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rgaudet

 

While I am also happy to hear people are receiving their refunds I also don't understand why my early April cruise has not been refunded. Our TA told us a few weeks ago they were sending refunds according to cruise date so I find this confusing.  I am also from Ontario, Canada and wonder if that has something to do with it.

 

Regards,

Carol

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32 minutes ago, Canadalin said:

rgaudet

 

  I am also from Ontario, Canada and wonder if that has something to do with it.

 

Regards,

Carol

 

I don't think so because I am UK and a day on from you at 87 days....

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1 hour ago, rgaudet said:

Am I allowed to feel both happy for those getting their refunds and angry that I haven’t gotten mine?! 
 

How seabourn can process refunds for cruises in April, May,June or even later, when people are waiting for March cruises is beyond me. 
 

but like I said I am happy for those who received their refund!!

 

rob

Totally know how you feel.  We are at over 90 days, and when we call Seabourn , they say it is being processed but can give us no date to receive it.  Most others who cancelled on 3/9 for the March Encore cruise have gotten their refund.  Makes no sense!

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1 hour ago, rgaudet said:

Am I allowed to feel both happy for those getting their refunds and angry that I haven’t gotten mine?! 
 

How seabourn can process refunds for cruises in April, May,June or even later, when people are waiting for March cruises is beyond me. 

Hear, hear - I am in your boat, so to speak. Still waiting for money that I cancelled on 2/27 (for a March 8 - April 7 cruise)

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I’m wondering if those who are getting refunds, whose sailings were to be in May and June, while many with March and April sailings haven’t yet received theirs, might be due to complexity of the refund.
 

I posted earlier today that, regardless of my cc dispute, SB appears to have refunded the final payment for our June 6 cruise, but we are still waiting for the $4150 deposit to be made permanent.  My sister was to be on the same cruise and had paid separately.  She had also filed a dispute for both the deposit and final payment on a Costco Citibank card, but today she checked with Citi and was told SB refunded both deposit and final payment prior to them completing the dispute process.

 

Could it be that ours might have been refunded sooner than earlier sailings because there were no complicating factors that needed to be calculated, such as penalties, FCC’s, partial payments, etc?  We were paid in full before SB cancelled, we asked for 100% refunded to original form of payment.  Can it be that simple?  (Probably not....). 🤨

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9 hours ago, jenidallas said:

Cruise - April 20

Cancellation date - March 30 (request submitted the same day)

Refund date - June 4

Happy for you Jenni!  Nothing for us for our March 15 cancellation of a March 28 cruise.

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Mine is really simple, 100% refund, two back to back cruises, SB air one way, it did have a future cruise deposit discount applied to both legs, but that's it.  Very simple, I worked out what I am owed in 2 minutes.  🙂

88 days and counting...

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Nothing complicated for us either. Just straightforward refund of b2b starting 23rd May, no flights and requested on 14th April as soon as we were notified of cancellation. Nothing received yet. 

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Mine is simple too. I paid for the cruise in one payment plus air. I have the two receipts. 
 

I will make my weekly call to seabourn tomorrow as I close in on 13 weeks. 

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Doing the happy dance!  🤑  Our cruise/air refund showed up on our credit card this morning, effective June 4th. 

 

Now just waiting the refund of (4) $500 each FCDs and we're square with both SB and HAL. 

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Now this with Chase.

I was thrilled to get my refund from Seabourn on my Chase Sapphire Reserve card.

I called on Monday to get a check from the current credit balance. The rep said to watch the email for a link to get a direct deposit to my checking. Today after two days with no credit on my online account,  I called, and they said it will probably process tonight, (many refunds and they are behind)and I would get no email for the direct deposit. Of coarse, each day the amount changes due to daily charges by myself and my partner. I now have to wait 7 to 10 days for the check.  I guess I waited this long. 

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Well I received my last refund today from Seabourn so I am "whole".  While I certainly missed doing the cruise, we now have a pretty sizable chunk of money which I had not planned on having.  Our budget for travel for 2021 is already put aside (which we may or may not end up spending), so I think we will be doing some significant upgrades around the house.  Being house bound for a few months have given me some ideas.

Although I do have a trip to Vegas in my mind when I decide it is safe and worth going.

 

And we have had a number of updates for our spreadsheet so here it is.  I resorted it  with those still waiting at the top. Keep in mind, it could be some of those in the top just have not reported back that they received their refunds.   Please keep sending your good news  and I will continue to update and post.

