Windsurfboy Posted June 19, 2020 #1 Share Posted June 19, 2020 I know this should go on the Southampton forum but no one reads that and P&O is biggest cruise line out of Southampton. I have recieved my P&O refund after 50 days. But still waiting for the refund from hotel, Carey's Manor, offered me a 100% voucher, then a 120% voucher, but went deaf when I insisted on a refund . Going CC route next week What is experience with other pre cruise Southampton hotels 1 Link to post Share on other sites
Harry Peterson Posted June 19, 2020 #2 Share Posted June 19, 2020 Good place to put this, and a useful thread for people to find out just how good, or bad, hotels are at looking after customers. I cancelled a couple of Holiday Inn reservations, along with Parking4cruises, no problems at all, for what it’s worth. Link to post Share on other sites
wowzz Posted June 19, 2020 #3 Share Posted June 19, 2020 Premier Inn credited my credit card within 3 days. Link to post Share on other sites
P&O SUE Posted June 19, 2020 #4 Share Posted June 19, 2020 I was booked to stay at the Premier Inn West Quay and I always choose the Premier Inn version of “select” where I pay a bit more but I can cancel any time up until 1pm on day of visit! Also you don’t pay til you arrive, so an easy painless thing to sort out. just go into the app and click on cancel. Link to post Share on other sites
tring Posted June 19, 2020 #5 Share Posted June 19, 2020 (edited) We had a voucher for our non refundable travelodge booking as before lock down. If they could still have let you stay at the time you would not be entitled to a refund if booked on a non refundable rate and chose not to go yourself. Edited June 19, 2020 by tring Link to post Share on other sites
Happy afloat Posted June 19, 2020 #6 Share Posted June 19, 2020 We were booked for the Holiday Inn express by the cricket ground on a nonrefundable deal and we're given the option of changing the date of our stay and paying any difference or cancelling. Chose to cancel and we're refunded in full 15 days later. Excellent service. Link to post Share on other sites
Palaceman Posted June 19, 2020 #7 Share Posted June 19, 2020 1 hour ago, P&O SUE said: I was booked to stay at the Premier Inn West Quay and I always choose the Premier Inn version of “select” where I pay a bit more but I can cancel any time up until 1pm on day of visit! Also you don’t pay til you arrive, so an easy painless thing to sort out. just go into the app and click on cancel. Premier refunded our booking even though it was a fixed non-refundable booking 2 Link to post Share on other sites
Windsurfboy Posted June 19, 2020 Author #8 Share Posted June 19, 2020 I waited till they cancelled on me Link to post Share on other sites
terrierjohn Posted June 19, 2020 #9 Share Posted June 19, 2020 1 hour ago, Palaceman said: Premier refunded our booking even though it was a fixed non-refundable booking Me too. Link to post Share on other sites
john watson Posted June 19, 2020 #10 Share Posted June 19, 2020 I tried to cancel my Holiday Inn Herbert Walker Avenue but was on non-cancellable. The lady advised me that because I had another cruise booked I can transfer my booking to a night before the new sail date. However because it is over twelve months ahead of now it is not possible to book. She advised phoning to transfer within 12 months prior to the new date but before the old date was due to occur. So I have a specific time frame to phone within to facilitate this. Regards John Link to post Share on other sites
majortom10 Posted June 19, 2020 #11 Share Posted June 19, 2020 Phoned Holiday Inn Express to cancel my pre cruise stay at their Southampton West hotel on 6th April and even though I had booked a non refundable rate was told I would receive a refund within 14 days issued by Head Office. Nothing happened contacted Holiday Inn Express by PM on their Facebook page and was told the refund would now be issued by the hotel when it reopened. Currently the hotel is still closed and received no refund after 74 days and being realistic dont think even when the hotel reopens dont expect a refund. Link to post Share on other sites
Manx buoy Posted June 19, 2020 #12 Share Posted June 19, 2020 Prem Inn West Quay refunded non refundable booking in about 3hours from requesting it maybe P&O should enquire what software they use for their booking system🤔 1 Link to post Share on other sites
Thejuggler Posted June 19, 2020 #13 Share Posted June 19, 2020 Everyone who appears to see it as a good gesture having a refund on a 'non redundable' bookings it isn't. The non refundable clause only applies if the customer cancels. If a hotel cannot provide the service you have booked and paid for you are entitled to a full refund immediately. 2 Link to post Share on other sites
Manx buoy Posted June 19, 2020 #14 Share Posted June 19, 2020 10 minutes ago, Thejuggler said: Everyone who appears to see it as a good gesture having a refund on a 'non redundable' bookings it isn't. The non refundable clause only applies if the customer cancels. If a hotel cannot provide the service you have booked and paid for you are entitled to a full refund immediately. The point I’m making is some companies who over their whole setup with a lot more bookings than P&O can manage to refund you almost immediately not all this 60/90/god knows how many days to refund excuses Link to post Share on other sites
wowzz Posted June 19, 2020 #15 Share Posted June 19, 2020 57 minutes ago, Manx buoy said: The point I’m making is some companies who over their whole setup with a lot more bookings than P&O can manage to refund you almost immediately not all this 60/90/god knows how many days to refund excuses Exactly - take a bow Premier Inn and Travel Lodge. Strange that the more "value for money" chains are being the most helpful in the current environment. 1 Link to post Share on other sites
