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JPH814
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Champaign tonight.

Our credits appeared today.  But let me tell you how utterly incompetent Seabourn is.  We called them yesterday (Friday May 22, 2020).  They would only say that our credits would appear sometime after June 1, 2020.  Well the credits on the statement are dated May 18 and May 19.  So when we called, they had actually already issued the credits they simply had not shown up on our statement, but the clerk did not know that.
 

So long Seabourn, wasn't nice meeting you.  (This was to be our first Seabourn cruise.  We had done five Silversea cruises over that past two years and decided that we needed to branch out and try the other three.)

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22 minutes ago, twinklles said:

Champaign tonight.

Our credits appeared today.  But let me tell you how utterly incompetent Seabourn is.  We called them yesterday (Friday May 22, 2020).  They would only say that our credits would appear sometime after June 1, 2020.  Well the credits on the statement are dated May 18 and May 19.  So when we called, they had actually already issued the credits they simply had not shown up on our statement, but the clerk did not know that.
 

So long Seabourn, wasn't nice meeting you.  (This was to be our first Seabourn cruise.  We had done five Silversea cruises over that past two years and decided that we needed to branch out and try the other three.)

Oh the horror of that "utterly incompetent" clerk!  Imagine that useless clerk, working with all the technology that his kitchen table can hold, has NO IDEA that the credit card company actually posted the credits 6 days sooner than expected.  Why didn't the clerk have access to the credit card company's system? The least the clerk could have done was call the credit card company each day since May 18 to check on when they were posted.  

 

I am sure other cruise lines can meet this very reasonable standard you set.  Enjoy them!

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As of Date: 5/23/2020          
Cruise Fare Cruise  Date Refund Request  Date  Refund Received Date Days since Request Request to  Refund Cruise to refund
Flaminjune 3/14/2020 2/24/2020 5/13/2020 89 79          60
jkwestlake 3/21/2020 3/27/2020   57    
Zimflyer 3/22/2020 3/17/2020 5/10/2020 67 54          49
Rambo Trout 3/22/2020 2/27/2020 5/12/2020 86 75          51
cruzluvers 3/22/2020 3/9/2020   75    
Sunburned Tongue 3/22/2020 3/9/2020   75    
TV24 3/28/2020 3/15/2020   69    
Twinkles 3/28/2020 3/15/2020 5/18/2020 69 64  
Mauzac 4/5/2020 3/14/2020   70    
Scottie920 4/5/2020 3/16/2020   68    
SF Voyage 4/17/2020 3/9/2020   75    
Sunburned Tongue 4/17/2020 3/9/2020 5/23/2020 75 75  
Mauzac 4/20/2020 3/30/2020   54    
Marazul 4/22/2020 4/2/2020   51    
astride 4/29/2020 3/30/2020   54    
swaxxy 4/29/2020 3/30/2020   54    
DC Traveler 5/2/2020 4/13/2020   40    
Bobal 5/6/2020 3/11/2020   73    
mhf 5/6/2020 3/26/2020   58    
Mark56 5/9/2020 3/16/2020   68    
Astride 5/16/2020 4/15/2020   38    
Zelker 5/23/2020 4/15/2020   38    
DFW 5/23/2020 4/16/2020   37    
jph814 5/23/2020 4/17/2020   36    
DuffyMcDuffy 5/31/2020 4/14/2020   39    
ON Cruiser 5/31/2020 4/14/2020   39    
Flyfishingwidow 6/3/2020 4/15/2020   38    
Wyattsaubt 6/6/2020 4/15/2020   38    
MTN1 6/23/2020 4/13/2020   40    
JRS51 6/27/2020 3/25/2020   59    
crudoll 6/27/2020 4/15/2020   38    
Wire 6/27/2020 4/16/2020   37    
Jodiandfrank 7/18/2020 3/16/2020   68    
Westport 7/18/2020 4/3/2020   50    
Foyt 7/25/2020 3/23/2020   61    
Whystayhome 7/31/2020 5/6/2020   17    
labate 8/14/2020 5/7/2020   16    
Clou 9/16/2020 3/27/2020   57    
TV24 10/3/2020 5/7/2020   16    
Whystayhome 10/24/2020 5/6/2020   17    
Not Jaded 12/20/2020 3/20/2020   64    
Wire 12/20/2020 3/22/2020   62    
Clou 12/22/2020 4/13/2020   40    
             
