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March Refunds Only - is there a "big black hole"


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35 minutes ago, Orange Blossom said:

What is sad, they're trying to make a presence here in the US. As of now they're on the East Coast. Regardless I will never purchase a cruise from them again.

That's the best decision you can make.

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Posted (edited)
39 minutes ago, Orange Blossom said:

I tried everything. If I came across an email, I tried it. It would either get an immediate reply saying undeliverable or I received nothing. I found the CEO on Twitter and sent numerous tweets to him. I also sent tweets to the MSC USA and Italy account. I asked for action on their Facebook and Instagram account.

 

I had a year of trying. After the first 60 days after I requested a refund (and I didn't receive anything), I started calling weekly for about five months. Then every other week. At the beginning I would be on hold for over six hours for my TA to say there was nothing I can do but the person they were speaking with expedited it. I heard that weekly and wasted hundreds of hours on the phone on hold. Thankfully the wait times ended mid-May where the hold times were 15-30 minutes. I tried calling directly to a MSC but I was always told I needed to work with my travel agent. Although MSC did tell me that I could do three-way calls with my TA on the line. And I started doing that about 100 days of waiting for a refund. It was a long journey to get refunded and seriously they took their sweet time. I was basically lied to by MSC numerous times saying that I would be getting a refund within 30 days. After the 30 days passed I would be told another 30 days and it's going to be expedited not to worry. Basically they lied to get me off the phone with them. I have to say about October they started saying they have no idea when I would receive a refund. But I was always told it's in the system. When it was finally approved to receive a refund, when I was told the exact amount for each cabin, it took 5 months. Originally when it was approved they said I would receive it within 20 days. When I called back they said I would receive a credit card refund... then a check... then it was credit card again. I'm not sure if I would have received the cabin refund sooner since if I purchased directly through MSC? I waited for the drink, show, dinner, wifi refund for several months and that was purchased directly from MSC. Overall they have a very broken system. MSC USA was the one speaking to us but it was the main Accounting Office in Europe that was holding everything up. 

 

What is sad, they're trying to make a presence here in the US. As of now they're on the East Coast. Regardless I will never purchase a cruise from them again.

This is such a sad topic.

 

These travel companiess are all in a financial bind so nothing should surprise any of us. A couple of suggestions for things that could be done in a dispute process ... after a telephone call wherein you got a name and title of the promising person and notes on what was said and discussed, considering elevating your response to a certified letter to the home office referencing your point of view expressed by telephone. Give them a date to repond prior to further action on your part.

 

To elevate a still slow response, I have an attorney who will let me write a draft of a 'demand' letter to the party I am in conflict with ... he will, of course, review it and usually make some small change, but I am pretty good at this and he knows it. I am usually only charged for 1/4 of an hour of his time.

 

There is something magical when an attorney's letterhead arrives by certified mail ... you are suddenly taken seriously and an apology letter for all the delay arrives with the refund.

 

 

Edited by GlobalMethod
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2 hours ago, GlobalMethod said:

This is such a sad topic.

 

These travel companiess are all in a financial bind so nothing should surprise any of us. A couple of suggestions for things that could be done in a dispute process ... after a telephone call wherein you got a name and title of the promising person and notes on what was said and discussed, considering elevating your response to a certified letter to the home office referencing your point of view expressed by telephone. Give them a date to repond prior to further action on your part.

 

To elevate a still slow response, I have an attorney who will let me write a draft of a 'demand' letter to the party I am in conflict with ... he will, of course, review it and usually make some small change, but I am pretty good at this and he knows it. I am usually only charged for 1/4 of an hour of his time.

 

There is something magical when an attorney's letterhead arrives by certified mail ... you are suddenly taken seriously and an apology letter for all the delay arrives with the refund.

 

 

This is now a sixteen page thread.  Over 13 months later.  They clearly have zero interest in doing the right thing.  I hardly doubt MSC as a whole in financial bind.

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17 minutes ago, dexddd said:

They clearly have zero interest in doing the right thing.  I hardly doubt MSC as a whole in financial bind.

The purpose of my post was to suggest other ideas to encourage a cruise companty to do the right thing in what could be a more effective manner.

 

MSC and nearly all travel companies are conserving cash to get through the COVID-19 crisis ... hence, slowing refunds ... cruising this year is not a profitable business ... again, the suggestions made were to possibly consider when and if this type of situation develops again to acquire a refund more quickly.

