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Carols Man
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My husband called to book our offer today but the guy that answered the phone for Princess was extremely confused.   I have a couple questions for those that have already booked this offer:

 

1) Were you able to book an upgraded cabin.   Example, my offer is ocean view, can I pay to upgrade to a balcony?   This guy told my husband that we had to book an ocean view or inside.   Then another team would call us back at a later time to upgrade.   Is this how it works?

 

2) We were also told we had to pay for port charges at the time of booking, is this true?

 

Thank you in advance!!!!

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22 minutes ago, tawlaw1526 said:

My husband called to book our offer today but the guy that answered the phone for Princess was extremely confused.   I have a couple questions for those that have already booked this offer:

 

1) Were you able to book an upgraded cabin.   Example, my offer is ocean view, can I pay to upgrade to a balcony?   This guy told my husband that we had to book an ocean view or inside.   Then another team would call us back at a later time to upgrade.   Is this how it works?

 

2) We were also told we had to pay for port charges at the time of booking, is this true?

 

Thank you in advance!!!!

Yes, we had to pay all of our charges up front at the time we booked.  And we were advised that all of it is non refundable, so make sure you are booking what you want!  Our offer was for an inside cabin, we upgraded to a balcony, and we also had to pay the upgrade fee at the time of booking as well. 

 

There is also a $100 PP deposit that must be paid when you book.  That money will be posted to your shipboard account when you board.  

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11 minutes ago, Lorabelle said:

Yes, we had to pay all of our charges up front at the time we booked.  And we were advised that all of it is non refundable, so make sure you are booking what you want!  Our offer was for an inside cabin, we upgraded to a balcony, and we also had to pay the upgrade fee at the time of booking as well. 

 

There is also a $100 PP deposit that must be paid when you book.  That money will be posted to your shipboard account when you board.  

Lorabelle,  thank you so much for responding.   I really appreciate your quick response.   Okay, we are going to call and book.   

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This was our offer:  free Oceanview.  We booked the Royal on a california coastal cruise.  the Royal has no Oceanview cabins.  So our choice was Inside for free or pay extra for Balcony.  We paid $490 to upgrade to balcony.  You can book what you want when you make your reservation, but you have to pay the upgrade cost immediately

to book a casino trip you have to pay $100 deposit per person, but they put the $100 per person on your account as OBC.

you pay all charges up front for the trip.  Port/taxes, deposit.

You are warned that the person who's name the offer is in has to go on the cruise, if not, the other party will be charged full price for the cabin

The offer that everyone is doing is a very good offer.  This is the first time we have been offered a free cruise by Princess.  We have had the same offer given to us by the Casino's (in california) and Las Vegas.  The rules apply the same

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2 hours ago, tawlaw1526 said:

1) Were you able to book an upgraded cabin.   Example, my offer is ocean view, can I pay to upgrade to a balcony?   This guy told my husband that we had to book an ocean view or inside.   Then another team would call us back at a later time to upgrade.   Is this how it works?

 

 

 

Thank you in advance!!!!

We were not able to upgrade today, But they put us on a list and said they would call us back later this week. We called at around 9:30 PST. I suspect that the casino cabins were running low on the cruise we wanted.

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On 4/26/2020 at 2:35 PM, flyboy88 said:


You can google the cabin number as most of the Royal Class ships have the same room layouts.  I’m on Enchanted in March also and we paid $35 each to upgrade from Oceanview to BW category. We got E432, it’s a bit larger of a balcony and is a clear view straight out. The obstruction is when looking towards the back of the ship and seeing tenders.   
 

What Cabin are you in?

I am in cabin E 444 it looks like the life boat is all the way up but on another picture as far up as the floor of balcony?

Edited by cyndyga
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We booked our cruise tonight after our second call to Princess.  We finally got a person who knew what he was doing and was able to clearly explain the casino offer and book our upgraded cabin.   We were able to upgrade from our free ocean view to a balcony for $105ea and we did have to pay everything upfront.   The $100 deposit is non refundable.   

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I emailed & got voicemail back that my balcony Calif Coastal was booked for next April.

However,

After calling back & finding out that I Couldn't apply ANY of my Future Cruise deposits to this sailing,

and the fact that I Haven't gotten back ANY $$ or FCC's from 2 cruises already cancelled.....

I told Princess, thanks but NO Thanks!

 

Until these other cruises are reconciled, I decided Not to give them anymore money.

Once were caught up?

 We can discuss....

 

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On 4/26/2020 at 9:13 AM, triple7tahoe said:

I got a call (answering their email to wait) about half an hour ago. It took about 5 minutes to complete and now have balcony for added $140 per person. The only down side that I see is non refundable $100 deposit>

Was that the price to go from an inside to a balcony?  I received an inside cabin.

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On 4/27/2020 at 2:49 PM, Lorabelle said:

Yes, we had to pay all of our charges up front at the time we booked.  And we were advised that all of it is non refundable, so make sure you are booking what you want!  Our offer was for an inside cabin, we upgraded to a balcony, and we also had to pay the upgrade fee at the time of booking as well. 

 

There is also a $100 PP deposit that must be paid when you book.  That money will be posted to your shipboard account when you board.  

Hello, how much was it for you to upgrade to a balcony?  I’m thinking about doing that.

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13 hours ago, MsSoCalCruiser said:

Hello, how much was it for you to upgrade to a balcony?  I’m thinking about doing that.

 

For our sailing it was $315 PP.  Yours may vary depending on the difference between an inside room and a balcony on your sailing. 

