Jump to content
Cruise Critic Community

Recommended Posts

37 minutes ago, JPH814 said:

on a side note, I just received word from Allianz that my trip insurance premium was fully refunded.  If you had insurance, check to see if you are eligible for a refund.

Thank you

Share this post


Link to post
Share on other sites

Thanks for organizing this information,JPH814.

 

Our timeline can be found on post #10.

 

 

 

Share this post


Link to post
Share on other sites
Posted (edited)

Great idea.  Can we be added please.

 

We had 2 B2Bs.

 

Cruise Date 5 April

Refund requested 14 March

2nd Cruise Date 20th April

Refund requested 30 March

 

Nothing received except excursion refund fairly promptly.  

Edited by Mauzac

Share this post


Link to post
Share on other sites
1 hour ago, JPH814 said:

on a side note, I just received word from Allianz that my trip insurance premium was fully refunded.  If you had insurance, check to see if you are eligible for a refund.

You must be confident that you'll get your refund from SB.

I have to make that decision on an Oceania cruise.

Share this post


Link to post
Share on other sites
17 minutes ago, Mauzac said:

Great idea.  Can we be added please.

 

We had 2 B2Bs.

 

Cruise Date 5 April

Refund requested 14 March

2nd Cruise Date 20th April

Refund requested 30 March

 

Nothing received except excursion refund fairly promptly.  

I cancelled our two excursions on April 3. I got the cancellation email of 60 days for a refund. $380.

Share this post


Link to post
Share on other sites

JPH814
my cruise date was 5th April not 15th.

i tried to edit your original spreadsheet but didn’t work. Sorry. Keep up the good work.

 

Share this post


Link to post
Share on other sites
1 hour ago, wesport said:

I cancelled our two excursions on April 3. I got the cancellation email of 60 days for a refund. $380.

 

Sorry, I'm not sure what you mean?  Was the $380 for excursions?

I got my refund for excursions 16th March.  

Share this post


Link to post
Share on other sites
9 minutes ago, Mauzac said:

 

Sorry, I'm not sure what you mean?  Was the $380 for excursions?

I got my refund for excursions 16th March.  

I am waiting 60 days just to get $380 back for two excursions

Share this post


Link to post
Share on other sites
57 minutes ago, Mauzac said:

That's a long wait. 

I thought maybe it would be sooner than the 13K they owe me for the actual cruise. 

Share this post


Link to post
Share on other sites
4 hours ago, JPH814 said:

I was trying to keep it simple.  I am not sure if the refund of taxes or airfare or excursions follow a different process than the refunding of cruise fares.  But - for those interested - I will include tracking them, but separately.

 

As of Date: 5/7/2020        
Cruise fare refunds Cruise  Date Refund Request  Date  Refund Received Date Days since Request Days To Receive Refund
Bobal 5/6/2020 3/11/2020   57  
TV24 3/28/2020 3/15/2020   53  
Scottie920 4/15/2020 3/16/2020   52  
Jodiandfrank 7/18/2020 3/16/2020   52  
Foyt 7/25/2020 3/23/2020   45  
Marazul 4/22/2020 4/2/2020   35  
Westport 7/18/2020 4/3/2020   34  
DuffyMcDuffy 5/31/2020 4/14/2020   23  
Zelker 5/23/2020 4/15/2020   22  
Wyattsaubt 6/6/2020 4/15/2020   22  
jph814 5/23/2020 4/17/2020   20  
Other refunds
Paulchili (Taxes) 3/8/2020 2/27/2020   70  
JPH814(Excursions) 5/23/2020 4/17/2020   20  

Bobal, were you on the Encore out of Dubai?  That's the refund I"m waiting for.

MHF. aka Missy in Maryland (2nd post in this stream)

Share this post


Link to post
Share on other sites
5 minutes ago, MHF said:

Bobal, were you on the Encore out of Dubai?  That's the refund I"m waiting for.

MHF. aka Missy in Maryland (2nd post in this stream)

Yes. That's the one. Still waiting 

Share this post


Link to post
Share on other sites

“Thrown” off Encore March 16 in Adelaide.  Promised Cash refund plus 50% FCC for 6 missed days in penthouse or 175% FCC alone option.  Requested cash offer around March 25.  Yesterday, my travel agent was finally able to get through to someone who provided information about amount of refund due.  That information was not available a week ago. Representative did not know when money would be returned to my credit card (not there yet).

 

May 6:  Seabourn cancelled  our 7/31 Alaska on Sojourn  - requested cash refund not FCC. Advised it would take 60-90 Days to receive refund.

 

May 6 - cancelled about $3000 worth of pre-booked Alaska excursions.  Advised it would take 60-90 Days to receive refund.


May 6:  Seabourn cancelled  our 10/24 Greece and Turkey on Ovation - requested cash refund not FCC.  Advised  it would take 60-90 Days to receive refund.

 

Thank you so much for keeping track of our tails of woe.

 

Linda

Share this post


Link to post
Share on other sites
1 hour ago, whystayhome said:

“Thrown” off Encore March 16 in Adelaide.  Promised Cash refund plus 50% FCC for 6 missed days in penthouse or 175% FCC alone option.  Requested cash offer around March 25.  Yesterday, my travel agent was finally able to get through to someone who provided information about amount of refund due.  That information was not available a week ago. Representative did not know when money would be returned to my credit card (not there yet).

