Royal - "less than 100 refunds waiting over 30 days"

[puerto penasco lady]

I am waiting for 4 refunds that are over the 30 day mark.  I must be one of the lucky ones.....looks like we could make the 100 right here on this thread.

 

[island lady]

18 hours ago, Russ Lomas said:

It does not say they have gotten all the money back that is owed to them.  I know a bunch of people that have got portions returned to them and they are still fighting over getting the rest refunded to them.

 

Add me to that list.  😮 

[Pianogrl44]

Add me to the list. Two refunds requested March 25th and still $9800 owing 😣

[twangster]

It's a matter of perspective.  

 

I should be on the list waiting longer than 30 days but my TA recently discovered one cruise where they went ahead with FCC despite her numerous times telling them refund.  Now (supposedly) the refund is in process but she was told 90 days from 8 days ago.  

 

So in my mind I have been waiting over 30 days but in Royal's mind I've only been waiting 8 days.  

[mugtech]

Been waiting since 3/19/20.  She has a future in government.

[not-enough-cruising]

this "press release" is just a flat out lie.  I personally know more than 100 refunds waiting in just my small circle

[taglovestocruise]

Refund from May 13th cruise planner purchases showed up on charge card today.  Now I can purchase a UDP for the L&S we did two months ago. 

Edited July 24, 2020 by taglovestocruise

[frisbeewife]

On 7/23/2020 at 9:59 AM, frisbeewife said:

Cancelled March 15 (130 days ago) and still waiting.

 

I've gotten dribs and drabs of money back, some of which I could identify as port fees, dining package, etc, but some amounts I couldn't figure out at all.  Still owed over $3200.

 

On the last phone call I had with them they finally said it was because the cruise was originally scheduled for summer 2019 and at the last minute I had to postpone it to this summer, due to my mother being placed in hospice.  Somehow they claim that messed things up.  I am out of patience.  Based on the last call I should have the money by the end of July.  If not then I'm going to call my credit card company and/or a lawyer.  Maybe I should call Vicki Freed.  😐

 

I thought I’d provide an update. I finally called American Express and filed a dispute for the rest of my refund. The next day I was notified that Royal had credited everything they owed me back to my card. 
 

So if you’ve been waiting for months for your refund, go ahead and call your credit card company. Royal has no incentive to hurry with large dollar refunds, but I’m guessing they don’t want to mess with the credit card companies. 

[jk04]

Canceled over $1500 in Cruise Planner purchases on May 16th before requesting a Lift and Shift for two cabins.  Still waiting on refunds.

[Karma5]

I am also waiting for a refund from May 19 . I called a few weeks ago and was told it would be another month...............that they were running behind..........

[perfect match]

I did a L&S on May 10. I had cancelled 3 cruise planner purchases prior to the L&S option being available. I got those refunded within 3-4 days. However, I still had 3 cruise planner purchases that were still in place when I did the L&S. I got an email cancellation for the cancellation for all three. The one that was paid for with OBC was credited right away. I’m still waiting for the other 2 to be refunded, coming up on 90 days now. I finally called last week. The rep had to go to resolutions, came back and apologized, said it was their error, and would escalate my refund. She said within 2 weeks. We’ll see.......   It’s about 4 days, I think, and not there yet. I’m glad I called, though.

[Biker19]

37 minutes ago, perfect match said:

I’m glad I called, though.

Anyone who has not seen any movement on refunds should call at min every 30 days.

[mugtech]

On 7/24/2020 at 12:28 PM, mugtech said:

Been waiting since 3/19/20.  

Got my full refund on 7/30/20.

[brettgirl]

Still waiting 8/22 for gratuities and taxes to be refunded.....

[perfect match]

My refund finally showed up just inside they would weeks the Royal rep said on the day I called. 
 

It took a while before the refund posted to my account, but when it finally did appear at about the two week mark it was dated as being applied to my account about two days after my call. I suspect that my credit card company was waiting to be sure the money came through before they posted it on my account. 

[sergioag]

My cruise was cancelled on June 30th. Got my FCC on August 10th, but still nothing about refunds from Cruise Planner purchases. Previous cancellations from Cruise Planner (i.e. February/March) were refunded in July. This would mean I'm also one of the 100 unlucky ones.

[Sirlancelot]

We are on Day 150 with Air2Sea. We call them each month and are told "system problems wait another 30 days". This is for the March 2020 Rhapsody Transatlantic. 

[orville99]

Finally received the last $50 we were owed from our cancelled May 17  cruise on Wednesday. We received our last FCC (from our July 12 cruise) last week.

[pit NJ]

Received a partial refund for July 11,2020.  Paid approx. $15K between rooms, excursions, etc. Received a number of refunds for which they make absolutely no sense.  Still waiting on approx. $1500.00.  

[Biker19]

9 minutes ago, pit NJ said:

Received a number of refunds for which they make absolutely no sense.

If you read through the various refund threads you'll see that the amounts individually could be all over the place but the total should, eventually, add up to what you paid.

[suesnake2002]

I'm still waiting for the rest of my refund. From my march cruise!!

[bigrednole]

I can hope at this point. I have about $3,000 in refunds coming since we rebooked a week ago. I sure would like that in hand to keep an eye out for discounts on our new cruise. The "sale" prices were not that great when we did rebook, but they get better as holiday weekends roll around. 

[sandancer]

Cancelled last Wednesday and today both deposit and cruise planner payments refunded. Took 8 days. 

[lovesthebeach2]

I’m STILL WAITING for a $1,300.00  refund for excursions as well as other small refunds  I cancelled online on May 14. I’m losing my trust and not feeling the “loyalty”

[NateUpNorth]

Let's cut her a little slack..... I mean it was probably a combination of the RCL I.T department and the RCL finance department that came up with the number..... so we all know the only number it actually CANNOT be is the one they came up with.