Jump to content

UK customer relations - great service


Recommended Posts

So we have a cruise booked with a us agent which may need cancelling and we will receive a fcc deposit back

 

I asked my UK ta to contact celebrity about using it against a 21 cruise we had explored. We were getting nowhere having been informed it could not be used in the UK

 

Contacted celebrity customer relations who stepped in and within a day I received a phone call and email confirming I could use it and the lady even added a note to the booking we had explored meaning if we do cancel it should be painless moving forward.

 

 

 

Sent from my iPad using Forums

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Forum Jump
    • Categories
      • Forum Assistance
      • Q&A with the Quark Expeditions Team: New Ship Ultramarine
      • Register Now for Cruise Critic Live Special Event: Explore the Remote World with Hurtigruten!
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...