 

Good luck and happy travels!

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Posted (edited)
On 4/13/2021 at 1:43 PM, GlobalMethod said:

I have an attorney who will let me write a draft of a 'demand' letter to the party I am in conflict with...

There is something magical when an attorney's letterhead arrives by certified mail ... you are suddenly taken seriously an apology letter for all the delay arrives with the refund.

Kindly post the standard general format of this attorneys letter so that we can all benefit.

Edited by drsel
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Posted (edited)

I have a question. Are they not refunding the Tax? 

I booked a single inside and was canceled. 

$393.30 + $98 tax  = $491.30 and I just received the 125% FCC $491.63

 

I would be okay if they give me $491.63 + tax. If they don't refund my tax money, I am going to request a refund instead. There is no benefit of holding FCC.

Edited by thetaro
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17 hours ago, drsel said:

Kindly post the standard general format of this attorneys letter so that we can all benefit.

These 'demand for payment sample letters' are all over the internet. Find one you like and customize it with your ignored cruise refund informational details, including specifics on telephone calls made, etc. You are writing a draft of your details so an attorney won't have much work to do, and will not charge you a fortune for essentially doing nothing but copying your letter on his letterhead.

 

As much as an attorney may want to convince you otherwise, this is not complex legal work. My 'general purposes' attorney does this for me along with other general work that comes along. Initially, I had to negotiate my fee down to the 1/4 of an hour rate mentioned.

 

Remember, it is not the composition of the letter but having it mailed from a real attorney on the attorney's letterhead that makes this a formidable tactic. The cost of defending a potential lawsuit is so high, even if the business has an in-house attorney, that it greatly encourages a company to respond.

 

We can threaten as private individuals but only a real attorney can potentially cost a company a lot of money. The company knows it is in the wrong and could be predicted to lose any lawsuit plus legal expenses.

 

Good Luck and Happy Travels

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Posted (edited)
On 4/13/2021 at 3:13 AM, GlobalMethod said:

 

To elevate a still slow response, I have an attorney who will let me write a draft of a 'demand' letter to the party I am in conflict with ... he will, of course, review it and usually make some small change, but I am pretty good at this and he knows it. I am usually only charged for 1/4 of an hour of his time.

 

There is something magical when an attorney's letterhead arrives by certified mail ... you are suddenly taken seriously and an apology letter for all the delay arrives with the refund.

 

 

Here's the thing, the cruise contract specifically states that the only venue to sue MSC is in Naples, Italy. A lawyer's letter to MSC will do nothing. They just don't care!

Edited by notme2012
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2 hours ago, notme2012 said:

Here's the thing, the cruise contract specifically states that the only venue to sue MSC is in Naples, Italy. A lawyer's letter to MSC will do nothing. They just don't care!

Exactly, they absolutely do not care.  

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  • 2 weeks later...

Back in Jan., I finally received the FCC for our March 12, 2020 Grandiosa cruise. The one where we were boarded and then MSC forced all the Barcelona pax off the ship. We want to use the FCC on a cruise from Dubai in 2022. Travel agent has it reserved, but MSC refuses to enter the FCC. MSC is requiring customers using a FCC, first must make a deposit (cash or credit card) for the cruise, and any surplus after applying the FCC will be an on-board credit. MSC is probably the slimiest company that I have ever encountered. Just so everyone knows the grief continues!

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9 hours ago, notme2012 said:

Back in Jan., I finally received the FCC for our March 12, 2020 Grandiosa cruise. The one where we were boarded and then MSC forced all the Barcelona pax off the ship. We want to use the FCC on a cruise from Dubai in 2022. Travel agent has it reserved, but MSC refuses to enter the FCC. MSC is requiring customers using a FCC, first must make a deposit (cash or credit card) for the cruise, and any surplus after applying the FCC will be an on-board credit. MSC is probably the slimiest company that I have ever encountered. Just so everyone knows the grief continues!

How much are they asking for?  I agree it should be zero.

 

We are now at 13 month mark waiting for fcc.

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3 hours ago, dexddd said:

How much are they asking for?  I agree it should be zero.

 

We are now at 13 month mark waiting for fcc.

$199 USD per person. $398 a cabin.

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2 hours ago, dexddd said:

Meanwhile those on 3 or 4 night on Virtuoso in June go to 7 night for free.

This is financially unviable. It will be a big loss for MSc

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