  As of Date: 6/10/2020        
  Cruise Fare Cruise  Date Refund Request  Date  Refund Received Date Days since Request Days between Request and  Refund
u cruzluvers 3/22/2020 3/9/2020   93  
n Mauzac 4/5/2020 3/14/2020   88  
n rgaudet 3/28/2020 3/15/2020   87  
u TV24 3/28/2020 3/15/2020   87  
  canadalin 4/8/2020 3/15/2020   87  
u Jodiandfrank 7/18/2020 3/16/2020   86  
u Not Jaded 12/20/2020 3/20/2020   82  
  Wire 12/20/2020 3/22/2020   80  
  Foyt 7/25/2020 3/23/2020   79  
n remember66 4/5/2020 3/26/2020   76  
u Clou 9/16/2020 3/27/2020   75  
n Mauzac 4/20/2020 3/30/2020   72  
n astride 4/29/2020 3/30/2020   72  
n joc123 4/29/2020 3/31/2020   71  
  Laylam 5/9/2020 4/1/2020   70  
u Marazul 4/22/2020 4/2/2020   69  
  DC Traveler 5/2/2020 4/13/2020   58  
  MTN1 6/23/2020 4/13/2020   58  
u Clou 12/22/2020 4/13/2020   58  
n ON Cruiser 5/31/2020 4/14/2020   57  
u Wyattsaubt 6/6/2020 4/15/2020   56  
u crudoll 6/27/2020 4/15/2020   56  
  Laylam 5/23/2020 4/16/2020   55  
  Wire 6/27/2020 4/16/2020   55  
u Whystayhome 7/31/2020 5/6/2020   35  
u Whystayhome 10/24/2020 5/6/2020   35  
  labate 8/14/2020 5/7/2020   34  
u TV24 10/3/2020 5/7/2020   34  
n Flaminjune 3/14/2020 2/24/2020 5/13/2020   79
n Sueweldon 3/14/2020 3/15/2020 5/23/2020   69
u jkwestlake 3/21/2020 3/27/2020 6/8/2020   73
  Happyhoppies 3/22/2020 3/17/2020 5/23/2020   67
n Rambo Trout 3/22/2020 2/27/2020 5/12/2020   75
n Sunburned Tongue 3/22/2020 3/9/2020 5/31/2020   83
n Zimflyer 3/22/2020 3/17/2020 5/10/2020   54
  Twinkles 3/28/2020 3/15/2020 5/18/2020   64
n Scottie920 4/5/2020 3/16/2020 6/3/2020   79
  Teamflames 4/15/2020 3/10/2020 5/25/2020   76
  SF Voyage 4/17/2020 3/9/2020 5/24/2020   76
n Sunburned Tongue 4/17/2020 3/9/2020 5/23/2020   75
u Hencol 4/20/2020 3/31/2020 6/4/2020   65
u jenudallas 4/20/2020 3/30/2020 6/4/2020   66
u swaxxy 4/29/2020 3/30/2020 6/5/2020   67
n Daliowner  5/5/2020 3/11/2020 5/31/2020   81
u Bobal 5/6/2020 3/11/2020 5/24/2020   74
u mhf 5/6/2020 3/26/2020 5/21/2020   56
u Mark56 5/9/2020 3/16/2020 6/8/2020   84
n Astride 5/16/2020 4/15/2020 6/9/2020   55
  oceanaire365 5/16/2020 4/14/2020 6/8/2020   55
u chessie 5/23/2020 4/13/2020 6/7/2020   55
u DFW 5/23/2020 4/16/2020 6/8/2020   53
u Jcrobinson48 5/23/2020 4/15/2020 6/8/2020   54
u jph814  5/23/2020 4/17/2020 6/10/2020   54
u Zelker 5/23/2020 4/15/2020 6/4/2020   50
  DuffyMcDuffy 5/31/2020 4/14/2020 6/9/2020   56
u Flyfishingwidow 6/3/2020 4/15/2020 6/5/2020   51
  JRS51 6/27/2020 3/25/2020 6/5/2020   72
  Hoosier74 7/18/2020 3/18/2020 5/29/2020   72
u Westport 7/18/2020 4/3/2020 6/8/2020   66
u Jcrobinson48 8/12/2020 4/5/2020 6/1/2020   57
  barcrab 10/10/2020 4/9/2020 5/30/2020   51
u Mmastell 1/13/2021 4/9/2020 5/25/2020   46
  Average         65.0
           

 

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2 hours ago, wesport said:

Now this with Chase.

I was thrilled to get my refund from Seabourn on my Chase Sapphire Reserve card.

I called on Monday to get a check from the current credit balance. The rep said to watch the email for a link to get a direct deposit to my checking. Today after two days with no credit on my online account,  I called, and they said it will probably process tonight, (many refunds and they are behind)and I would get no email for the direct deposit. Of coarse, each day the amount changes due to daily charges by myself and my partner. I now have to wait 7 to 10 days for the check.  I guess I waited this long. 

