Jump to content
Cruise Critic Community
trbarton

Shareholders Benefit

Recommended Posts

If you have applied for the Shareholders Benefits how long did it take for you to get the credit on your cruise?

 

Thanks!

 

Tom

Share this post


Link to post
Share on other sites

Hard to tell how long it will take now, but for our cruises in March & April (which ultimately were cancelled) I faxed the request from my bank and the OBC was in my Princess account shortly after I got back home. I had a B2B booked and the OBC was listed on each cruise. 

Share this post


Link to post
Share on other sites

I've had the OBC posted same or next day after I faxed the information. Once cruises start operating again it's anyone's guess.

Share this post


Link to post
Share on other sites

I have a cruise book in January. It was posted within 15 minutes after I faxed it.


Sent from my iPad using Forums

Share this post


Link to post
Share on other sites

It generally had been pretty quick. However, sometimes if does not show up. Our TA told me they sometimes (he may have said often ) lose the faxes. When they say they never received it, you have to try again.

Share this post


Link to post
Share on other sites

I faxed in the request with my brokerage statement this past Thursday. It was posted on my cruise personalizer within one hour.

Share this post


Link to post
Share on other sites

I received my benefits today. Thanks for everyone’s reply’s. 
 

Tom😀

Share this post


Link to post
Share on other sites

This is so archaic to have to fax the form.

 

Why don't they catch up with technology and let us email the form in?

 

 

Share this post


Link to post
Share on other sites
25 minutes ago, CRUISEWITHH said:

This is so archaic to have to fax the form.

 

Why don't they catch up with technology and let us email the form in?

 

 

If I'm not mistaken, they are afraid of viruses attached to e-mails.

Share this post


Link to post
Share on other sites

I’ve seen a post that you can email your information. If I hear anymore I’ll post what I find. 
 

Tom😀

Share this post


Link to post
Share on other sites

Several years ago we were able to email in the request, but then that option disappeared from the instructions. Maybe because of the volume of emails they get these requests were getting lost in the shuffle.

Share this post


Link to post
Share on other sites
5 hours ago, CRUISEWITHH said:

This is so archaic to have to fax the form.

 

Why don't they catch up with technology and let us email the form in?

 

 

 

When you do fax it in, it does not go to an actual fax machine. It goes into a computer and they look at it on the computer screen, not on a printed pieces of paper.

 

If it does not get posted in a working day or two, chances are a communication glitch or computer glitch prevented the FAX from reaching them, so send it again.

 

5 hours ago, ontheweb said:

If I'm not mistaken, they are afraid of viruses attached to e-mails.

 

That is the reason.

Share this post


Link to post
Share on other sites
6 hours ago, caribill said:

 

That is the reason.

Thanks for confirming that.

Share this post


Link to post
Share on other sites

Must be different in the US. In the UK you just send an email giving details of your cruise and attach a pdf file to prove share ownership. Apart from the NHS, no one uses fax machines anymore.

Share this post


Link to post
Share on other sites

In the past I sent mine by snail mail and it posted in about 3 to 6 days.

Share this post


Link to post
Share on other sites
1 hour ago, wowzz said:

Must be different in the US. In the UK you just send an email giving details of your cruise and attach a pdf file to prove share ownership. Apart from the NHS, no one uses fax machines anymore.

 

Princess does not use fax machines in the USA either.

 

The faxes are delivered to a computer, not printed out.

Share this post


Link to post
Share on other sites
4 hours ago, TwoCruisers said:

In the past I sent mine by snail mail and it posted in about 3 to 6 days.

Me too, until this last time. Sent in a month ago and still not posted. Called and after 2 hours with several different people and disconnected twice, still no answer except to wait. Less than happy right now. 

Share this post


Link to post
Share on other sites
18 hours ago, trbarton said:

I’ve seen a post that you can email your information. If I hear anymore I’ll post what I find. 
 

Tom😀

You can use an online service like fax zero

https://faxzero.com/

You can use an email service for 10 pages free like this

https://www.fax.plus/pricing/

Or if you have a VOIP system it may be included for free

 

 

Share this post


Link to post
Share on other sites

Thanks...I use fax zero as it’s free. I saw on another post that you could now email your request in thus my question. 
 

Tom😀

Share this post


Link to post
Share on other sites

I applied by snail mail over a month ago.  Still have not heard .  I think I should try faxing.

Share this post


Link to post
Share on other sites

I would suggest sending it again using fax zero since it’s free. Keep us posted as to what happens. 
 

Tom😀

Share this post


Link to post
Share on other sites
8 hours ago, trbarton said:

I would suggest sending it again using fax zero since it’s free. Keep us posted as to what happens. 
 

Tom😀

I would second that. I know our TA has told me that they fairly often lose the requests. It has happened to us, though we have always received it eventually.

Share this post


Link to post
Share on other sites
On 7/7/2020 at 5:43 PM, oakbender said:

I applied by snail mail over a month ago.  Still have not heard .  I think I should try faxing.

I did the same as I don't have a fax at home.. Nothing after 5 weeks. I found a fax and sent it in this past Monday, posted on my account Tuesday!  I'm guessing they aren't manning their snail mail.  All good now...

Share this post


Link to post
Share on other sites
Posted (edited)
On 7/6/2020 at 4:42 PM, CRUISEWITHH said:

This is so archaic to have to fax the form.

 

Why don't they catch up with technology and let us email the form in?

 

 

 

Internet email is inherently not secure.  As the email deals with financial matters and also has an effect on CCL's bottom line it may be a Sarbanes-Oxley violation to transmit that information via an insecure means such as internet email.

Edited by brisalta

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Forum Jump
    • Categories
      • Forum Assistance
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...