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Anybody not had stateroom accounts paid back yet as well as all the others promised


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We were on the Coral princess in March. The cruise where you could cancel the day you got on the ship. But not before you got on the ship!

 

After the 'disturbing' voyage we noted  with our friends that even our stateroom accounts, where we were owed a considerable sum, had not been refunded to our credit cards.

 

Has anybody else experienced the same withholding of stateroom money owed. We will not mention the other cruise amounts that are promised with reference to the voyage.

 

We can only conclude that they are hanging on to all the money as long as is possible, by any means

 

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Posted (edited)

I will only deal with stateroom account as there are plenty of other threads relating to other refunds owed (in one form or another).

 

Crown Princess sailing that was cancelled while on board with still another 10 days to go....owed over $750 from stateroom account....not received as yet.

Edited by chrysalis
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We are still owed money from refundable OBC from cruises ending 12/27/19 and 2/12/20. We have been promised (after three phone calls and two emails) that the request for checks has been forwarded to the refund department at Princess but Customer Relations claims that’s all they can do. We are now well past the 60 days refund processing timing promised by Customer Relations. 

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We  are also waiting for a big check (around $10K) for a series of sailings ending February 23rd.  The amount is a combination of refundable OBC and reimbursement of a move over offer accepted in February 2019.  I have called and the person I spoke to  could not see anything about money owned to us.  I have also written to Customer Relations but got no reply so far, just the generic email confirming the reception of my email.  

 

Princess is holding on to funds of ours for a cancelled cruise (we were supposed to arrived today in LA after departing Auckland on April 15th).  We also have a couple of gift cards in hand.

 

I am starting to feel like Princess banker.  I hope this will not end up as bad debt!

  

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2 hours ago, disney54 said:

After the 'disturbing' voyage we noted  with our friends that even our stateroom accounts, where we were owed a considerable sum, had not been refunded to our credit cards.

 

It won't show up on your credit card. Money left in your folio at the end of a cruise is refunded in check form.

As others noted, it's taking longer than normal. All you can do is be patient.

BTW: the check will arrive in a fairly plain envelope with the return address "Bottomline Technologies".

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Posted (edited)

We're still waiting for our refundable OBC from our cruise that ended on January 25, 2020.  Over a month ago, I spoke to an individual at Princess who said that all refunds that had not been processed are now being handled by the same in-house group that's handling the cancellations (instead of Bottom Line), and could take another 30-60 days...although that timeframe is probably bumped out now.

Edited by MplsYogini
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My guess is that if you did not put the money into the account you probably will receive nothing. If it was OBC from either the cruise line or your TA, you will be out of luck, as none of those funds would be normally be provided until you sail.

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We were on the infamous Grand cruise to Hawaii and have not yet received refundable OBC that is due as a result of taking a move-down offer. However, we have received a check for OBC that was pre-purchased via Paypal and also what was given by our TA. A friend that had also purchased OBC for us as a gift also received a refund to her credit card.

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On 5/7/2020 at 9:51 AM, sfkaren said:

We were on the infamous Grand cruise to Hawaii and have not yet received refundable OBC that is due as a result of taking a move-down offer. However, we have received a check for OBC that was pre-purchased via Paypal and also what was given by our TA. A friend that had also purchased OBC for us as a gift also received a refund to her credit card.

Our check for was received today, exactly 2 months after docking in Oakland.

 

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Money left on your cruise card/folio if you read the fine print.....any money over $20.00 will be sent

in 12 weeks. I think it could be longer with all the ships their dealing with. Also think all the other refunds

that they say will take 60 to 90 days could take longer too.

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On 5/6/2020 at 7:51 PM, MplsYogini said:

We're still waiting for our refundable OBC from our cruise that ended on January 25, 2020.  Over a month ago, I spoke to an individual at Princess who said that all refunds that had not been processed are now being handled by the same in-house group that's handling the cancellations (instead of Bottom Line), and could take another 30-60 days...although that timeframe is probably bumped out now.

 

Update:  We received a check for our refundable OBC today!

