Jump to content
Cruise Critic Community
TAD2005

Changing a passenger name on a booked HAL cruise

Recommended Posts

I have a booked cruise for September 2021 on a HAL cruise with a travelling partner, not related to me.  They have indicated that they will not be able to go.  I have someone else that wants to go, but  I don't want to cancel and rebook, and lose all the perks.  Can my TA work with HAL to swap out the old name with a new one ?  I am the primary contact on the booking.  Has anyone done this and did you have any problems ?

Share this post


Link to post
Share on other sites

I think there's a charge for name changes.

Share this post


Link to post
Share on other sites

I have never done it but am guessing there is definitely a charge.

Share this post


Link to post
Share on other sites

From the HAL cruise contract:

 

"Name changes require the prior approval of Holland America Line and may not always be possible. Cruise contracts are nontransferable. Name changes and departure date changes are considered reservation cancellations and are subject to cancellation fees."

Share this post


Link to post
Share on other sites
Posted (edited)
5 hours ago, TAD2005 said:

I have a booked cruise for September 2021 on a HAL cruise with a travelling partner, not related to me.  They have indicated that they will not be able to go.  I have someone else that wants to go, but  I don't want to cancel and rebook, and lose all the perks.  Can my TA work with HAL to swap out the old name with a new one ?  I am the primary contact on the booking.  Has anyone done this and did you have any problems ?

Has final payment been made ? You can change names if you're outside final payment. The tricky part is the deposit belonging to the cancelling friend.  

 

Edited by Boatdrill

Share this post


Link to post
Share on other sites

We have done a name change with no problem no extra cost. The new person can pay back the others deposit and keep it as their own. Our TA handled all the details.  

Share this post


Link to post
Share on other sites
10 hours ago, Boatdrill said:

Has final payment been made ? You can change names if you're outside final payment. The tricky part is the deposit belonging to the cancelling friend.  

 

No, final payment isn't until next June, 2021.   And I paid the deposit for both passengers.  So, I will ask my TA to work on this for me.

Share this post


Link to post
Share on other sites
16 minutes ago, TAD2005 said:

No, final payment isn't until next June, 2021.   And I paid the deposit for both passengers.  So, I will ask my TA to work on this for me.

 

Definitely, your TA should be able to advise you and take care of this.

Share this post


Link to post
Share on other sites

I ask every time I book as my travel partners can be fickle.  They have always told me with 10 days notice there is not a problem.  They have never mentioned a fee .  Fortunately I have never tested it 

Share this post


Link to post
Share on other sites
Posted (edited)

Here's a true story about changing passenger names. 

A young, unmarried couple check in  for a Carnival cruise.  The check in agent finds the booking in her computer,

and looks at their passports. The male's name is the same as on the booking, however the female"s name is completely different. The agent tells them that the female (let's call her Sue) is not booked. The boyfriend asks what name is on the booking?  The agent replies ________ (let's call her Mary).  The boyfriend is aghast, and Sue begins to cry (she knows Mary). 

 

It seems that the boyfriend had originally booked the cruise for him and his girlfriend-at-the-time Mary, but after they broke up, he invited Sue.  He told the check in agent that he had cancelled Mary's booking, and rebooked with Sue.  After consulting with a supervisor,  the agent said that a name change can be done, but they would need to cancel the reservation,. and rebook, right there and then. The boyfriend said he couldn't afford it, and Sue  sobbed even more. The boyfriend was adamant that he had cancelled Mary, and rebooked Sue months earlier.

 

The supervisor  called Carnival reservations, so they could look at the booking history.  They found that the boyfriend was correct; he had indeed cancelled Mary, and booked Sue. So how did Mary's name get back on the reservation ?  After they broke up, Mary learned that Sue would be going on the cruise.  Records show that Mary logged in to the boyfriend's Carnival account, and was able to put her name back on the booking with the help of an unsuspecting reservations agent. 

 

Carnival waived any name change/rebooking fees for the boyfriend and Sue. They boarded the cruise, and hopefully had a great time.  

Edited by Boatdrill

Share this post


Link to post
Share on other sites

Now that's funny. Would love to hear the end of that story.

Share this post


Link to post
Share on other sites

Never underestimate the anger of a women scorned !!

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Forum Jump
    • Categories
      • Forum Assistance
      • SPECIAL EVENT: Q&A with the Quark Expeditions Team!
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Member Cruise Reviews
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...