Jump to content
Cruise Critic Community
Hammergirl

Did anyone get the wrong amount refunded?

Recommended Posts

Here is my scenario. I cancelled my cruise on 04/04/20.

 

11/04/19 - $1000.00 non-refundable deposit made. Have not seen my FCC for this even though I was told I would see it within 5 days.

11/14/19 - $1800.00 made interim payment towards my cruise.

12/24/19 - $999.00 Cabana and Chill Island passes purchased.

02/03/20 - $2000.00 made interim payment towards my cruise.

 

 

04/04/20 - Cancelled cruise. Total of $4799.00 should be reimbursed to card and $1000.00 of FCC should be given. 

 

04/30/20 here are my refunds that showed up on my CC today.

-1800.00

-490.00

-445.60

-64.40

Total refund $2800.00

 

RCCL shorted me $1999.00. 

 

I am going to call in a bit but wondering if anyone has had this happen. This is SO frustrating!

 

 

Share this post


Link to post
Share on other sites
43 minutes ago, Hammergirl said:

I am going to call in a bit but wondering if anyone has had this happen.

Yes, refunds in odd amounts and not all at once is routine.

Share this post


Link to post
Share on other sites
45 minutes ago, Hammergirl said:

RCCL shorted me $1999.00. 

Sounds like they just haven't processed your last payment of $2000

Share this post


Link to post
Share on other sites

It's even more fun when the refunds go to multiple cards. DW and I both contribute to the cost of cruising, so some pieces of the refund are showing up on her card and some pieces are showing up on mine. Tough to figure out what is what until we get all the pieces.

Share this post


Link to post
Share on other sites

We requested cash refund but today got FCC's for both dh and I and the amounts are way wrong.  Definitely not 125!%  Oh Boy, with 6 cruises to be refunded on different credit cards, this is going to be a long term accounting nightmare!

Share this post


Link to post
Share on other sites

Received every dollar/cent of my refund, finally, yesterday.  It took some time and my calculator to figure it out as it came in multiple refunds but despite math being my least favorite subject in school, I finally was able to determine all is well and I was made whole and money is safely back in my account.

Share this post


Link to post
Share on other sites
1 hour ago, gadaboutgal said:

We requested cash refund but today got FCC's for both dh and I and the amounts are way wrong.  Definitely not 125!%  Oh Boy, with 6 cruises to be refunded on different credit cards, this is going to be a long term accounting nightmare!

 

 

A friend got his FCC today , actually came to me why I have no clue but his was to the penny correct with the 125%

Share this post


Link to post
Share on other sites

So if people have received partial refunds, how much longer did the rest take to appear?  Yesterday I received five separate credits towards one cruise....a $148.68 is missing.  Did most of you get the remainder the next day?  Several days later?

Share this post


Link to post
Share on other sites

We got our $2400 stimulus check today from the government, is was the correct total to the penny.

Share this post


Link to post
Share on other sites
4 hours ago, Hammergirl said:

Here is my scenario. I cancelled my cruise on 04/04/20.

 

11/04/19 - $1000.00 non-refundable deposit made. Have not seen my FCC for this even though I was told I would see it within 5 days.

11/14/19 - $1800.00 made interim payment towards my cruise.

12/24/19 - $999.00 Cabana and Chill Island passes purchased.

02/03/20 - $2000.00 made interim payment towards my cruise.

 

 

04/04/20 - Cancelled cruise. Total of $4799.00 should be reimbursed to card and $1000.00 of FCC should be given. 

 

04/30/20 here are my refunds that showed up on my CC today.

-1800.00

-490.00

-445.60

-64.40

Total refund $2800.00

 

RCCL shorted me $1999.00. 

 

I am going to call in a bit but wondering if anyone has had this happen. This is SO frustrating!

 

 

As already said looks good but for one, always get refunds broke down  in not one amount like this, coming on separate dates. How Royal usually does it, even without mass cancellations 

 

 

Share this post


Link to post
Share on other sites

Also the refunds will go back to the card OR cards you used.  If you paid your deposit with one card, excursions etc with different cards, and the final with another card, they will refund to each card used and not all at the same time so it is sometimes very confusing.

Share this post


Link to post
Share on other sites

Got my FCC and cruise planner purchases refunded, but FCC doesn't  come out to 125%. It's  more like 110%. Should of known that's the way it would turn out.  After all, RCI uses "new" math.