 

May 6:  Seabourn cancelled  our 7/31 Alaska on Sojourn  - requested cash refund not FCC. Advised it would take 60-90 Days to receive refund.

 

May 6 - cancelled about $3000 worth of pre-booked Alaska excursions.  Advised it would take 60-90 Days to receive refund.


May 6:  Seabourn cancelled  our 10/24 Greece and Turkey on Ovation - requested cash refund not FCC.  Advised  it would take 60-90 Days to receive refund.

 

Thank you so much for keeping track of our tails of woe.

 

Linda

I also requested cash refund for 8/14-28 Alaska cruise - but I did not realize I was supposed to cancel pre-paid shore excursions separately (also approx $3000).  I was under the impression the Flightease costs and excursions would be included in the refund.   How do I cancel the shore excursions separately?  I can't see how to do that online.  Thanks!

Share this post


Link to post
Share on other sites

I didn't cancel them seperately.  When the cruise was cancelled, so were the excursions automatically.  Then they refunded them. (Just the excursions!)

Share this post


Link to post
Share on other sites

I cancelled the excursions just before I got formal notification from Seabourn that the cruise was cancelled.  Waiting to see what happens...

 

linda

Share this post


Link to post
Share on other sites
23 hours ago, Paulchili said:

You must be confident that you'll get your refund from SB.

I have to make that decision on an Oceania cruise.

Insurance would not have covered if Seabourn did not refund us.  Besides, I am very confident Seabourn will eventually issue the refunds.

Share this post


Link to post
Share on other sites

Here is the latest table:

 

As of Date: 5/8/2020        
Cruise Fare Cruise  Date Refund Request  Date  Refund Received Date Days since Request Days To Receive Refund
Bobal 5/6/2020 3/11/2020   58  
Mauzac 4/5/2020 3/14/2020   55  
TV24 3/28/2020 3/15/2020   54  
Scottie920 4/5/2020 3/16/2020   53  
Jodiandfrank 7/18/2020 3/16/2020   53  
Foyt 7/25/2020 3/23/2020   46  
Mauzac 4/20/2020 3/30/2020   39  
Marazul 4/22/2020 4/2/2020   36  
Westport 7/18/2020 4/3/2020   35  
DuffyMcDuffy 5/31/2020 4/14/2020   24  
Zelker 5/23/2020 4/15/2020   23  
Wyattsaubt 6/6/2020 4/15/2020   23  
jph814 5/23/2020 4/17/2020   21  
Whystayhome 7/31/2020 5/6/2020   2  
Whystayhome 10/24/2020 5/6/2020   2  
           
Other refunds          
Paulchili (Taxes) 3/8/2020 2/27/2020   71  
crudoll (Excursions) 6/27/2020 4/1/2020   37  
JPH814(Excursions) 5/23/2020 4/17/2020   21  
Whystayhome (Exc) 7/31/2020 5/6/2020   2  

Share this post


Link to post
Share on other sites

It has been two days since I started this thread. This thread has been viewed over 950 times.  But only about 20 different people have posted. so there are quite a few "lurkers" out there!

 

I know there are many more people in the position we are in.  It is possible some of you have already gotten a refund from Seabourn.  Please share your information so we can have a sense of how long things are taking.  

 

Thank you

Share this post


Link to post
Share on other sites

Note: I also have been waiting since 3/25 for a refund of approximately $10000 for missed days on board the Encore because of premature debarkation of the entire ship because of Covid 19.

 

Linda

Share this post


Link to post
Share on other sites
Posted (edited)
1 hour ago, JPH814 said:

Insurance would not have covered if Seabourn did not refund us

I don't understand - isn't that exactly what insurance is for to cover you if the cruise line doesn't?

Who needs to pay extra for insurance if the cruise line covers you.

Edited by Paulchili

Share this post


Link to post
Share on other sites
Posted (edited)

Cruise scheduled for December 20, 2020

Cancelled through TA on 3/20/20. Told that it would be two months till refund received.

Excursions refunded 4/16

Nothing else to report.

 

Edited by notjaded

Share this post


Link to post
Share on other sites
16 minutes ago, notjaded said:

Cruise scheduled for December 20, 2020

Cancelled through TA on 3/20/20. Told that it would be two months till refund received.

Excursions refunded 4/16

Nothing else to report.

 

I cancelled two excursions on 4/3/20.  Email confirmation told me 60 days to get back my $380 for the two excursions. Lucky you.

Share this post


Link to post
Share on other sites

June 27, 21 day cruise paid in full, including business air,  on February 28th.

 

cruise cancelled by Seabourn on April 14th.

 

requested full refund on April 15th.

 

no refund at this time.

 

excursions were cancelled on April 1st.

 

no refund at this time.  
 

 

 

Share this post


Link to post
Share on other sites

I am one of the lurkers.  We cancelled two cruises that were to sail later this year  We cancelled them on our own, before Seabourn cancelled them.  Now the first has been officially cancelled by Seabourn. The December cruise is still currently slated to sail, but we are not comfortable sailing again until we see how things develop.  We cancelled Our September 16th cruise to Europe on the Encore on March 27th and our December 22nd cruise to the Caribbean on the Sojourn on April 13, so much more recently that most others.  Of course, we have not received our deposits back yet.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Forum Jump
    • Categories
      • Forum Assistance
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...