  

We have Chase Preferred and they told me it wasn't an option to have a direct deposit so requested a check.  Wonder if it's because you have the Reserve card?  In any case, yes, another 7-10 business days to finally have the money in hand won't kill us.  

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I think Astride got both refunds. 

 

Astride posted this on page 20. 

 

Good news mates! A $41,510 refund from SB appeared on my Visa card this morning. The transaction was authorized on June 4th & applied to BTB cruises scheduled for April 29th & May 16th.

I wish everybody good luck with their refunds & thank JPH814 for all the time & effort he invested in this roll call.

Edited by Swaxxy
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As I wrote yesterday, I called Chase today and confirmed that both the deposit and final payment has been refunded by SB to our cc prior to the completion of the dispute we filed mid-May.  Chase will end the dispute process and send the funds to us either as a electronic transfer or check within about a week.
 

JPH814, please update the spreadsheet to reflect a full refund for me.  FWIW, my sister, who does not post on Cruise Critic, also received the same full refund as I did on June 4, for the same June 6 cruise, for which we both requested option 2 on 4/15, after SB cancelled the cruise on 4/14. 
 

Here’s hoping everyone else gets their full refund ASAP!

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22 hours ago, jenidallas said:

Cruise - April 20

Cancellation date - March 30 (request submitted the same day)

Refund date - June 4

Cruuse date 22nd April   Cancellation date and confirnation for submitting claim both March 30   with 60 days maximum 

Here we are 10th June still no refund despite supposedly escalated phone calls ignored 

 

So if your refund was 4th June wheres ours ? 

 

Seabourn is not covering themselves in glory 

Edited by phillipahain
Mispelling
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The Spreadsheet above sure shows Seabourn is definitely not dealing with anything in order 

 

Much later cruises have been refunded before April ones and thats simply not good enough 

 

 

 

 

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Posted (edited)
1 hour ago, phillipahain said:

The Spreadsheet above sure shows Seabourn is definitely not dealing with anything in order 

 

Much later cruises have been refunded before April ones and thats simply not good enough 

 

 

I agree it is a mystery.  Not sure what the rationale is.  But I am pretty sure this is not one group of people sitting in one office building working on one assembly line. If there are multiple groups preparing the refunds, might some of them be in areas harder hit with the virus?   Do certain people process certain ships?  Do they process by voyage? (I think this might be true.  It seems that when a group of refunds come at once, they are frequently from the same cruise date). Does it make a difference if the customer is in the US or elsewhere?  Do people who used FCD's take longer than those who do not? Do people with a higher past guest status get processed sooner?  I can see a lot of possible reasons. I wish Seabourn would have explained it a little bit to us, but I do not think that is happening.

 

I'll print the revised spreadsheet tomorrow...I have a feeling we might get some more action tonight

1 hour ago, phillipahain said:

 

 

 

 

Edited by JPH814
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8 hours ago, rgaudet said:

Mine is simple too. I paid for the cruise in one payment plus air. I have the two receipts. 
 

I will make my weekly call to seabourn tomorrow as I close in on 13 weeks. 

Yours is a big mystery.  I would love  to hear if they have provide any information.

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My sibling and I each got our refunds for 6/6 cruise this week but we are first timers with Seabourn and have zero elite status.  We live in the Seattle area.  We each filed disputes with two different credit card companies—Chase Explorer and Costco Citibank—but they were filed on different dates and the disputes were not yet completed, so I don’t think that was a factor, either.  It does seem as if the refunds are being processed by different groups within the SB organization. 

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9 hours ago, zelker said:

Doing the happy dance!  🤑  Our cruise/air refund showed up on our credit card this morning, effective June 4th. 

Now just waiting the refund of (4) $500 each FCDs and we're square with both SB and HAL. 

 

Happy for you zelker!  Thanks to a post by you, we requested a refund of excess FCDs and SB processed them quite quickly.  We still have a deposit on an extended B2B cruise for Feb/Mar 2021 that we'll likely cancel soon and hope for a similar result.  Fingers remain crossed for Paulchili.

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JPH814, if you would like to add it to the spreadsheet, I am in the US. And for those who have wondered how many refunds may be related to opening a credit card dispute, we did not initiate a dispute.

I am puzzled by those who have had the FCD refunded as well.  We used an FCD when we booked our June 27 cruise; when we canceled in late March, we were in the 15% penalty phase and a few days from getting to the 50% penalty.  Seabourn didn't cancel the cruise completely until a few weeks later.  We were told by both Seabourn and our TA that our FCD would go back to our Seabourn accounts, and that the 15% penalty would be applied to our accounts as well rather than being completely forfeited.  That sounded ok at the time but now I wonder if we have the option to request a refund??  Has anybody been in a similar situation yet?

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