SusieQft Posted May 10, 2020 #1 Share Posted May 10, 2020 This thread is simply and ONLY to track how long it is taking to get refunds from Regent. I will transfer the data from your posts into a spreadsheet that you can see at:https://docs.google.com/spreadsheets/d/10N3mC_RBiyaAFQnYNdDg4h1DAmwel3-C0rzTSH_XL9c/edit?usp=sharingPlease post the date your cruise was to sail and the date you requested a refund. Then please come back and post again when you receive your refund. If you already posted this information on another thread, please post it again here, because I am not going to search all the other threads to collect data. All the data will be transferred to the spreadsheet, and you will always be able to find it at the link in post #1. By posting when you cancelled your Regent cruise AND when you received the refund, maybe we can see a trend and get an idea when future refunds will be coming. Here is a fictitious sample (which I will remove from the spreadsheet after someone posts some real data): scheduled sail date 4/22/20 cancelled excursions 3/8/20 cancelled cruise 3/11/20 no refunds as of 5/9/20 (This is my own data, but it is on Crystal, not Regent, and Crystal does not charge in advance for excursions.) Portolan created a thread asking for input on when people get their refunds, but it has turned into a general discussion thread. Repeated requests to keep it to a means to simply track CC members' experience with refunds have been to no avail. Please do not repeat that experience here. Specific suggestions on how to improve this thread are welcome, but otherwise please post your comments and stories on another thread or create a new one unless you are just offering data to put in the spreadsheet. I would like to give a big thank you to UUNetBill for providing the example of how to do this, and for his excellent thread with cabin reviews! Also, thank you to JPH814 on the Seabourn forum and to bissel for pointing out his thread. 6 Link to post Share on other sites
MadMarine Posted May 10, 2020 #2 Share Posted May 10, 2020 Thanks, SuzieQft, MadMarine scheduled sail date 4/27/20cancelled excursions 3/30/20cancelled cruise 3/30/20no refunds as of 5/9/20 2 Link to post Share on other sites
GOARMY Posted May 10, 2020 #3 Share Posted May 10, 2020 Here goes: Scheduled sail date (Splendor, San Diego-Miami) 03/14/2020 Regent canceled cruise 03/13/2020 Request for Refund submitted via TA on 03/17/2020 No refund as of 05/09/2020 GOARMY! 2 Link to post Share on other sites
SusieQft Posted May 10, 2020 Author #4 Share Posted May 10, 2020 Thank you, MadMarine and GOARMY. I put in your info. Just to clarify, I will only enter the excursion date separately if that refund was requested on a separate date. The category is mainly for those who are taking a FCC, but expecting a cash/credit card refund of taxes and/or excursions. My example may have been a bit misleading. Link to post Share on other sites
SkystheLimit Posted May 10, 2020 #5 Share Posted May 10, 2020 Posted this on the Other Roll Call. Use Information as Needed. Scheduled Sail Date Explorer July 17, 2020 Cruise- We Cancelled 3/17/20. Contacted TA to Cancel-One Day Prior to 50% Penalty Date 3/24/20 Received Confirmation from TA and Regent of Cancellation. Deposit Forfeited as Expected 4/22/20 Contacted TA who Called Regent. Told to Expect up to 60 days for refund. 5/6/20. TA Called Regent for Update. Told Refund was Processed Yesterday. 5/7/20. Refund Appeared on AMEX Account. AMEX Wire Transfer Arranged for Transfer to Our Bank. 42 Days from CXL Confirmation to Refund. 49 Days from Initial TA Contact with Regent 1 Link to post Share on other sites
sanne Posted May 10, 2020 #6 Share Posted May 10, 2020 30 March ......cancelled cruise for Jan 2021 via my TA 31 March........received cancellation notification from TA 1 May..............deposit refunded from Regent to CC minus $200 cancellation fees 32 days from cancellation to refund. 1 Link to post Share on other sites
piscean Posted May 10, 2020 #7 Share Posted May 10, 2020 Scheduled date 16/04/20 Voyager Cancelled 14/03/20 Request for refund by TA 18/03/20 No refund by 10/05/20 Scheduled date 16/03/20 Voyager Cancelled by Regent 20/02/20 Refund processed by Regent 02/03/20 1 Link to post Share on other sites
sanne Posted May 10, 2020 #8 Share Posted May 10, 2020 30 March ....cancelled cruise Nov 2021 via my TA 31 March ....received cancellation notice from my TA 10 May .......no refund for deposit yet 1 Link to post Share on other sites
