as the result of RCCL credit card redeemed points.  Thanks in advance.  

Link to post
Share on other sites
36 minutes ago, Hal from Ohio said:

Anyone know if there’s a refund for an OBC amount as the result of reward points from a RCCL Visa card?   Royal just cancelled the cruise, and our only OBC showing on the cruise planner is the amount provided as the result of RCCL credit card redeemed points.  Thanks in advance.  

No refund but that obc can be transferred to another booking

Edited by molly361
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Forum Jump
    • Categories
      • Forum Assistance
      • Q&A with Chris Prelog, President of Windstar Cruises!
      • Register Now for Cruise Critic Live Special Event: Royal Caribbean
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...