rwadam Posted May 13, 2021 #1701 Share Posted May 13, 2021 On 5/9/2021 at 2:13 AM, Texas Tillie said: I had "faith" (totally misplaced!) and didn't lodge a complaint with my credit card until it was too late. At this point I will wait to hear what the Caribbean cruises are like, what the 2022 schedule will actually look like and then will determine if I've "forgiven" Crystal!! Patty Congratulations! We were similarly situated and mine came through almost 1 year later. Good luck in deciding. 1 Link to comment Share on other sites More sharing options...
Coral Posted May 14, 2021 #1702 Share Posted May 14, 2021 On 5/8/2021 at 7:10 PM, Texas Tillie said: To all who may be concerned, my refund for the Lisbon to London cruise has been posted to my credit card!!! I have been b!+#&!@g enough lately that it is only fair that I acknowledge the refund - finally - a year and a week after the cruise was cancelled!! 😲😏🤩 Patty Congrats! 1 Link to comment Share on other sites More sharing options...
firstcruise91 Posted May 14, 2021 #1703 Share Posted May 14, 2021 SusieQft: Like marriage vows "for better or worse", DH & I have decided to cancel our request for refund on a Crystal-cancelled cruise and apply it to a Trans-Atlantic 2023. Are we taking a chance? Yes, but as Keith would say . . . ."Time will tell." BTW: see line 114 on refunds Mary 1 1 Link to comment Share on other sites More sharing options...
Lizard930 Posted May 18, 2021 #1704 Share Posted May 18, 2021 wasn't sure where to post update to my entry on spreadsheet... Lizard930 #88 on spreadsheet...received refund May 15...only took a year and some days! Jill 1 Link to comment Share on other sites More sharing options...
docmark Posted May 18, 2021 #1705 Share Posted May 18, 2021 We have 2 refunds coming, first one canceled last MAY, so after a year, still waiting, Crystal saying it is "pending" Link to comment Share on other sites More sharing options...
JusttheTwoofUs Posted May 19, 2021 #1706 Share Posted May 19, 2021 I am on line 86 in the spreadsheet. The final refund (original deposit/insurance payment) posted to my credit card today. Have now received all moneys back, just 1 year 3 weeks after cancellation of cruise. Phyllis 1 1 Link to comment Share on other sites More sharing options...
nancygp Posted May 19, 2021 #1707 Share Posted May 19, 2021 4 minutes ago, JusttheTwoofUs said: I am on line 86 in the spreadsheet. The final refund (original deposit/insurance payment) posted to my credit card today. Have now received all moneys back, just 1 year 3 weeks after cancellation of cruise. Phyllis CONGRATS!!!! Nancy 1 Link to comment Share on other sites More sharing options...
RJ2002 Posted May 27, 2021 #1708 Share Posted May 27, 2021 Another addition to the deposit list, sorry to say... Scheduled sail date: August 1, 2021 (cancelled by Crystal April 1, 2021) Refund requested: April 2, 2021 1 Link to comment Share on other sites More sharing options...
RJ2002 Posted May 27, 2021 #1709 Share Posted May 27, 2021 1 hour ago, RJ2002 said: Another addition to the deposit list, sorry to say... Scheduled sail date: August 1, 2021 (cancelled by Crystal April 1, 2021) Refund requested: April 2, 2021 Just add... this was just a deposit (although a substantial one), made back in October 2019. Called Chase about a possible dispute, but it was too old. 1 Link to comment Share on other sites More sharing options...
RachelG Posted May 30, 2021 #1710 Share Posted May 30, 2021 Still waiting here as well for refund of deposits on 2 Crystal cruises, which they cancelled. I was able to get the credit for the final payment credited by Chase, but the deposits were too old. We cruise a lot, and spend a lot on cruising. Crystal has only hurt themselves by delaying the refund for so long as I am never going to give them money again. Will stick with Regent, Oceania and Silversea, all who gave refunds in a timely manner. 3 Link to comment Share on other sites More sharing options...
docmark Posted June 1, 2021 #1711 Share Posted June 1, 2021 Received (today) Credit back to credit card of approximately $7000 , refund from Cruise cancelled few days over ONE YEAR ago Happy about that , now waiting for credit of around $8000 on cruise cancelled over 6 months ago 1 1 Link to comment Share on other sites More sharing options...
Texas Tillie Posted June 1, 2021 #1712 Share Posted June 1, 2021 40 minutes ago, docmark said: Received (today) Credit back to credit card of approximately $7000 , refund from Cruise cancelled few days over ONE YEAR ago Happy about that , now waiting for credit of around $8000 on cruise cancelled over 6 months ago The one year time frame seems to be the most common refund period recently from Crystal. So, I'd say you probably have a time to go for your second refund. 😵😲😏 Patty 1 Link to comment Share on other sites More sharing options...
docmark Posted June 1, 2021 #1713 Share Posted June 1, 2021 14 minutes ago, Texas Tillie said: The one year time frame seems to be the most common refund period recently from Crystal. So, I'd say you probably have a time to go for your second refund. 😵😲😏 Patty Thanks Patty, unfortunately have to agree with you !! 1 Link to comment Share on other sites More sharing options...
lenoirm Posted June 1, 2021 #1714 Share Posted June 1, 2021 Finally received my deposit back (made 01/2019) from my first cruise on Crystal. 10/2020 cruise was canceled 06/2020. It took one full year to receive refund, even after multiple calls from our travel agent and repeated promises from Crystal. We will look at other luxury cruises companies for our next cruise. Micheline 2 1 Link to comment Share on other sites More sharing options...