Other refunds (Excursions, Air,  Taxes and FCDeposits) Cruise  Date Refund Request  Date  Refund Received Date Days since Request Days To Receive Refund  
Paulchili (Taxes) 3/8/2020 2/27/2020   86    
swaxxy (Air) 4/29/2020 2/27/2020   86    
MHF (exc) 5/6/2020 3/26/2020 5/16/2020 58 51  
JPH814(Exc) 5/23/2020 3/30/2020 5/13/2020 54 44  
JRS51 (exc) 6/17/2020 3/25/2020 5/14/2020 59 50  
crudoll (Exc) 6/27/2020 4/1/2020 5/16/2020 52 45  
westport(exc) 7/18/2020 4/3/2020 5/13/2020 50 40  
Whystayhome(Exc) 7/31/2020 5/6/2020 5/7/2020 17 1  
Notjaded (Exc) 12/20/2020 3/20/2020 4/16/2020 64 27  
Zelker (FCD)   3/24/2020   60    
zimflyer (air)   4/9/2020   44    
MightyQuinn (FCD)   4/10/2020 5/16/2020 43 36  
             
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12 minutes ago, JPH814 said:

Oh the horror of that "utterly incompetent" clerk!  Imagine that useless clerk, working with all the technology that his kitchen table can hold, has NO IDEA that the credit card company actually posted the credits 6 days sooner than expected.  Why didn't the clerk have access to the credit card company's system? The least the clerk could have done was call the credit card company each day since May 18 to check on when they were posted.  

 

I am sure other cruise lines can meet this very reasonable standard you set.  Enjoy them!

Extremely rude response.  Had absoluetly NOTHING to do with the credit card company  The problem is the fact that the Seabourn clerk either didn't really look for the status or Seabourn failed to post in their system that the credits had been approved and sent to the credit card company. 

 

The status should have been that the credits had been approved by Seabourn and that it would take approximately a week to appear on the credit card online report.  Yes, credits usually take a couple of days to appear on the credit card report and the clerk probably was allowing extra time as most companies do but, certainly should have informed the customer that the credit had been approved at Seabourn and sent to the credit card company.  Only telling part of the story is incompetent.

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Posted on the other refund thread that someone else received their refund 75 days after receiving the notification of cancellation. There seems to be an early pattern emerging - 75 days after cancellation

 

Edited by Bobal
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15 minutes ago, JPH814 said:
As of Date: 5/23/2020          
Cruise Fare Cruise  Date Refund Request  Date  Refund Received Date Days since Request Request to  Refund Cruise to refund
Flaminjune 3/14/2020 2/24/2020 5/13/2020 89 79          60
jkwestlake 3/21/2020 3/27/2020   57    
Zimflyer 3/22/2020 3/17/2020 5/10/2020 67 54          49
Rambo Trout 3/22/2020 2/27/2020 5/12/2020 86 75          51
cruzluvers 3/22/2020 3/9/2020   75    
Sunburned Tongue 3/22/2020 3/9/2020   75    
TV24 3/28/2020 3/15/2020   69    
Twinkles 3/28/2020 3/15/2020 5/18/2020 69 64  
Mauzac 4/5/2020 3/14/2020   70    
Scottie920 4/5/2020 3/16/2020   68    
SF Voyage 4/17/2020 3/9/2020   75    
Sunburned Tongue 4/17/2020 3/9/2020 5/23/2020 75 75  
Mauzac 4/20/2020 3/30/2020   54    
Marazul 4/22/2020 4/2/2020   51    
astride 4/29/2020 3/30/2020   54    
swaxxy 4/29/2020 3/30/2020   54    
DC Traveler 5/2/2020 4/13/2020   40    
Bobal 5/6/2020 3/11/2020   73    
mhf 5/6/2020 3/26/2020   58    
Mark56 5/9/2020 3/16/2020   68    
Astride 5/16/2020 4/15/2020   38    
Zelker 5/23/2020 4/15/2020   38    
DFW 5/23/2020 4/16/2020   37    
jph814 5/23/2020 4/17/2020   36    
DuffyMcDuffy 5/31/2020 4/14/2020   39    
ON Cruiser 5/31/2020 4/14/2020   39    
Flyfishingwidow 6/3/2020 4/15/2020   38    
Wyattsaubt 6/6/2020 4/15/2020   38    
MTN1 6/23/2020 4/13/2020   40    
JRS51 6/27/2020 3/25/2020   59    
crudoll 6/27/2020 4/15/2020   38    
Wire 6/27/2020 4/16/2020   37    
Jodiandfrank 7/18/2020 3/16/2020   68    
Westport 7/18/2020 4/3/2020   50    
Foyt 7/25/2020 3/23/2020   61    
Whystayhome 7/31/2020 5/6/2020   17    
labate 8/14/2020 5/7/2020   16    
Clou 9/16/2020 3/27/2020   57    
TV24 10/3/2020 5/7/2020   16    
Whystayhome 10/24/2020 5/6/2020   17    
Not Jaded 12/20/2020 3/20/2020   64    
Wire 12/20/2020 3/22/2020   62    
Clou 12/22/2020 4/13/2020   40    
             
