Jump to content

Refund Roll Call


JPH814
 Share

Recommended Posts

20 minutes ago, MHF said:

I saw my refund on the online credit card statement today; it was dated May 21.  Included cruise and air.  I"m in the USA. 

 

Hope others see credits soon,

MHF

Congrats!  Good to see some come through for us in the US.  seems like 60 days is the time frame. 

Link to comment
Share on other sites

Hello everyone - 

Some trickling of good news!  In our quite unscientific gathering of data her, we are tracking 44 requests for cruise fare refunds:

  • So far, 10 have received refunds.   T
  • For those receiving refunds, the average number of days from request to posting on credit card has been 69.8 days. This appears to often include several days between process date and date it appears on the credit card
  • The average of the other 34 (those not yet receiving refunds) is 51.5 days; this includes 7 who requested refunds 70 days ago or longer
  • REMEMBER:  This data is only as good as the reporters.  And some may have received refunds but not reported back to us. So please update us when you have something to report.

Bottom line - it looks like the 60  (calendar or business) day estimate is not quite being achieved.   But the next week or two should give us more data to look at.

 

As of Date: 5/25/2020        
Cruise Fare Cruise  Date Refund Request  Date  Refund Received Date Days since Request Request to  Refund
Flaminjune 3/14/2020 2/24/2020 5/13/2020 91 79
Rambo Trout 3/22/2020 2/27/2020 5/12/2020 88 75
cruzluvers 3/22/2020 3/9/2020   77  
Sunburned Tongue 3/22/2020 3/9/2020   77  
SF Voyage 4/17/2020 3/9/2020 5/24/2020 77 76
Sunburned Tongue 4/17/2020 3/9/2020 5/23/2020 77 75
Teamflames 4/15/2020 3/10/2020 5/25/2020 76 76
Bobal 5/6/2020 3/11/2020 5/24/2020 75 74
Mauzac 4/5/2020 3/14/2020   72  
Sueweldon 3/14/2020 3/15/2020 5/23/2020 71 69
TV24 3/28/2020 3/15/2020   71  
Twinkles 3/28/2020 3/15/2020 5/18/2020 71 64
Scottie920 4/5/2020 3/16/2020   70  
Mark56 5/9/2020 3/16/2020   70  
Jodiandfrank 7/18/2020 3/16/2020   70  
Zimflyer 3/22/2020 3/17/2020 5/10/2020 69 54
Not Jaded 12/20/2020 3/20/2020   66  
Wire 12/20/2020 3/22/2020   64  
Foyt 7/25/2020 3/23/2020   63  
JRS51 6/27/2020 3/25/2020   61  
mhf 5/6/2020 3/26/2020 5/21/2020 60 56
jkwestlake 3/21/2020 3/27/2020   59  
Clou 9/16/2020 3/27/2020   59  
Mauzac 4/20/2020 3/30/2020   56  
astride 4/29/2020 3/30/2020   56  
swaxxy 4/29/2020 3/30/2020   56  
Marazul 4/22/2020 4/2/2020   53  
Westport 7/18/2020 4/3/2020   52  
DC Traveler 5/2/2020 4/13/2020   42  
MTN1 6/23/2020 4/13/2020   42  
Clou 12/22/2020 4/13/2020   42  
DuffyMcDuffy 5/31/2020 4/14/2020   41  
ON Cruiser 5/31/2020 4/14/2020   41  
Astride 5/16/2020 4/15/2020   40  
Zelker 5/23/2020 4/15/2020   40  
Flyfishingwidow 6/3/2020 4/15/2020   40  
Wyattsaubt 6/6/2020 4/15/2020   40  
crudoll 6/27/2020 4/15/2020   40  
DFW 5/23/2020 4/16/2020   39  
Wire 6/27/2020 4/16/2020   39  
jph814 5/23/2020 4/17/2020   38  
Whystayhome 7/31/2020 5/6/2020   19  
Whystayhome 10/24/2020 5/6/2020   19  
labate 8/14/2020 5/7/2020   18  
TV24 10/3/2020 5/7/2020   18  
Average         69.8
           