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We booked inside offer on Tuesday but lady would not let us upgrade at the time. She told us someone would call us to upgrade later.  After originally calling and on hold forever, I had emailed and not gotten a return call so I called Tuesday at 8:00 pacific time and got through right away. I may try that again tomorrow to see if I can upgrade.

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2 hours ago, rwilk1129 said:

We booked inside offer on Tuesday but lady would not let us upgrade at the time. She told us someone would call us to upgrade later.  After originally calling and on hold forever, I had emailed and not gotten a return call so I called Tuesday at 8:00 pacific time and got through right away. I may try that again tomorrow to see if I can upgrade.

I was waiting for a call too.  Tried to call today.  Going on Royal California Coastal
1st call- $630 for a balcony, told me I was DOWNGRADED to interior.  Said PVPs didn’t understand the rules when I question difference in price for upgrade I’ve seen here and her quote.  Then she said they have set prices.  Told her I’d have to think about it. 

 

2nd call- seemed nice.  Told me to hold on, heard a kid in the background, waited a few minutes, call disconnected.

 

3rd call- you will just have to wait until we call you.  I’m a temp worker and don’t know the rules.  Just wait.  I told her she was my third call.  She told me I had no choice but to wait.

 

i fired off an email.  Haven’t heard anything yet.  You would think that a company wanting to improve their image would train better and have better contingencies in place before they sent out a mass email.

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Funny, we got our offer back in February $300 plus wifi, tips, drinks. We always get some offer on a regular basis. This was for all destinations. Booked 2/7/21 cruise.  Looks like they're really pushing the Casino deals, guess that's where the money is. we always book a mini, there was no room included but our Players Club discount on any room. 

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Today we booked the Enchanted for February 2021- doing the eastern Caribbean the first week and western Caribbean the second week.  I was surprised we could use the offer more than once.  Ocean views were booked so we upgraded to a balcony for $245 pp, $140 taxes and port fees pp, and $100 pp deposit per cruise.  We're very happy cruisers!  🌞

 

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I too got the offer and was pleasantly surprised I was offered a suite. 🙂  In addition to the suite got $1000 free play, Princess Plus with drinks, wi-fi & gratuities. Booked an S3 aft penthouse suite on the Royal for the 3/13/21 CA Coastal R/T LA sailing. Our cost for this was $200/pp plus the $100/pp deposit which we get back in OBC. We made Elite on our Sky cruise this past February so it will be nice to have the Elite perks in addition to what the Casino offered with this booking. I waited a few days before booking this cruise and had no trouble getting through to book.

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12 hours ago, Nightengale31 said:

I too got the offer and was pleasantly surprised I was offered a suite. 🙂  In addition to the suite got $1000 free play, Princess Plus with drinks, wi-fi & gratuities. Booked an S3 aft penthouse suite on the Royal for the 3/13/21 CA Coastal R/T LA sailing. Our cost for this was $200/pp plus the $100/pp deposit which we get back in OBC. We made Elite on our Sky cruise this past February so it will be nice to have the Elite perks in addition to what the Casino offered with this booking. I waited a few days before booking this cruise and had no trouble getting through to book.

Congrats on the suite....that's quite a deal!  You'll love the large wrap-a-round balcony.  We sailed in R730 in January.  Experienced a soot problem a few days, but would book this location again.  

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18 hours ago, I object 2 said:

Congrats on the suite....that's quite a deal!  You'll love the large wrap-a-round balcony.  We sailed in R730 in January.  Experienced a soot problem a few days, but would book this location again.  

Our cabin is A734 on the Royal Princess. I know about the soot having sailed in the past in an aft balcony on the NCL Breakaway, but will trade the soot for the aft views. :) With regards to getting the suite, let's just say I already paid for it on my last cruise on the Sky Princess if you know what I mean. :classic_ohmy: 

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On 5/5/2020 at 10:57 AM, Nightengale31 said:

Our cabin is A734 on the Royal Princess. I know about the soot having sailed in the past in an aft balcony on the NCL Breakaway, but will trade the soot for the aft views. 🙂 With regards to getting the suite, let's just say I already paid for it on my last cruise on the Sky Princess if you know what I mean. :classic_ohmy: 

 

I do know what you mean.  LOL  I usually make up what my hubby loses....so far.  Enjoy your suite!

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Has anyone booked flights for their casino offer cruise yet?   I'm able to book EZ-Air through the Princess website, but payment is required now.  For past cruises (not a free offer), I booked flights as soon as I booked the cruise.  Payment for flights weren't required until final payment.   That gave me opportunity to recheck fares and make changes if fares came down.           

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3 hours ago, I object 2 said:

Has anyone booked flights for their casino offer cruise yet?   I'm able to book EZ-Air through the Princess website, but payment is required now.  For past cruises (not a free offer), I booked flights as soon as I booked the cruise.  Payment for flights weren't required until final payment.   That gave me opportunity to recheck fares and make changes if fares came down.           

That sounds normal to me; sometimes for casino department comped bookings, they won't allow final booking of the flight until final payment is received from the casino department either, so you might have to call in to have them override it.

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5 hours ago, I object 2 said:

Has anyone booked flights for their casino offer cruise yet?   I'm able to book EZ-Air through the Princess website, but payment is required now.  For past cruises (not a free offer), I booked flights as soon as I booked the cruise.  Payment for flights weren't required until final payment.   That gave me opportunity to recheck fares and make changes if fares came down.           

 

Did you try to book with the flexible fare option?

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Got a call back about upgrade request. I wanted to upgrade to a balcony from free inside. They said no casino upgrades available. Cabin I wanted showed available on website. Can't really understand why I couldn't. Anybody else get that answer? I may try calling or emailing again. What do you think?

 

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