Other refunds (Excursions, Air,  Taxes and FCDeposits) Cruise  Date Refund Request  Date  Refund Received Date Days since Request Days To Receive Refund  
Paulchili (Taxes) 3/8/2020 2/27/2020   86    
swaxxy (Air) 4/29/2020 2/27/2020   86    
MHF (exc) 5/6/2020 3/26/2020 5/16/2020 58 51  
JPH814(Exc) 5/23/2020 3/30/2020 5/13/2020 54 44  
JRS51 (exc) 6/17/2020 3/25/2020 5/14/2020 59 50  
crudoll (Exc) 6/27/2020 4/1/2020 5/16/2020 52 45  
westport(exc) 7/18/2020 4/3/2020 5/13/2020 50 40  
Whystayhome(Exc) 7/31/2020 5/6/2020 5/7/2020 17 1  
Notjaded (Exc) 12/20/2020 3/20/2020 4/16/2020 64 27  
Zelker (FCD)   3/24/2020   60    
zimflyer (air)   4/9/2020   44    
MightyQuinn (FCD)   4/10/2020 5/16/2020 43 36  
             

 

I just want to say a big THANK YOU JPH814 for all your effort with this. I am sure that many people are grateful, like me, for what you are doing.

 

At least we all now know that refunds are coming through, and we can see how long people have been waiting.

 

I for one, am happy to rebook with Seabourn. It makes a huge difference having the Refund back in your bank account.

 

Like many, I was angry and frustrated with the lack of communication and missed deadlines, I just needed to be more patient.

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10 minutes ago, rallydave said:

Extremely rude response.  Had absoluetly NOTHING to do with the credit card company  The problem is the fact that the Seabourn clerk either didn't really look for the status or Seabourn failed to post in their system that the credits had been approved and sent to the credit card company. 

 

The status should have been that the credits had been approved by Seabourn and that it would take approximately a week to appear on the credit card online report.  Yes, credits usually take a couple of days to appear on the credit card report and the clerk probably was allowing extra time as most companies do but, certainly should have informed the customer that the credit had been approved at Seabourn and sent to the credit card company.  Only telling part of the story is incompetent.

As stated initially and several times since, this thread exists to gather and share data. There are many other places for complaints and rants. If my response seems rude, so be it. 

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7 minutes ago, JPH814 said:

Oh the horror of that "utterly incompetent" clerk!  Imagine that useless clerk, working with all the technology that his kitchen table can hold, has NO IDEA that the credit card company actually posted the credits 6 days sooner than expected.  Why didn't the clerk have access to the credit card company's system? The least the clerk could have done was call the credit card company each day since May 18 to check on when they were posted.  

 

I am sure other cruise lines can meet this very reasonable standard you set.  Enjoy them!

