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Called first thing this morning (my Monday morning ritual) and lo and behold there are agents who, although working from home, are authorized to make WP transactions. I was able to have my 30,000 points from a cancelled reservation returned and to do a room upgrade with a separate card. So yeh!

 

The system has changed a little bit I that the upgrades are done by giving you a qualifying cabin, rather than picking any available cabin as I’ve done in the past. We went through four cabin offers before I found a good one, so I am a happy camper today.

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Yes, Howard, that is what I did with one card (I have three), the other card had enough points for an upgrade so I bought the upgrade with that one.


76 past cruises
Upcoming:
CCL Dream 8/22/2020. Western Caribbean
NCL Breakaway 1/10/2021 Western Caribbean
CCL Dream 5/16/2021 Western Caribbean
NCL Star 6/27/2021 - Scotland, Norway & Iceland

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On 6/15/2020 at 9:27 AM, MagnoliaBlossom said:

 

Called first thing this morning (my Monday morning ritual) and lo and behold there are agents who, although working from home, are authorized to make WP transactions. I was able to have my 30,000 points from a cancelled reservation returned and to do a room upgrade with a separate card. So yeh!

 

The system has changed a little bit I that the upgrades are done by giving you a qualifying cabin, rather than picking any available cabin as I’ve done in the past. We went through four cabin offers before I found a good one, so I am a happy camper today.

 

They were back over a week ago. 

I did not like the qualifying cabin thing but, free inside to Balcony so who cares. Plus I got my cancelled cruise points back.

 

Steve

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Glad to hear you had a successful exchange. I called lastMonday and was told they would be back on line on Monday the 15th. Didn’t bother checking further as I was off to camp with the grands and we don’t use electronic devices at camp unless it’s an emergency (what a peaceful week it was!)

I found that as I rejected cabins there was another cabin, which was slightly better. I did originally give him my two favorite cabins, neither of which was available, but they did come up with one a few doors down and that met our criteria.

Hope others are having success in getting points returned and other redemptions processed.

Enjoy!


76 past cruises
Upcoming:
CCL Dream 8/22/2020. Western Caribbean
NCL Breakaway 1/10/2021 Western Caribbean
CCL Dream 5/16/2021 Western Caribbean
NCL Star 6/27/2021 - Scotland, Norway & Iceland

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Share on other sites

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