allinthesameboat Posted June 4, 2021 #1715 Share Posted June 4, 2021 On 3/30/2021 at 5:08 PM, allinthesameboat said: My TA spoke to Crystal rep about a week ago and was informed that our refund for our Crystal Business class Air has morphed into what they call a CREDIT which can be used for a future cruise (for the air or just the cruise fare). So we have given up on getting a refund which is ok since we plan to cruise with Crystal again preferring ships with under 1000 passengers who offer very good service on board. So, for those of you still waiting for a refund-do not hold your breath. Link to comment Share on other sites More sharing options...
allinthesameboat Posted June 4, 2021 #1716 Share Posted June 4, 2021 Finally received full refund for Crystal air a little over a year from the date Crystal canceled our cruise. According to my TA Crystal is trying to go through the queue in order of cancellations and expect to post refunds about 1 year after cancel date. So those of you who are still waiting-hang in. Link to comment Share on other sites More sharing options...
allinthesameboat Posted June 4, 2021 #1717 Share Posted June 4, 2021 On 6/1/2021 at 4:27 PM, lenoirm said: Finally received my deposit back (made 01/2019) from my first cruise on Crystal. 10/2020 cruise was canceled 06/2020. It took one full year to receive refund, even after multiple calls from our travel agent and repeated promises from Crystal. We will look at other luxury cruises companies for our next cruise. Micheline Don't give up on Crystal They are still the best in the luxury category. Windstar & Cunard are great, too. Crystal has superior customer service & they are making some attractive offers for repeat customers who book in the future. They will require passengers to be fully vaccinated and will probably expect the same for crew. Link to comment Share on other sites More sharing options...
Sdancer Posted June 5, 2021 #1718 Share Posted June 5, 2021 (edited) 20 hours ago, allinthesameboat said: Don't give up on Crystal They are still the best in the luxury category. Windstar & Cunard are great, too. Crystal has superior customer service & they are making some attractive offers for repeat customers who book in the future. They will require passengers to be fully vaccinated and will probably expect the same for crew. I am not going to book with Crystal ever again. I am putting a lot of time and effort to recover my deposits. I filed disputes with our credit card company which contacted Crystal weeks ago - no response from Crystal so far. There is a saying - "customers vote with their feet." If Crystal does not have any integrity nor the slightest respect for their customers, it is not the business I chose to support no matter their "luxury" status. Edited June 5, 2021 by Sdancer 2 Link to comment Share on other sites More sharing options...
RachelG Posted June 5, 2021 #1719 Share Posted June 5, 2021 20 minutes ago, Sdancer said: I am not going to book with Crystal ever again. I am putting a lot of time and effort to recover my deposits. I filed disputes with our credit card company which contacted Crystal weeks ago - no response from Crystal so far. There is a saying - "customers vote with their feet." If Crystal does not have any integrity nor the slightest respect for their customers, it is not the business I chose to support no matter their "luxury" status. Totally agree. I had no trouble getting refunds from Regent, Oceania, and Silversea. Will never book with Crystal again. They are losing a lot of money by alienating potentially high spending customers. They are taking new bookings,so they need to refund the ones that they cancelled. And do it immediately. 3 Link to comment Share on other sites More sharing options...
Psoque Posted June 6, 2021 #1720 Share Posted June 6, 2021 I received the final installment of my refunds for the September 2020 cruise today (June 5, 2021), a little over 11 months after Crystal cancelled the cruise, and also a little over 11 months after we requested the refund. 1 Link to comment Share on other sites More sharing options...
swn4 Posted June 7, 2021 #1721 Share Posted June 7, 2021 On 10/22/2020 at 1:09 PM, swn4 said: scheduled sail date 11/8/20 Crystal cancelled 7/30/20, requested 100% refund on 8/5/20 no refund as of 10/22/20 Refunded in full by Crystal on 6/1/21. Yay! 1 1 Link to comment Share on other sites More sharing options...
happy cruising Posted June 7, 2021 #1722 Share Posted June 7, 2021 Scheduled sail date 12/7/20 - crystal cancelled 7/31/20 - refund received 6/1/21 —so 10 months to receive full refund. 1 Link to comment Share on other sites More sharing options...
kitty9 Posted June 7, 2021 #1723 Share Posted June 7, 2021 Received our refunds on May 22, 2021 for our Baltic cruise that would be leaving in a week. We cancelled in November of last year. 1 Link to comment Share on other sites More sharing options...
docmark Posted June 7, 2021 #1724 Share Posted June 7, 2021 Today received refund for the January 2021 cruise, cancelled 7-8 months ago. Looks like Crystal is solvent again !! 1 Link to comment Share on other sites More sharing options...
Sdancer Posted June 9, 2021 #1725 Share Posted June 9, 2021 On 6/7/2021 at 10:43 AM, docmark said: Today received refund for the January 2021 cruise, cancelled 7-8 months ago. Looks like Crystal is solvent again !! It does not look like Crystal is completely solvent. Crystal claims that they refunded to my credit card over 3 weeks ago but I did not get it, still. My bank confirmed that the credit is not in a pending mode either. The only conclusion might be that Crystal's merchant bank does not have money (or enough money) in Crystal account to pay out. Link to comment Share on other sites More sharing options...
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