Jump to content

Interrogatory Question: Please just answer “Yes” or “No” and your Cruise Date. Have you received your Option 2 refund ?


Recommended Posts

14 hours ago, arcticprincess said:

No.  3 B2B. $50k refund not yet received

         April 4, 2020 SYD-LA. Ruby

         May 2, 2020 LA-YVR. Ruby

         May 9, 2020 YVR-ANC Grand

WOW! Have you contacted Princess? Your credit card company?

yet?

 

all the best to you. 

Link to post
Share on other sites
On 5/1/2020 at 2:01 PM, fairmontracer said:

No, March 15th

Princess update from their website last Wednesday (4/29):

Updated April 29, 2020

"Refund processing has begun on cancelled voyages in departure date order. FCC processing begins after you make your choice for this option. This is not an automated process and we are working to ensure attention to detail so that each booking is processed accurately. Our team managing this is also working from home, so we ask for your grace and patience in affording us time to manage this with excellence but know that our team is working to expedite the process as quickly as possible. Please stay healthy and safe."

 

From an email I received from Princess on Friday (5/1):

"We know you’re waiting for your refund and may be frustrated by how long it’s taking. We hear you and are doing everything in our power to get it to you as soon as possible. Rest assured we’ve received your request, and it’s in our queue.
We ask for your continued patience in affording us the time to work through the refunds properly. Because we are not able to use our usual automated process, our team is manually handling a large volume of requests while working from home. We want to try to make sure each and every guest's booking is handled accurately, and as efficiently as possible and this is taking more time."

 

No time frames mentioned. Their comment "Refund processing has begun" is a bit concerning. Did it just begin?

Link to post
Share on other sites

Yes - March 8th

 

No - March 15th

 

Waiting for the refund/FCC's on the cancelled March 15th voyage before booking any future cruise.

Unfortunately, while patiently waiting these past six weeks, we have had three different Onboard Credit offers from my CC account expire.

Link to post
Share on other sites
2 hours ago, fairmontracer said:

 

 

No time frames mentioned. Their comment "Refund processing has begun" is a bit concerning. Did it just begin?

 

Exactly!!  We really aren't hearing of people receiving refunds ... so, it may not have started yet.  

Link to post
Share on other sites
16 minutes ago, rickays said:

21 March  NO Refund  YES FCC - did notice .01 short for each of us - wont ask for correction - they may need the .02 cents from both of us 😁

March 21, NO refund yet, but got the 100% FCC, with a bonus $0.01 EXTRA! I'll send you a cheque for $0.02.

Link to post
Share on other sites
On 5/1/2020 at 4:33 AM, NotmysecondRodeo said:

No. April 3, 2020.

You might like to take a look at the refund thread that is 71 pages long on this topic.

Posts by a member on pages #41 & #71 give details of an Option 2 refund.

I'll let you use your search skills to find it.

 

be safe, be kind

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Forum Jump
    • Categories
      • Thank You for 25 Years - Click for Fun Stuff!
      • Forum Assistance
      • ANNOUNCEMENT: American Queen Steamboat Company
      • Q&A: Cruise Insurance with Steve Dasseos of TripInsuranceStore.com - June 2021
      • ICYM Our Cruise Critic Live Special Event: Explore the Remote World with Hurtigruten!
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...