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I see the threads of people not getting refunds. Are there equally high volumes of people who have been refunded since March? Thanks.

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We cancelled about a month ago  and received Our $500 refundable deposit about 2 weeks ago. We had cancelled our January 2021 cruise as DH is part of a high risk population. Sadly, Our traveling companions who have non refundable deposits are not able to get a refund. 

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I recently cancelled two cruises and received my refund 3 business days after I cancelled.  I was told it could take 15+ days so was quite pleasantly surprised to see it so soon.

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3 hours ago, TheMiz said:

I know of 5 couples who got their refunds for a May 2nd cruise , I however should be getting mine in the next day or so.


We are hoping the same!

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The cancellation announcement was made back in March for my May 4 cruise. However, the cancellation wasn't processed until April 24. Royal Caribbean rep told me it will take 30-45 days from the April 24 date, which is rather frustrating. Trying to be patient.

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Royal cancelled my 18 April cruise mid-March.  I requested full refund.  I called and the rep said my date started on 24 April, and it would take 30-60 days from there to get my refund.  I refuted the charges on my Chase credit card.  Hopefully that will stoke the coals to get my refund moved to the top.  🍷

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14 hours ago, CruisinCoyote said:

We cancelled about a month ago  and received Our $500 refundable deposit about 2 weeks ago. We had cancelled our January 2021 cruise as DH is part of a high risk population. Sadly, Our traveling companions who have non refundable deposits are not able to get a refund. 

 

I thought NRD meant that if you cancelled before final payment you got your deposit returned minus $100/person.

 

Has this changed ?

 

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3 hours ago, pspercy said:

 

I thought NRD meant that if you cancelled before final payment you got your deposit returned minus $100/person.

 

Has this changed ?

 

I believe you forfeit the $100pp, but the rest of the deposit to be used as FCC to be used within 1 year.  🍷

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12 hours ago, Wine-O said:

Royal cancelled my 18 April cruise mid-March.  I requested full refund.  I called and the rep said my date started on 24 April, and it would take 30-60 days from there to get my refund.  I refuted the charges on my Chase credit card.  Hopefully that will stoke the coals to get my refund moved to the top.  🍷

I tried this also. My credit card company asked a few questions about why I am disputing, and then told me I cannot dispute the charges until/ unless I don't receive the refund within the timeline Royal said.

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Happ to announce I received my full cruise fare and port tax refund this morning on my amex card for my may 25th cruise they had cancelled.

Still waiting for items I booked thru cruise planner but confident that refund is on its way.

Still waiting for my fcc for a march cruise that I had cancelled 2 days before they did.

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48 minutes ago, superduper123 said:

I tried this also. My credit card company asked a few questions about why I am disputing, and then told me I cannot dispute the charges until/ unless I don't receive the refund within the timeline Royal said.

 

I was told 30 days when they cancelled the cruise.  They can't keep moving the goal posts.  🍷

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We have received FCCs for our March and May cruises but have not received  port charges and taxes.   It will be a month Friday since we got the first FCC so  planning to call Royal on Monday if we don’t get it.
 

Sherri🙂

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This is crazy.  We ( our family) still haven’t gotten refunds from March and April cruises that were paid in full and others are getting deposit refunds. I’m losing patience. 

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This is crazy.  We ( our family) still haven’t gotten refunds from March and April cruises that were paid in full and others are getting deposit refunds. I’m losing patience. 

I totally get it. The fact that there is no reason how and who gets refunds is ridiculous. It’s obviously not in order. Makes zero sense.


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