Share this post


Link to post
Share on other sites
15 minutes ago, jptoz said:

Got my FCC and cruise planner purchases refunded, but FCC doesn't  come out to 125%. It's  more like 110%. Should of known that's the way it would turn out.  After all, RCI uses "new" math.

After receiving an fcc yesterday, I originally thought mine was short from what I had figured but on closer investigation looking at the invoice, our C&A discount was under my fare, thus my wife’s charges were higher than mine on the invoice. 
I ended up with $410 fcc while hers was $470 which turned out to be correct in total. 

Share this post


Link to post
Share on other sites

Sometimes it happens that banks take a certain commission for a refund, usually they charge the sender and the sender (the company) puts these expenses on you. Its not like its a big sum of money, but its big enough to make frustrated. It would be way more fair if at least the bank or the cruise company could warn you about it 

Share this post


Link to post
Share on other sites

Yeah, I got a $200 refund when I should have gotten $0.  (I canceled so was only eligible for FCC.)

Share this post


Link to post
Share on other sites
31 minutes ago, jptoz said:

Got my FCC and cruise planner purchases refunded, but FCC doesn't  come out to 125%. It's  more like 110%. Should of known that's the way it would turn out.  After all, RCI uses "new" math.

Could it be that you were calculating  the FCC amount you expected based on the total not the total minus taxes and fees?  Perhaps taxes and fees are yet to be credited.

Share this post


Link to post
Share on other sites
Posted (edited)

I finally got my refund, minus the NRD. I was told that am supposed to get the NRD as FCC, but I haven't received anything regarding that. Would love to get some kind of email or notice in my RCC account indicating the FCC. I would be more inclined to book knowing I have some credit coming.

Edited by marathondolphin

Share this post


Link to post
Share on other sites
1 hour ago, danv3 said:

Yeah, I got a $200 refund when I should have gotten $0.  (I canceled so was only eligible for FCC.)

The $200 was probably for taxes, which are not part of the FCC.

Share this post


Link to post
Share on other sites
11 minutes ago, Biker19 said:

The $200 was probably for taxes, which are not part of the FCC.

 

I don't think so.  All I had paid was $200 (deposit).  I canceled the cruise myself under "Cruise with Confidence."  It appears to have just been an error.  🤑

Share this post


Link to post
Share on other sites

How long did it take for you guys to receive the refund (s)?  

thanks!

Share this post


Link to post
Share on other sites
Posted (edited)
11 hours ago, Hammergirl said:

Here is my scenario. I cancelled my cruise on 04/04/20.

 

11/04/19 - $1000.00 non-refundable deposit made. Have not seen my FCC for this even though I was told I would see it within 5 days.

11/14/19 - $1800.00 made interim payment towards my cruise.

12/24/19 - $999.00 Cabana and Chill Island passes purchased.

02/03/20 - $2000.00 made interim payment towards my cruise.

 

 

04/04/20 - Cancelled cruise. Total of $4799.00 should be reimbursed to card and $1000.00 of FCC should be given. 

 

04/30/20 here are my refunds that showed up on my CC today.

-1800.00

-490.00

-445.60

-64.40

Total refund $2800.00

 

RCCL shorted me $1999.00. 

 

I am going to call in a bit but wondering if anyone has had this happen. This is SO frustrating!

 

 

you got your $1,800 payment and your $1,000 deposit back (490+445.60+64.40=1,000.) I would venture to guess that you will get the remaining shortly.

Edited by cured

Share this post


Link to post
Share on other sites

Does a FCC show up in cruise planner?   If you ever get it how do you apply it to a new cruise that is secured with new deposit?

Share this post


Link to post
Share on other sites

Sort of - but in a good way.

 

I had 100% refunded, exact to the penny.  But I believe a portion of it should have been in FCC  - however received all 100% back to my CC.  So not complaining at all.  

Share this post


Link to post
Share on other sites
14 hours ago, marathondolphin said:

I finally got my refund, minus the NRD. I was told that am supposed to get the NRD as FCC, but I haven't received anything regarding that. Would love to get some kind of email or notice in my RCC account indicating the FCC. I would be more inclined to book knowing I have some credit coming.

I got the NRD and was not expecting it in the refund!

Share this post


Link to post
Share on other sites

Requested my refund on April 16th. Received my full refund on April 30th including my non-refundable deposit. I was surprised it came so quick. Thanks RCCL. 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Forum Jump
    • Categories
      • Forum Assistance
      • SPECIAL EVENT: Q&A with the Quark Expeditions Team!
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Member Cruise Reviews
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...