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Unexpected Refund Cheque Received from P&O


Javert1969
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With all the talk of having difficulty getting refunds, it is quite funny that we seem to be in the opposite situation!

 

We were booked on 2 cruises this year which were both cancelled by P&O.  We discussed it with our cruise agent and in the end we decided to take 125% and transfer it all onto a single cruise at Easter 2021 for the family.

 

This all seemed to be sorted several weeks ago.

 

However today out of the blue we received a cheque in the post from P&O with no explanation other than a code CR2LML.

 

We're waiting to speak to our cruise agent to try to figure out what's going on.  The cheque appears to be for around the full amount of one of the cruises we had originally booked, but we never actually requested a refund!

 

So it seems like if you want a refund you have trouble to get it, but if you don't want one you get one anyway 🙂

 

Anyway hopefully there is some explanation once we get with the cruise agent.

 

 

 

 

 

 

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37 minutes ago, Javert1969 said:

 

With all the talk of having difficulty getting refunds, it is quite funny that we seem to be in the opposite situation!

 

We were booked on 2 cruises this year which were both cancelled by P&O.  We discussed it with our cruise agent and in the end we decided to take 125% and transfer it all onto a single cruise at Easter 2021 for the family.

 

This all seemed to be sorted several weeks ago.

 

However today out of the blue we received a cheque in the post from P&O with no explanation other than a code CR2LML.

 

We're waiting to speak to our cruise agent to try to figure out what's going on.  The cheque appears to be for around the full amount of one of the cruises we had originally booked, but we never actually requested a refund!

 

So it seems like if you want a refund you have trouble to get it, but if you don't want one you get one anyway 🙂

 

Anyway hopefully there is some explanation once we get with the cruise agent.

 

 

 

 

 

 

You couldn't make it up, could you!

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If I  have to guess, I suspect it will be something to do with the mix of passengers and the way the original trips were booked.  One of the cruises was just us as a couple, the other was a family cruise with our two kids but was actually booked as two separate cruises as we wanted 2 cabins and in order to get two freebies or something like that.  It was a bit complicated trying to figure out how to put all the credits against the new one, and actually it looked like we were going to end up having to pay some money out later for the kids cruise, but we would still end up with some money (about the same amount!) still on credit but in different names.

 

I think the bottom line is that you can only put the credits against the named passenger who was taking the original cruise or something along those lines.

 

Anyway, now we received a cheque so the mystery deepens.

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