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On 5/6/2020 at 8:51 PM, MplsYogini said:

We're still waiting for our refundable OBC from our cruise that ended on January 25, 2020.  Over a month ago, I spoke to an individual at Princess who said that all refunds that had not been processed are now being handled by the same in-house group that's handling the cancellations (instead of Bottom Line), and could take another 30-60 days...although that timeframe is probably bumped out now.

I am so happy that I took/used ALL of my OBC while we were on our Coral Princess sailing.
We are, however, still waiting for a credit card refund for over charges on our folio.

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2 hours ago, suzyed said:

I am so happy that I took/used ALL of my OBC while we were on our Coral Princess sailing.
We are, however, still waiting for a credit card refund for over charges on our folio.

 

Susan,  you were very smart.  I am owed a lot of "refundable" OBC  We did not really have much opportunity to use it before being put off the ship.  They dumped a very large amount in our folios a day or two before we disembarked. (partly port fees and shore excursions for the current segment only)  We were told the last segment(s) is not in the system and they can not do anything with that portion.  Also, we were not given a final folio like we usually get the night before disembarkation.  Someone from my cruise mentioned here on CC that our folios were not off loaded when the ship arrived in LA (a month after we disembarked) so they could possible be currently on the ship sitting in Manila Bay.  I have doubts about this and if we receive anything it won't be what was there at the end.

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44 minutes ago, hpeabody said:

 

Susan,  you were very smart.  I am owed a lot of "refundable" OBC  We did not really have much opportunity to use it before being put off the ship.  They dumped a very large amount in our folios a day or two before we disembarked. (partly port fees and shore excursions for the current segment only)  We were told the last segment(s) is not in the system and they can not do anything with that portion.  Also, we were not given a final folio like we usually get the night before disembarkation.  Someone from my cruise mentioned here on CC that our folios were not off loaded when the ship arrived in LA (a month after we disembarked) so they could possible be currently on the ship sitting in Manila Bay.  I have doubts about this and if we receive anything it won't be what was there at the end.

Holly, we already knew half way through that we weren't going to complete this cruise in the way we expected but we were going to just have to stay on the ship and try to get back to FLL.  So between the time that I filled out the form on what option we wanted/ got confirmation(March 15th) and the time we were confined to our cabins on March 31st.  I used those obc's since I realized there were going to be a lot of refunds to process and I was afraid my obc would get lost in the shuffle.
We didn't get a copy of our folio at the conclusion of our cruise either.  So I requested it and got it about 3 weeks ago.  We went over it, line by line with the "post cruise specialist" and we are due several hundred dollars.  I figured it would come back to the credit card that the folio charges were originally put on (2 weeks after the end of the cruise) but so far nothing yet.

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Our situation is a little bit different.  We were booked on the March, 2021 South America/Antarctica Coral Cruise.  After seeing the issues that were taking place on this year’s version of that cruise and hearing about the possible restrictions for older cruisers we decided to cancel our reservation and request our refundable deposit back.  It amounted to a little under $900.  We cancelled on March 20 and still have not received our deposit back.

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We have been waiting for a refund from the 19th of January, have 

called and contacted Princess several times.  This was before they

starting having issues.   It is only for a little more

than $200.00usd   It is a lesson learned.

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  • 3 months later...

I wanted to report back that we finally received a check for the remaining refundable OBC we were due from cruises with disembarkation dates of 1/27/19 and 2/12/20. This was not automatic; in fact, we had to escalate it within Princess.  We sent our final day on board folios to Princess more times than I can remember. I don’t know if it was complicated because the on board folios were in AUD (it shouldn’t have been) or due to COVID cancellations (again, it shouldn’t have been, as these pre-dated them).

 

While I am relieved to have gotten back what was due to us, I will never again leave a ship with a refundable OBC balance. However, this won’t likely ever be an issue again, for several reasons. 

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On 5/6/2020 at 6:43 AM, awhcruiser said:

 

 

FWIW:  March 7 cruise to MX out of Long Beach canx at 8pm while all pax still at terminal waiting to board on departure day. Received automatic complete refund for 3 minis by March 21. They did it a cabin at a time, first taxes, then pre-paid excursions, then cabins. Submitted paperwork on March 8, while at an Anaheim-Disneyland area hotel, for complimentary 1-night refund for hotel stay in Long Beach area. Received refund just one week ago, on 9/9/2020

 

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