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oh hold w/ X


suec12
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I have called X - went thru the menu and pressed the # to discuss refund - I seem to be on hold but there is no music or sales pitches - have they just dumped me into a black hole or should I be patient?

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1 minute ago, suec12 said:

I have called X - went thru the menu and pressed the # to discuss refund - I seem to be on hold but there is no music or sales pitches - have they just dumped me into a black hole or should I be patient?

Grab a drink and hang on and let us know how long you were on hold. 🤣🍺

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6 minutes ago, suec12 said:

I have called X - went thru the menu and pressed the # to discuss refund - I seem to be on hold but there is no music or sales pitches - have they just dumped me into a black hole or should I be patient?

Every time we've called we've had to listen to commercials while we waited.  You may want to start again.  I recommend calling very early am or very late in the evening

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When I called in to do my lift-and-shift I talked to a human for about 5 minutes, and was on hold (complete silence) for 55 minutes.  I just put it on speakerphone and waited for the rep to come back.  I was about 5 minutes from deciding I'd been lost in their phone system, but nope... just a long, quiet wait.

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Well at 7 am I was dialing up X - even tho the website stated opening was at 7, the recording would say it was closed. Finally around 8:15 got an agent, presented my problem, he needed to check with "resolutions" and surprise, no one there😝. Tried again at 9:15, no wait to get "front line" - first given wrong info but after about 10 minutes I was told I would receive a refund of my non-refundable deposit because X cancelled the cruise in about 45 days - fingers crossed. 

 

Calling early is good but opening times seem to be a bit "squishy".

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