SusieQft Posted May 10, 2020 Author #9 Share Posted May 10, 2020 44 minutes ago, piscean said: Scheduled date 16/03/20 Voyager Cancelled by Regent 20/02/20 Refund processed by Regent 02/03/20 Piscean, thank you for participating. Do you mean that Regent sent you the money in 11 days on March 2, or that on that date they agreed to eventually send you the money? If it is only the date they confirmed your request, it is nice to know but I am not including it in the database. Also, I hope you won't mind if I transpose your dates into the US format. That is how the spreadsheet displays them. Link to post Share on other sites
piscean Posted May 10, 2020 #10 Share Posted May 10, 2020 Hello SusieQft Yes Regent refunded our first cruise to our credit card on March 2nd. fine to change our format.... 1 Link to post Share on other sites
Benita Posted May 10, 2020 #11 Share Posted May 10, 2020 Sail date 11/21/21 cancelled date 4/06/20 no refund of deposit as of 5/09/20 1 Link to post Share on other sites
liptastic Posted May 10, 2020 #12 Share Posted May 10, 2020 Sail date Splendour 16/04/20 Cancelled by TA. 31/03/20 No refund as yet. 10/04/20 Jean. 1 Link to post Share on other sites
forgap Posted May 10, 2020 #13 Share Posted May 10, 2020 Sail date: 5/11/20 regent cancellation: 4/10/20 request for refund via TA: 4/15/20 confirmation of refund request from regent: 4/15/20 no refund as of 5/10/20 1 Link to post Share on other sites
SandJCruiser Posted May 10, 2020 #14 Share Posted May 10, 2020 Sail date Voyager 6/14/20 Cancelled by Regent 4/24 Refund request form completed, sent, and acknowledged 4/24 No refund as of 5/10 1 Link to post Share on other sites
orvil Posted May 10, 2020 #15 Share Posted May 10, 2020 Sail date Voyager 6/14/20 Deposit 9/14/2019 Final payment 2/14/2020 Cancelled by Regent 4/24/2020 Refund request form completed, sent and acknowledged 4/24/2020 Submitted credit card dispute 4/27/2020 Credit card refund in account 5/4/2020 Keeping money in credit card account while awaiting final disposition by credit card company.... 1 Link to post Share on other sites
pappy1022 Posted May 10, 2020 #16 Share Posted May 10, 2020 Sail Date Explorer 09/09/2020 Cancel Date: 03/23/2020 No refund as of 5/10/2020 1 Link to post Share on other sites
ddsun1 Posted May 10, 2020 #17 Share Posted May 10, 2020 Scheduled sail date - 04/01/2020 - Splendor, Miami - NYC Regent cancelled cruise and excursions - 03/13/2020 Request for refund submitted via TA - 03/16/2020 No refund of 05/10/2020 Thank you for this, Susie! 1 Link to post Share on other sites
mom0f3 Posted May 10, 2020 #18 Share Posted May 10, 2020 Sail Date. Explorer 4/20/21 refund of deposit requested via my TA: 3/31/20 No refund as of May 10 1 Link to post Share on other sites
Flgreg Posted May 10, 2020 #19 Share Posted May 10, 2020 Sail date 11-6-20 Cancelled excursions 5-6-20 Cancelled cruise 5-6-20 No refund as of today (No expectation to receive quickly) 1 Link to post Share on other sites
Flgreg Posted May 10, 2020 #20 Share Posted May 10, 2020 (edited) Refund request was for deposit and excursions only. Final payment not due until June. Edited May 10, 2020 by Flgreg 1 Link to post Share on other sites
Baden Posted May 10, 2020 #21 Share Posted May 10, 2020 Sail Date April 16,2020 Voyager Cancellation March 31,2020 No Refund as of May 10,2020 1 Link to post Share on other sites
Wendy The Wanderer Posted May 10, 2020 #22 Share Posted May 10, 2020 Deposit only Sail date: Jan.4/2021, Mariner World Cruise Cancellation: April 24th, 2020 No refund to date 1 Link to post Share on other sites
Damaris1900 Posted May 10, 2020 #23 Share Posted May 10, 2020 (edited) Sail date: 4/30/20 Splendor (Barcelona to Venice) Cancellation date: 3/31/20 No refund as of 5/10/20 Thank you SusieQft for taking this on! Edited May 10, 2020 by Damaris1900 1 Link to post Share on other sites
BBWC Posted May 10, 2020 #24 Share Posted May 10, 2020 Sail date Navigator: 4/7/20 Cancelled by Regent: 3/13/20 Refund request by TA: 3/16/20 No refund by 5/10/20 Sail date Navigator: 4/25/20 Cancelled by Regent: 3/30/20 Refund request by TA: 4/1/20 No refund by 5/10/20 Sail date Navigator: 5/22/20 Cancelled by Regent: 4/24/20 Refund request by TA: 4/27/20 No refund by 5/10/20 1 Link to post Share on other sites
Will Work for Tiramisu Posted May 10, 2020 #25 Share Posted May 10, 2020 Sail date: 4/16/20 - Splendor, NYC - Barcelona **sniff** Cancelled by RSSC: 3/30/20 Talked with RSSC agent, prior to and immediately after they cancelled, asked for refund, not FCC. (I didn't fill out form.) Checked back by email 5/8/20 - agent sez still in the works, "could be any day, but probably another 30". Remain on tenterhooks. 1 Link to post Share on other sites
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