Jump to content

After refund fiasco, why would you ever consider Royal again?


Recommended Posts

40 minutes ago, jknc said:

Why does it matter where I live? 


Trust me...it doesn’t matter to them.

 

They aren’t even interested in where I live, and I live in temporarily fabulous zip code. Which, if you stick around and I get bored enough...I might expound upon sometime later. 😎

Link to post
Share on other sites
8 hours ago, jknc said:

Think about how much time you and your travel agent spent simply trying to get your money back. How many calls did you make?
 

Why would anyone do business with a company like that again? I certainly won’t. 
 

I’ll find more joy doing other things with my money.  

Currently with P&O we are at day 56 from cancellation and still being expertly fobbed off.

Link to post
Share on other sites
Posted (edited)
8 hours ago, jknc said:

Think about how much time you and your travel agent spent simply trying to get your money back. How many calls did you make?
 

Why would anyone do business with a company like that again? I certainly won’t. 
 

I’ll find more joy doing other things with my money.  

I have 4 RCCL and 1 Princess cruise booked.

 

During the worst of it when I couldn't reach by Big Box TA, I booked the cruise myself online, then transferred it to them.   I did this twice.

 

Instead of wanting things "my way", I try to adjust and find a way to get what I want within the confines of the new situation.  How'd that work out?

 

1 cruise cancelled with a full FCC for the non-refundable deposit

1 cruise booked for the same ship, etc, but in 2022

1 cruise booked online myself, and transferred, with free premium drink package, free tips, and free wifi

1 cruise booked b2b with one I already had booked, for 23 nights total

 

Got lemons?  Make lemonade.

Edited by pcur
Link to post
Share on other sites
4 hours ago, jknc said:


yes, very. 
 

they’re just as frustrated. 
 

they spent hours on my behalf earlier this week. 

If I had to deal with you I would be frustrated too. 

Link to post
Share on other sites
Posted (edited)
45 minutes ago, grapau27 said:

Currently with P&O we are at day 56 from cancellation and still being expertly fobbed off.

For RCL I rang C&A D+ who cancelled our cruise for us as it was 2 days before final payment of our June cruise and got our June cruise deposit instantly put into a FCC.

For P&O(Carnival Group)we are still waiting for a cash refund after 56 days and the stories/excuses change every call.

Edited by grapau27
Link to post
Share on other sites
9 hours ago, jknc said:

Think about how much time you and your travel agent spent simply trying to get your money back. How many calls did you make?
 

Why would anyone do business with a company like that again? I certainly won’t. 
 

I’ll find more joy doing other things with my money.  

Considering all the circumstances, RCL has addressed the issues satisfactorily in my opinion. 

Link to post
Share on other sites

It's very frustrating no doubt but that's show biz baby.

 

I now will book outside final payment because it seems like that is what all of the cool cats do on here 😉

Link to post
Share on other sites
10 hours ago, jknc said:

Think about how much time you and your travel agent spent simply trying to get your money back. How many calls did you make?
 

Why would anyone do business with a company like that again? I certainly won’t. 
 

I’ll find more joy doing other things with my money.  

Would cruise tomorrow.  Have 19 booked with Royal right now

Link to post
Share on other sites
9 minutes ago, karena1 said:

Would cruise tomorrow.  Have 19 booked with Royal right now


that’s great, karen 

Link to post
Share on other sites
2 hours ago, pcur said:

I have 4 RCCL and 1 Princess cruise booked.

 

During the worst of it when I couldn't reach by Big Box TA, I booked the cruise myself online, then transferred it to them.   I did this twice.

 

Instead of wanting things "my way", I try to adjust and find a way to get what I want within the confines of the new situation.  How'd that work out?

 

1 cruise cancelled with a full FCC for the non-refundable deposit

1 cruise booked for the same ship, etc, but in 2022

1 cruise booked online myself, and transferred, with free premium drink package, free tips, and free wifi

1 cruise booked b2b with one I already had booked, for 23 nights total

 

Got lemons?  Make lemonade.

My guess is that is not an RCI cruise. Am I right?

Link to post
Share on other sites
Posted (edited)

I guess I’m one of the lucky ones. Royal cancelled my cruise at the end  of March and I received my refund April 19th the day I was set to cruise on Harmony.

Now if I haven’t received my refund at this point I’d still be okay for a little while longer but come June I’d be getting irritated.

Edited by Midwestgal
Link to post
Share on other sites
16 minutes ago, Ocean Boy said:

The ones that they have in the evening don't need ketchup. They are really good. I love how various themes flow in and out of CC threads.😊

 

If someone mentions not getting a refund on their prepaid gratuities,  we can turn it into a tipping thread.😨

Link to post
Share on other sites
7 minutes ago, jknc said:

God bless, y’all. 
 

Gotta run. 
 

I’m late for the MAGA rally.

 

 

Don't worry, we will keep ourselves entertained on your thread.

Link to post
Share on other sites
1 hour ago, jknc said:

How, in 2020, can an international company not figure it out?

If timely refunds were a criteria for choosing a cruiseline, one didn't need this pandemic and its associated cancellations to realize RCI was not a good choice.

Link to post
Share on other sites
9 minutes ago, jknc said:


I promise you on Tuesday evening our TA called me and said Royals people advised:   
 

Just wait a few more weeks and see what is actually refunded.

 

I tried Royals social media team Wednesday and they won’t even discuss financials - see attached. 
 

It’s laughable the way some of y’all jump to defend RCI cause you don’t like my tone. 

7536897C-8C80-4B97-97F8-A3DBBA0BE1CB.jpeg

 

 

I am surprised that you don't understand how booking with a travel agent works.

 

The travel agent actually owns the reservations.

 

It has been like that forever and always.

Link to post
Share on other sites
1 minute ago, Merion_Mom said:

 

 

I am surprised that you don't understand how booking with a travel agent works.

 

The travel agent actually owns the reservations.

 

It has been like that forever and always.

Exactly (and one of the reasons I won't use a travel agent).

Link to post
Share on other sites
12 hours ago, jerseyjjs said:

Royal isn't the only cruise line delaying refunds to customers.

This is true, we still haven't received a dime from Princess.

Link to post
Share on other sites
29 minutes ago, Merion_Mom said:

 

 

I am surprised that you don't understand how booking with a travel agent works.

 

The travel agent actually owns the reservations.

 

It has been like that forever and always.


Always used an agent and never had to contact cruise directly, so I did not know that. 
 

Not the best way, IMO, to do business.

 

Thanks, Elsa!

Link to post
Share on other sites
6 hours ago, Retired LEO said:

If I had to deal with you I would be frustrated too. 


Maybe the TA says they are calling. 😉

Link to post
Share on other sites
6 hours ago, Retired LEO said:

If I had to deal with you I would be frustrated too. 


I’m not scared of covid-19, are you? 

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Forum Jump
    • Categories
      • Forum Assistance
      • Q&A with Chris Prelog, President of Windstar Cruises!
      • Register Now for Cruise Critic Live Special Event: Royal Caribbean
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...