Jump to content
Cruise Critic Community
julian30

Can I change my mind?

Recommended Posts

Probably an unusual question, if I requested a refund (about 85 days to go before it gets paid) can I change my mind and take the FCC (+bonus) instead or am I now locked in to the cash refund? 

Share this post


Link to post
Share on other sites

I don't know the answer, but my question would be the opposite.  If I book a future cruise using the incentives, could I change my mind and later request a refund?   What might the cancelation policy be on that re-booked cruise?    Has anyone had experience with changes like these?

Share this post


Link to post
Share on other sites

They can't handle the volume they currently have based on refund vs FCC. Interjecting buyer's remorse and one-off scenarios into the equation doesn't sound wise to me. I would be decisive and stand behind my original decision.

Share this post


Link to post
Share on other sites

I had the same issue on Carnival. called the resolution department around 8:00pm, didn’t wait too long and told the representative my problem. He told me he would get the change taken care of as soon as I paid my deposit on the new booking. Hope you have good luck with Norwegian.


Sent from my iPad using Forums

Share this post


Link to post
Share on other sites

I would be more inclined to take a FCC if it came with some flexibility.  I would not want to book a new cruise for a 2021 sailing with a FCC and have it be non-refundable.    It seems safer to go for the refund - assuming NCL eventually cancels my May 17 cruise.  

Share this post


Link to post
Share on other sites
10 hours ago, julian30 said:

Probably an unusual question, if I requested a refund (about 85 days to go before it gets paid) can I change my mind and take the FCC (+bonus) instead or am I now locked in to the cash refund? 

I spoke with my NCL consultant this afternoon with a question about a TA next spring. During our conversation it came up that even though I had submitted a refund request form on-line for a recently cancelled sailing, I could change it back to FCC prior to receiving the refund. I declined, but said I would consider the FCC for my soon to be cancelled May 16 cruise from Amsterdam. If you have a PCC with NCL, I believe you should contact them. If you don't have a cruise consultant with NCL, contact them and make a connection with one. I hope you can find a helpful contact at NCL. I've been very pleased with my NCL contact and always get a call back whenever I reach out and leave a message. 

Good luck, best wishes and stay safe.

Share this post


Link to post
Share on other sites
11 hours ago, Joanne G. said:

I don't know the answer, but my question would be the opposite.  If I book a future cruise using the incentives, could I change my mind and later request a refund?   What might the cancelation policy be on that re-booked cruise?    Has anyone had experience with changes like these?

If you cancel within guildlines, the payment in which you used goes back to you.  So since that rebooked cruise was not done with a credit card, you would not be eligible to get a credit card refund.  

Share this post


Link to post
Share on other sites
5 hours ago, megansdad1 said:

If you cancel within guildlines, the payment in which you used goes back to you.  So since that rebooked cruise was not done with a credit card, you would not be eligible to get a credit card refund.  

 

So I take that to mean if I canceled a rebooked cruise, within the normal cancelation guidelines at the time, I would get back the credit to use on yet another cruise, not a refund.   I could live with that.  Thanks for the information.  

Share this post


Link to post
Share on other sites
2 hours ago, Joanne G. said:

 

So I take that to mean if I canceled a rebooked cruise, within the normal cancelation guidelines at the time, I would get back the credit to use on yet another cruise, not a refund.   I could live with that.  Thanks for the information.  

Be careful.... the expiration of the credit does not extend beyond the original date regardless of when you had that cruise or cancel. 

Share this post


Link to post
Share on other sites
17 minutes ago, esm54687 said:

Be careful.... the expiration of the credit does not extend beyond the original date regardless of when you had that cruise or cancel. 

 

Good point.  Thanks.   Another reason to just go for the refund.    Then I will have the ultimate flexibility on what and when my replacement vacation will be.  

Share this post


Link to post
Share on other sites
21 hours ago, julian30 said:

Probably an unusual question, if I requested a refund (about 85 days to go before it gets paid) can I change my mind and take the FCC (+bonus) instead or am I now locked in to the cash refund? 