terrierjohn Posted June 19, 2020 #16 Share Posted June 19, 2020 1 hour ago, Thejuggler said: Everyone who appears to see it as a good gesture having a refund on a 'non redundable' bookings it isn't. The non refundable clause only applies if the customer cancels. If a hotel cannot provide the service you have booked and paid for you are entitled to a full refund immediately. My hotel was still open when my April cruise should have happened, but they still refunded my non refundable booking. 1 Link to post Share on other sites
P&O SUE Posted June 19, 2020 #17 Share Posted June 19, 2020 4 hours ago, Palaceman said: Premier refunded our booking even though it was a fixed non-refundable booking Yeah I was a bit gutted to hear everyone got their money back while I pay ‘full whack’ 😁 Only joking! Link to post Share on other sites
Windsurfboy Posted June 20, 2020 Author #18 Share Posted June 20, 2020 11 hours ago, Thejuggler said: Everyone who appears to see it as a good gesture having a refund on a 'non redundable' bookings it isn't. The non refundable clause only applies if the customer cancels. If a hotel cannot provide the service you have booked and paid for you are entitled to a full refund immediately. Exactly right Juggler, which is why I waited till they cancelled on me. Still no response. Hence I feel Credit Card route is all thats left. It's a pity about Carey's Manor, lovely hotel and with 21 days parking included good value for a longer cruise. They just haven't understood law or don't want to. Link to post Share on other sites
Harry Peterson Posted June 20, 2020 #19 Share Posted June 20, 2020 6 minutes ago, Windsurfboy said: Exactly right Juggler, which is why I waited till they cancelled on me. Still no response. Hence I feel Credit Card route is all thats left. It's a pity about Carey's Manor, lovely hotel and with 21 days parking included good value for a longer cruise. They just haven't understood law or don't want to. Ironically, I see they’re now advertising a new refund policy aimed at reassuring potential customers! I wonder if a few of us contacting them to let them know their little secret’s out might encourage them to pay up? 😉 Link to post Share on other sites
lindylooellalouise Posted June 20, 2020 #20 Share Posted June 20, 2020 Premier inn refunded our deposits within a couple of days and they were supposed to be non refundable thank you premier inn for excellent service will definitely be booking again when we can resume cruising Link to post Share on other sites
Windsurfboy Posted June 23, 2020 Author #21 Share Posted June 23, 2020 Carey's Manor refunded my money today, in the end much faster than P&O 50 days and Cunard 80 days. But its the communications black hole that makes you wonder if you'll ever get it. Link to post Share on other sites
Harry Peterson Posted June 23, 2020 #22 Share Posted June 23, 2020 On 6/20/2020 at 9:36 AM, Harry Peterson said: Ironically, I see they’re now advertising a new refund policy aimed at reassuring potential customers! I wonder if a few of us contacting them to let them know their little secret’s out might encourage them to pay up? 😉 4 hours ago, Windsurfboy said: Carey's Manor refunded my money today, in the end much faster than P&O 50 days and Cunard 80 days. But its the communications black hole that makes you wonder if you'll ever get it. Good Morning Mr P, Thank you for you email and for brining this matter to our attention. We have updated our cancelation policy to offer more flexibility to guests at this time and you can find out more about it here: https://www.careysmanor.com/Coronavirus_Information.html As the new policy now includes the option to have your deposit refunded, I do hope you will consider us for a future stay on this basis. I wonder if you could be so kind as to share the website you were browsing so that we could make any necessary updates? Kind regards, Gemma Link to post Share on other sites
Fatchemist Posted June 25, 2020 #23 Share Posted June 25, 2020 On 6/19/2020 at 8:45 PM, john watson said: I tried to cancel my Holiday Inn Herbert Walker Avenue but was on non-cancellable. The lady advised me that because I had another cruise booked I can transfer my booking to a night before the new sail date. However because it is over twelve months ahead of now it is not possible to book. She advised phoning to transfer within 12 months prior to the new date but before the old date was due to occur. So I have a specific time frame to phone within to facilitate this. Regards John I also had a non-cancellable booking at the same hotel for April 11th. Once my cruise was confirmed as cancelled, I assumed the money was lost, but contacted them on line to confirm I would be a no-show. However, the hotel called me a couple of days later to say they were closing to all but essential worker bookings and said I would be refunded. Money was back in my account shortly after. I'm guessing there was a policy change at some point. Link to post Share on other sites
Windsurfboy Posted June 25, 2020 Author #24 Share Posted June 25, 2020 If the hotel is closed you are entitled to a refund. So if your booking was for before July 4th you are fine. If after July 4th, then a refund is a good will gestur4 Link to post Share on other sites
mickrory Posted June 26, 2020 #25 Share Posted June 26, 2020 I booked my hotel via booking.com, still waiting for a refund and their customer services keep fobbing me of saying a senior manager is looking at it. I've raised an S75 through Nationwide but that's going to take another couple of months. What these companies need to understand is customers have long memories and booking.com have now lost our custom. In future I'm booking direct with the hotel on refundable rates. Link to post Share on other sites
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