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flight seat booking refunds/ FCC

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Has anyone paid for seat selection prior to having their cruise cancelled and been refunded for it? I am informed that any FCC does not extend to the £35 per seat booking ( premium) that I had paid for before cruise was cancelled. Who owes me this refund? How do I get it refunded? My TA says I should contact P&O but at the moment that is impossible. I have also been told that it is a matter between me and TUI because P&O only contract to provide me with an economy seat. Surely, if my invoice came from P&O then it must be them that refund me.

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