 

Oh, JPH814, how I do appreciate the sarcasm. You wield the language as a warrior wields a sword, although, your reading comprehension skills appear to be lacking.  Let's explore where your comprehension skills let you down.


Let's parse what I wrote in detail:

"let me tell you how utterly incompetent Seabourn is."  Well that sentence seems to refer to a commercial organization that apparently is not well organized.  It establishes the subject of the paragraph.  No clerk is mentioned.

"they had actually already issued the credits they simply had not shown up on our statement, but the clerk did not know that."  The pronoun "they" refers to an organization, not an individual.  If we were referring to an individual, the pronoun would have been "he."  Moreover, the phrase "the clerk did not know that," is not critical of the clerk.  It was a criticism of the lack of knowledge that was available to the clerk.  In the context of the incompetence of Seabourn, the subject of the paragraph, it refers to the customer service system that Seabourn had supplied the clerk so that the clerk would know how to respond to customer inquiries. 

Let's also explore for just a minute the underlying cause of Seabourn's atrocious customer service.  Seabourn attempted to excuse their incompetence by saying they were 
manually processing our refunds.  Have you yet discovered what that means?  Here is what it means.  Seabourn was forcing its customers to wait for Seabourn to do its accounting before they were issuing the refunds.  "Processing" is the allocation of the refund to taxes, air fare, cruise fare and the like.  That is Seabourn's accounting.  It has nothing to do with paying us.  A classy organization would have issued the refunds on a timely basis, and did their accounting on their own time.  We should not be waiting for Seabourn to do its internal accounting.

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15 minutes ago, JPH814 said:

As stated initially and several times since, this thread exists to gather and share data. There are many other places for complaints and rants. If my response seems rude, so be it. 

 

Does that standard only apply to others?  I gather it does not apply to you.  What do your call your nasty sarcastic comment, since it was evidently not a complaint or a rant (it was merely ignorant).

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Dear Twinklles

You requested your refund on March 15 and it was processed on May 18( 69 calendar days , arguably 51 business days) and it appeared on you card 4 day later.  Interesting information .  Thank you for sharing. 
Sounds like the Seabourn stated policy of 60 "days" is about right.

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Everybody please play nicely.

 

JPH814 - thank you for compiling the list of who asked for what when and when they were reimbursed.  It's helpful and gives one hope.

 

I'm out only about $15,000, which is a lot, but not compared to what others are owed.

 

BTW, I just tried to call Seabourn to see if a rather considerable FCC has been posted to my account, and they are no longer open on the weekends.  New hours: 8:30-5:30 PDT.

 

Linda

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On 5/22/2020 at 1:43 AM, zimflyer said:

I disputed with Amex, immediately the disputed full payment for cruise was credited by Amex to my account, "pending response within 60 days from biller" - after about 20 days, it showed as no longer pending on April 30 but also closed and monies rem as in on my Amex account.

 

Our agent was then called and asked to verify what has occurred re cruise and air/travel credits. Agent confirmed cruise was 'refunded' by SB to my Ax on 30th April. Other charges are pending and 5 weeks plus to go approximately.

 

So, the refund is done, thanks to Amex dispute, (otherwise I am sure I would still be waiting).

 

The full cruise refund is safely mine.

 

The ancillary costs of over 3k are still in the never ending queue of silence...

 

Hope this helps

zimflyer & swaxxy - I noticed that both of you are still waiting for air compensation.

I am listed only for Tax refund (approaching 90 days) but I was also waiting for air compensation. SB finally recognized my claim for $2400+ but wants to compensate me in FCC rather than CC refund - not acceptable to me.

Have either one of you received such an offer for air compensation?

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2 hours ago, suewheldon said:

Happy to report we just received money back from March 14 odyssey departure, refund requested March 15. No email received, I just checked cc balance. 

 

I’m happy for you. 🙂 

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8 hours ago, Paulchili said:

zimflyer & swaxxy - I noticed that both of you are still waiting for air compensation.

I am listed only for Tax refund (approaching 90 days) but I was also waiting for air compensation. SB finally recognized my claim for $2400+ but wants to compensate me in FCC rather than CC refund - not acceptable to me.