Other refunds (Excursions, Air,  Taxes and FCDeposits) Cruise  Date Refund Request  Date  Refund Received Date Days since Request Days To Receive Refund
Paulchili (Taxes) 3/8/2020 2/27/2020   88  
swaxxy (Air) 4/29/2020 2/27/2020   88  
MHF (exc) 5/6/2020 3/26/2020 5/16/2020 60 51
JPH814(Exc) 5/23/2020 3/30/2020 5/13/2020 56 44
JRS51 (exc) 6/17/2020 3/25/2020 5/14/2020 61 50
crudoll (Exc) 6/27/2020 4/1/2020 5/16/2020 54 45
westport(exc) 7/18/2020 4/3/2020 5/13/2020 52 40
Whystayhome(Exc) 7/31/2020 5/6/2020 5/7/2020 19 1
Notjaded (Exc) 12/20/2020 3/20/2020 4/16/2020 66 27
Zelker (FCD)   3/24/2020   62  
zimflyer (air)   4/9/2020   46  
MightyQuinn (FCD)   4/10/2020 5/16/2020 45 36

 

  • Like 3
Link to comment
Share on other sites

Had filed a dispute with Chase on May 5th for two amounts - a deposit and the cruise/air.  Received notice this morning that the deposit amount ($2,032) went from a conditional credit to a resolved credit this morning (20 days). 

 

Of course the big amount we're still waiting for ($28K+) hasn't moved forward at all and it appears Chase "lost" the faxed info we sent on May 6th because we received notice Saturday asking for everything we already gave them.  So yet more phone calls tomorrow because apparently the Chase Dispute dept., like Seabourn, is not working over the weekends now either.  😞 

 

As far as undisputed claims with Chase for FCD's, I called Seabourn on Friday and was told that we "should see it" by mid- to late June (we requested they be refunded March 24th).  I asked if it could be expedited and was told that unless it was for medical purposes or due to a job loss, they would not move us to the head of the line, so to speak, even though they are holding $32K of our money "hostage" right now.

 

So that's our news.  Baby steps I guess but only because I started a dispute through the credit card.  Nothing directly from Seabourn or HAL.

Edited by zelker
Link to comment
Share on other sites

Filed 5 different disputes becasue of several different payments.  Got notified by Chase today that two of the 5 disputes had been settled at their full value so happy about that.  The other 3 disputes still in work total about $2K but, most of the money is safely in my chase account and have already requested the dollars be sent to my Credit Union Account so  about 86% of my money has finally been returned.  Sure the dispute hastened the return of the money and sur the balance will follow soon.

Link to comment
Share on other sites

I do not think I will be updating the chart with data from people who filed with their credit card companies.   All this would indicate is the policies and price of credit card companies and there are many variances among the many cars companies.  What I am interested in is how long it takes for Seabourn to process a request. 
(rhetorical question: how does the added requirements on Seabourn to respond to credit card inquiries delay the normal processing of customer refund requests?  No way we will ever know) 

  • Like 3
Link to comment
Share on other sites

12 minutes ago, Paulchili said:

??

Most are over 70 days for refunds.

Not defending anyone but...

yes most who received refunds saw them  74 to 79 days. But  it appears there are 4 to 6 days between Seabourn sending the adjustment and the credit card company posting.  So that takes it to 70 to 75 days. And if -as some were told- it is 60 business days, 60 business days would be approximately 74 calendar days.  

Again , small sample size. 

Link to comment
Share on other sites

2 minutes ago, JPH814 said:

Not defending anyone but...

yes most who received refunds saw them  74 to 79 days. But  it appears there are 4 to 6 days between Seabourn sending the adjustment and the credit card company posting.  So that takes it to 70 to 75 days. And if -as some were told- it is 60 business days, 60 business days would be approximately 74 calendar days.  

Again , small sample size. 

Lucky them.

As you can see, I am at 88 days for both my tax and air refunds (as is swaxxy for air).. 

Link to comment
Share on other sites

4 hours ago, JPH814 said:

And if -as some were told- it is 60 business days, 60 business days would be approximately 74 calendar days.  

