Interrogatory Question: Please just answer “Yes” or “No” and your Cruise Date. Have you received your Option 2 refund ?

[dog]

14 hours ago, arcticprincess said:

No.  3 B2B. $50k refund not yet received

         April 4, 2020 SYD-LA. Ruby

         May 2, 2020 LA-YVR. Ruby

         May 9, 2020 YVR-ANC Grand

WOW! Have you contacted Princess? Your credit card company?

yet?

 

all the best to you. 

[Cruise Raider]

In addition to my April cruise .. noted earlier in this thread 

 

May 13th, option #2  ... no refund   (no FCC offered) 

 

[Dee4990]

NO - May 9, 2020

[VA Emily]

No - April 11

[shorefolks]

No. April 11.

[fairmontracer]

On 5/1/2020 at 2:01 PM, fairmontracer said:

No, March 15th

Princess update from their website last Wednesday (4/29):

Updated April 29, 2020

"Refund processing has begun on cancelled voyages in departure date order. FCC processing begins after you make your choice for this option. This is not an automated process and we are working to ensure attention to detail so that each booking is processed accurately. Our team managing this is also working from home, so we ask for your grace and patience in affording us time to manage this with excellence but know that our team is working to expedite the process as quickly as possible. Please stay healthy and safe."

 

From an email I received from Princess on Friday (5/1):

"We know you’re waiting for your refund and may be frustrated by how long it’s taking. We hear you and are doing everything in our power to get it to you as soon as possible. Rest assured we’ve received your request, and it’s in our queue.
We ask for your continued patience in affording us the time to work through the refunds properly. Because we are not able to use our usual automated process, our team is manually handling a large volume of requests while working from home. We want to try to make sure each and every guest's booking is handled accurately, and as efficiently as possible and this is taking more time."

 

No time frames mentioned. Their comment "Refund processing has begun" is a bit concerning. Did it just begin?

[gmjc2]

We were told 60 days when they cancelled our May 16th cruise on 4/14 so we will give them till  June 30th then we go to our credit card company.

[msw.delafield]

Yes - March 8th

 

No - March 15th

 

Waiting for the refund/FCC's on the cancelled March 15th voyage before booking any future cruise.

Unfortunately, while patiently waiting these past six weeks, we have had three different Onboard Credit offers from my CC account expire.

[Squire5000]

No.  July11 canceled March 27

[Cruise Raider]

2 hours ago, fairmontracer said:

 

 

No time frames mentioned. Their comment "Refund processing has begun" is a bit concerning. Did it just begin?

 

Exactly!!  We really aren't hearing of people receiving refunds ... so, it may not have started yet.  

[SeaLaRae]

Yes option 1 FCC March 23 and April 18

[warthog2608]

Yes, March 7 Grand P, plus rec’d 150% FCC

[Jemnibabe]

No-March 26            No FCC but did get a refund on EZAir and taxes

 

[Bluesky014]

Update - 21 March received FCC today but no credit card refund as yet

[davoni]

Update - Received FCC today for April 5 cruise (cancelled 13 March)

No refund cheque yet.

Edited May 7, 2020 by davoni

[rickays]

21 March  NO Refund  YES FCC - did notice .01 short for each of us - wont ask for correction - they may need the .02 cents from both of us 😁

[chopper_1]

16 minutes ago, rickays said:

21 March  NO Refund  YES FCC - did notice .01 short for each of us - wont ask for correction - they may need the .02 cents from both of us 😁

March 21, NO refund yet, but got the 100% FCC, with a bonus $0.01 EXTRA! I'll send you a cheque for $0.02.

[rickays]

15 minutes ago, chopper_1 said:

March 21, NO refund yet, but got the 100% FCC, with a bonus $0.01 EXTRA! I'll send you a cheque for $0.02.

🤣😂

[Marauder]

No  March 30.    Submitted request for option 2 on March 12.

[timtam2]

No.April 4 Ruby Princess...but FCC has been processed today.

[TheHippieChick]

NO

April 18 2020

April 25 2020

May 27 2020

[dog]

On 5/1/2020 at 4:33 AM, NotmysecondRodeo said:

No. April 3, 2020.

Delete

[loving goldens]

NO March 21 2020

[dog]

On 5/1/2020 at 4:33 AM, NotmysecondRodeo said:

No. April 3, 2020.

You might like to take a look at the refund thread that is 71 pages long on this topic.

Posts by a member on pages #41 & #71 give details of an Option 2 refund.

I'll let you use your search skills to find it.

 

be safe, be kind

[Arzeena]

No to FCC. March 16.