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Experiences filing credit card dispute to get refund

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On 5/16/2020 at 9:58 PM, SempreMare said:


Do your rights disappear if you don’t file the dispute within 60 days? 

Our rights did not disappear with Chase.  The charge was from February 2019 and our dispute was filed this month for the cancelled August 2020 cruise.  No problem according to the representative.  The only inconvenience was having to initiate the chargeback by phone due to the length of time that had elapsed, but it was time well spent, in my opinion.


~ Marci

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54 minutes ago, Jimbo59 said:

On March 15 I filed a  dispute with Citibank. On March 21 Citibank provided a conditional credit. Today Citibank sent a notice that the credit is now permanent.



So what you're reporting is that it two roughly two months from filing a dispute to it becoming permanent.  I also have a dispute filed with Citibank, they have asked for information which I provided.  I filed on May 2, so based on what you write, I should be prepared to wait about two months.

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Pretty sad that HAL failed to communicate and are also responsible for FORCING people to take this route.  Still working on getting whole from our HAL cancelled March cruise but I am happy people are getting their money back via the dispute route.

Edited by Nymich
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