Ah, 60 Business days is 84 calendar days plus any holidays ((60/5)*7) or 12 weeks plus any holidays

Link to comment
Share on other sites

18 minutes ago, rallydave said:

Ah, 60 Business days is 84 calendar days plus any holidays ((60/5)*7) or 12 weeks plus any holidays

Right. My bad.  Just spit balled a guess image.jpeg.1d5fdc60695b5e0711cd6d360ec5dd81.jpeg

 

 

image.png

image.jpeg

image.png

Edited by JPH814
Link to comment
Share on other sites

Happy Hoppies just posted this on the other board. I do not see them on the list but they should be added. 

 

Refund received .... we had booked and paid in full via a US Agent  to sail on Encore out of Sydney on March 22 .... Seabourn cancelled us on March 14 and we requested the full refund option on March 17 .... never heard another word or any confirmation other than the Pop-Up that confirmed we'd submitted a request ... and then 67 days from request the refund appeared on our Credit Card direct from Seabourn Cruises .... a great relief ... so hang in there, it appears the wheels are turning, just very slowly!

 
 
Link to comment
Share on other sites

43 minutes ago, Swaxxy said:

Happy Hoppies just posted this on the other board. I do not see them on the list but they should be added. 

 

Refund received .... we had booked and paid in full via a US Agent  to sail on Encore out of Sydney on March 22 .... Seabourn cancelled us on March 14 and we requested the full refund option on March 17 .... never heard another word or any confirmation other than the Pop-Up that confirmed we'd submitted a request ... and then 67 days from request the refund appeared on our Credit Card direct from Seabourn Cruises .... a great relief ... so hang in there, it appears the wheels are turning, just very slowly!

 
 

Congratulations Swaxxy!  Your set of circumstances matches ours in terms of dates.  So maybe there is some hope for us as we patiently wait.

Link to comment
Share on other sites

8 hours ago, tv24 said:

Congratulations Swaxxy!  Your set of circumstances matches ours in terms of dates.  So maybe there is some hope for us as we patiently wait.

I thought swaxxy was quoting Happy Hoppies rather than receiving refunds?

Link to comment
Share on other sites

12 minutes ago, dalliowner said:

After 79 days  was told it was being  prioritised  and should be paid into my credit card in the next 17 working days ie 3 1/2 weeks. I am not holding my breath. 

Thanks for the update. It really isn’t good. That will take it over 100 days. Was that info direct from Seabourn or TA?
Just a thought Seabourn should be offering FCC on top of full cash refund in an attempt to keep their loyal customers and encourage future bookings.

Link to comment
Share on other sites

As Seabourn cancelled our cruise they gave us 100 pc refund and additional 25 pc fcc. The fcc was on my Seabourn acc  within the week  but the refund I was told 45 days , then 60 days , then was told soon and the latest was yesterdays estimate.  We were looking to rebook our cancelled cruise for next May , The FCC was  approx £1200 but I notice the fare for next year has gone up by £750 so it is not worth as much as you think. It was all via our TA . Once you book with a TA Seabourn will only deal through them

 

Edited by dalliowner
additional info
Link to comment
Share on other sites

I am only out $1500.00 in a deposit for a cruise I cancelled on March 23 for November.

I have received refunds from Oceania and Celebrity, which were both cancelled on March 29 but nothing from the luxury lines Seabourn or Crystal, yet.

Link to comment
Share on other sites

20 minutes ago, cruisr said:

I am only out $1500.00 in a deposit for a cruise I cancelled on March 23 for November.

I have received refunds from Oceania and Celebrity, which were both cancelled on March 29 but nothing from the luxury lines Seabourn or Crystal, yet.

Luxury - an interesting adjective 😀

  • Like 1
  • Haha 1
Link to comment
Share on other sites

Just spoke to Seabourn and the refunds to the credit cards used were processed on 5/27.  He said it can be 7-10 days for the CC (Amex) to process but at least I know Seabourn has done what they need to do.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Forum Jump
    • Categories
      • Thank You for 25 Years - Click for Fun Stuff!
      • Forum Assistance
      • ANNOUNCEMENT: Virgin Voyages. It's Go Time
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...