Have either one of you received such an offer for air compensation?

No, the SB cone of silence continues. No offer of added FCC instead of refund and no sign of refund.

Dates to refund have varied from 60 days initially, to 8 to 12 weeks. IF the refund was approved as stated on 2 April, at earliest would come early June, otherwise.... who knows?

 

Finished with SB....

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Very happy to report that 74 days after Seabourn cancelled our 5 May cruise (on 11th March) the full refund has appeared on our credit card this morning.

 

We emailed then on 21st May to chase and were advised that the refund had been put through the day before but I didn't post that on here as didn't want to tempt fate. It does appear that the cancellations made during that week in March are starting to filter through, which seems to confirm what was said in post #186.

 

And thank you to the OP for starting this thread. It gave me a little hope when refunds started to come through so hopefully will do the same for others as more people get refunded 

Edited by Bobal
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5 hours ago, Bobal said:

Very happy to report that 74 days after Seabourn cancelled our 5 May cruise (on 11th March) the full refund has appeared on our credit card this morning.

 

 

Great News, Bobal!

 

The refunds may be slow in coming, but they are coming!

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  16 hours ago,  Paulchili said:

zimflyer & swaxxy - I noticed that both of you are still waiting for air compensation.

I am listed only for Tax refund (approaching 90 days) but I was also waiting for air compensation. SB finally recognized my claim for $2400+ but wants to compensate me in FCC rather than CC refund - not acceptable to me.

Have either one of you received such an offer for air compensation?

 

My TA called Seabourn since it is approaching 90 days. Same old story of please be patient. The only offer of a FCC was when the original claim was made and I choose the refund.  I do have a letter from Seabourn agreeing to the refund and will file a claim with my CC at the end of the month when my second claim is at 60 days. 

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31 minutes ago, Swaxxy said:
  16 hours ago,  Paulchili said:

zimflyer & swaxxy - I noticed that both of you are still waiting for air compensation.

I am listed only for Tax refund (approaching 90 days) but I was also waiting for air compensation. SB finally recognized my claim for $2400+ but wants to compensate me in FCC rather than CC refund - not acceptable to me.

Have either one of you received such an offer for air compensation?

 

My TA called Seabourn since it is approaching 90 days. Same old story of please be patient. The only offer of a FCC was when the original claim was made and I choose the refund.  I do have a letter from Seabourn agreeing to the refund and will file a claim with my CC at the end of the month when my second claim is at 60 days. 

Thank you both.

We are getting a FCC for the cruise as we cancelled before SB and have received prompt CC refund for excursions.

But still waiting for taxes which must be in cash and was approved for air compensation but offered FCC for that.

That is a separate charge from the cruise fare and should be refunded in cash/CC and not FCC.

Both have been disputed with the CC company - results pending.

Edited by Paulchili
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My refund finally showed up on my credit card account tonight (24May), although Seabourn told me they had processed it on 20May.

 

(However, the refunded amount excluded the 2 FCDs that were applied to the cancelled booking and were charged on a different credit card which has since been closed by me.)

 

For those who had applied FCDs to their cancelled booking, did you get a cash refund for the FCDs, or did SB reinstate them for future use?

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50 minutes ago, sfvoyage said:

My refund finally showed up on my credit card account tonight (24May), although Seabourn told me they had processed it on 20May.

Great news - now it’s my turn 😀

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Not sure what happened to my initial post but we have now received a full refund for our cancelled Encore sailing in April. The cruise was cancelled on March 10 and received payment today. No notifications just happened to check out statement


Sent from my iPhone using Forums

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4 hours ago, sfvoyage said:

My refund finally showed up on my credit card account tonight (24May), although Seabourn told me they had processed it on 20May.

 

(However, the refunded amount excluded the 2 FCDs that were applied to the cancelled booking and were charged on a different credit card which has since been closed by me.)

 

For those who had applied FCDs to their cancelled booking, did you get a cash refund for the FCDs, or did SB reinstate them for future use?

The latter.

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I saw my refund on the online credit card statement today; it was dated May 21.  Included cruise and air.  I"m in the USA. 

 

Hope others see credits soon,

MHF

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