If the FCC is currently in your account you can use it even if you filled out the refund form, at least that's what I was told by a casino reservation employee. I was supposed to be on a 4/11 sailing (first wave of canceled sailings) and I filled out the cash refund form on 3/23 the first day it was available. I then wanted to inquiring about a sailing for 2021 and to see if the comp sailing I had could be extended, they were willing to let me rebook the comp sailing as far as March 2021 and apply the FCC from my account even though I had already filled out the cash refund form. According to the representative the cash refund is simply "processing", if you decide to use the FCC before the refund processes then they just cancel the refund request. However I don't think if you wait 90+ days and get the cash refund on your credit card that they would then let you convert that back into a FCC.

Share this post


Link to post
Share on other sites

We were going to take the Refund but then after speaking to our TA she recommended we take the FCC due to the fact that our insurance will pay if our cruise is canceled for any reason including cruise/airline bankruptcy, so we have nothing to lose.

Share this post


Link to post
Share on other sites

@spanishguy1970

 

We were going to take the Refund but then after speaking to our TA she recommended we take the FCC due to the fact that our insurance will pay if our cruise is canceled for any reason including cruise/airline bankruptcy, so we have nothing to lose.

 

Make sure you have "any reason" cancellation otherwhise insurance companies may claim the cancellation is due to a continuation of the Corona Virus situation especially if the cruise is later this year.

Share this post


Link to post
Share on other sites
35 minutes ago, casofilia said:

@spanishguy1970

 

We were going to take the Refund but then after speaking to our TA she recommended we take the FCC due to the fact that our insurance will pay if our cruise is canceled for any reason including cruise/airline bankruptcy, so we have nothing to lose.

 

Make sure you have "any reason" cancellation otherwhise insurance companies may claim the cancellation is due to a continuation of the Corona Virus situation especially if the cruise is later this year.

Thank you , yes, we have "any reason" insurance.

Share this post


Link to post
Share on other sites
Probably an unusual question, if I requested a refund (about 85 days to go before it gets paid) can I change my mind and take the FCC (+bonus) instead or am I now locked in to the cash refund? 
Did you get a confirmation email for your refund? I asked my TA and he said he didnt get one when he submitted the form. I'm showing FCC credit in MyNCL

Sent from my SM-N960U using Tapatalk

Share this post


Link to post
Share on other sites
4 minutes ago, ItsAllAboutTheSass said:

Did you get a confirmation email for your refund? I asked my TA and he said he didnt get one when he submitted the form. I'm showing FCC credit in MyNCL

Sent from my SM-N960U using Tapatalk
 

Funny thing...I just now received a call from our <former> cruise consultant, and, I explained to him that I did receive an email titled 'Cancellation Request Confirmation', [which confirms that the refund request form was submitted] I never received a follow up email that this email describes as 'a cancellation confirmation e-mail'.  

Share this post


Link to post
Share on other sites
On 4/22/2020 at 10:02 PM, ItsAllAboutTheSass said:

Did you get a confirmation email for your refund? I asked my TA and he said he didnt get one when he submitted the form. I'm showing FCC credit in MyNCL

Sent from my SM-N960U using Tapatalk
 

 

Yes I received the following:

 

Thank you.

Your refund request form was submitted successfully. Please allow 90 days for us to process your request.

Norwegian Cruise Line Pre Cruise Guest Relations

Share this post


Link to post
Share on other sites
On 4/20/2020 at 12:15 PM, julian30 said:

Probably an unusual question, if I requested a refund (about 85 days to go before it gets paid) can I change my mind and take the FCC (+bonus) instead or am I now locked in to the cash refund? 

I just noticed on NCL's Covid info that there is now a form to change your request from refund to FCC

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Forum Jump
    • Categories
      • Forum Assistance
      • SPECIAL EVENT: Q&A with the Quark Expeditions Team!
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Member Cruise Reviews
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...