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aquasea

CARNIVAL CANCELED CRUISES: OPTION FORM

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I posted this under a different topic, but I am sure many of you have experience with it. This form is making me confused. I want to do it right. I was on the Dec 5, 2020 Mardi Gras and received the cancellation notice. When you go to the "CARNIVAL CANCELED CRUISES: OPTION FORM" There is the first portion where you pick Option 1 FCC and OBC, or Option 2 Refund. We want the FCC and the OBC (we already have a couple of other cruises booked for later on to transfer it to). Then you put in your Original Booking information. The next section has this shown here. Am I supposed to put my new booking information here or is that ONLY for if I had cancelled the cruise? I would like to do it online instead of calling and bothering the overworked call takers! Thanks. The form is here https://www.carnival.com/request-forms/cancellation-preference-v2.aspx

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I received the cancellation notice for my December 12 Mardi Gras cruise.  Since I had already had a cruise booked for April 2021 and wanted the credit applied to my April cruise 2021, I did not feel that either option fit my situation and I called Carnival.  I was on line for an hour, not on hold, but because I had the Mardi Gras booked directly through Carnival (a casino rate) and my April cruise booked through a large cruise website which created a more complex situation.  The Carnival Rep was fantastic and worked out everything, including a three-way call with me, the Carnival Rep and the cruise company.  Everything was taken care of - the amount I had paid on the Mardi Gras cruise and the $600 OBC added to my April booking.  And it was posted right away.  It was worth the call.

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Posted (edited)

I just called and they cannot do anything until tomorrow for me 😞 She told me to call back tomorrow. What a bummer.

Edited by aquasea
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1 hour ago, DeanDeeDee said:

I received the cancellation notice for my December 12 Mardi Gras cruise.  Since I had already had a cruise booked for April 2021 and wanted the credit applied to my April cruise 2021, I did not feel that either option fit my situation and I called Carnival.  I was on line for an hour, not on hold, but because I had the Mardi Gras booked directly through Carnival (a casino rate) and my April cruise booked through a large cruise website which created a more complex situation.  The Carnival Rep was fantastic and worked out everything, including a three-way call with me, the Carnival Rep and the cruise company.  Everything was taken care of - the amount I had paid on the Mardi Gras cruise and the $600 OBC added to my April booking.  And it was posted right away.  It was worth the call.

I was on the same sailing I will rebook for July 

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I called back lol. Someone else was so sweet and helped me. I am currently on hold for the next group to actually move the money to that next cruise 🙂

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I took the refund. Do I need to physically go into the cruise manager and cancel the cruise? Or once they process my form automatically cancel it. I dont want to hold up my refund by not canceling the cruise myself. The email and directions never stated I had to but I thought someone had posted on here once before they had to manually cancel it 

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