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brenderlou

Cancelled August cruise. What now?

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This is what I received from RCCL today:

 

 

Royal Caribbean
 
ABOUT YOUR UPCOMING TRAVELS
 

 

 

 

Dear Guest,

 

 

We hope this email finds you healthy and safe and that with each passing day, we are closer to getting back to a more regular day-to-day.  While this is like nothing any of us have ever experienced, we continue to evaluate how it impacts our upcoming sailings and our return to service.

After consulting with our partners at Cruise Lines International Association and in conjunction with the CDC, we’ve now extended our global suspension through September 15th, 2020 and plan to set sail on September 16th, 2020 for most of our fleet. Unfortunately this means, your sailing will be cancelled.

While we all wish we were cruising, we do have some options for you, including an option that has been very well received by our guests, as it provides a little something extra to use once we all start cruising again! Here are your options:

1. 125% Future Cruise Credit: We’re providing you with a125% Future Cruise Credit to re-book a new cruise by December 31, 2021 for sailings departing on or before April 30th, 2022.

  • This amount will be based on your total cruise fare paid. And, we’re giving you a little extra, knowing that this is such a unique circumstance. 
  • We will automatically issue you your Future Cruise Credit by July 31st, 2020 via email. So, there’s nothing for you to do! 
  • Taxes & fees and any RoyalUp upgrades will be automatically refunded. Current refund processing is around 45 days. We are working as quickly as possible and we appreciate your patience.
  • Please note:
    • If you opted into the Cruise with Confidence 100% Future Cruise Credit, this offer does not apply.  
    • And, if you previously used a Future Cruise Certificate, you’ll receive a new Future Cruise Certificate. This will be for 125% of any new monies paid on this sailing, plus the reactivated value of your original certificate at 100% of its value, with an expiration date of December 31, 2021 and a sail by date of April 30, 2022.
    • If you were already impacted by a sailing that was previously cancelled due to a global suspension and paid additional monies on a new booking within this extended suspension period, you are still able to opt in to refund one or both cancelled bookings via the process below.

2. Lift and Shift: If you prefer to move your existing booking to a 2021 sailing - we’re happy to move you! We’ll price protect the original pricing and/or promotion on the same itinerary, length, product, and stateroom category as your original sailing within 4 weeks (before or after) of the original sail date in 2021. For example, if you are moving from a July 30, 2020 sailing, you must move to a sailing that is the same itinerary, length, and stateroom category, and the sail date should be between June 30, 2021 - August 30, 2021.

  • Please contact your Travel Advisor or call us by July 10th to move to a new sailing. If we don’t hear from you, we will automatically issue you a Future Cruise Credit.

3. 100% Refund: Or, if you prefer a full refund, which is a lower value than the future cruise credit offer above, we’re happy to process this for you. Given how fluid this situation is, and the opportunity to use the extra credit being offered, you have until December 31, 2020 - to request a refund and deactivate your certificate. 

  • Please contact us to start the refund process, forfeiting the higher value of your 125% Future Cruise Credit. 
    • To avoid waiting on the phone to cancel, click here and we will get the refund process started for you. Note: Please know, once we receive your refund request, we unfortunately won’t be able to accept an FCC request if you change your mind.
  • We’ll then deactivate your Future Cruise Credit and process your refund to your original form(s) of payment, which will include any non-refundable deposits. 
  • You can expect to receive your refund 45 days after you submit your refund request. 
  • Please note: If you used a Cruise with Confidence certificate on this sailing, and you request a refund instead, we’ll refund any NEW funds paid above the certificate amount, and we’ll reinstate your original Cruise with Confidence certificate.

And, a special option for those that also purchased Cruise Planner Items… 

  • You can opt-in to receive an Onboard Credit in the value of 125% of the total Cruise Planner purchases on your reservation. 
    • Click here by July 10th, 2020 to request your higher value credit and we’ll email you your credit by July 31st, 2020.
  • If we don’t hear from you on or before July 10th, 2020, your Cruise Planner purchases will be automatically refunded. You’ll receive your refund within 45 days of your booking’s cancellation. We are working as quickly as possible and we appreciate your patience during these unprecedented times.
  • Also, if you opt for a cruise fare refund or for Lift and Shift, you are not be eligible for this Cruise Planner Onboard Credit offer.
  • Questions about how the Cruise Planner credit? Click here for more details.

Guests with air or hotel booked…  

  • Refundable air or hotel accommodations purchased through Royal Caribbean will be automatically refunded to you within 45 days after we process the cancellation.
  • If you booked non-refundable air through Royal Caribbean or booked on your own, please contact the service provider directly for your options with them.

If you have any questions, please contact your Travel Advisor immediately or contact us at: 

  • 1 800 754 500 in Australia 
  • 0344 493 4005in the U.K. 
  • 1 866 562 7625 in the U.S. or Canada
We appreciate your patience, understanding, and continued loyalty. We will all come out of this stronger than ever. Stay healthy and safe. We miss our guests and we’ll be ready to welcome you backsoon.

 

Sincerely,

Image did not load.

 
Royal Caribbean
 
Royal Caribbean
 
©2020 Royal Caribbean Cruises Ltd. Ships' registry: The Bahamas.
Royal Caribbean International
1050 Caribbean Way
Miami, FL 33132 USA

 

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Still didn't get my cancellation email for my 8/30 Oasis cruise...

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3 minutes ago, exm said:

Still didn't get my cancellation email for my 8/30 Oasis cruise...

Don't wait, you may never get one - go to the RCI site and ask for the refund.

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6 minutes ago, Biker19 said:

Don't wait, you may never get one - go to the RCI site and ask for the refund.

 

I had 3 cabins booked and want the FCC. Can I do that on the RCI site?

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21 minutes ago, exm said:

Can I do that on the RCI site?

You don't need to do anything if you want the FCC - that's the default. If you don't hear from RCI in about a month, call and you'll likely have the FCCs in their system.

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3 minutes ago, Biker19 said:

You don't need to do anything if you want the FCC - that's the default. If you don't hear from RCI in about a month, call and you'll likely have the FCCs in their system.

 

With 3 cabins and almost $10,000 in cruise fare I appreciate an email from them 🙂 I'll send them a FB message, hopefully they'll respond to that one.

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1 hour ago, Biker19 said:

Don't wait, you may never get one - go to the RCI site and ask for the refund.

Very good advice

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45 minutes ago, exm said:

I'll send them a FB message, hopefully they'll respond to that one.

Don't hold your breath on that either and there's nothing to be done for several weeks during which they process this latest round of cancellations. Again, don't expect RCI to be any good with emails/messages.

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