Just Fill Out Form Only??

[louisianagirl70]

Unfortunately, I got the email that my cruise on the Fascination is cancelled. I filled out the form for a refund. But, my booking is still on the website. Should I cancel it online, too?

 

Sent from my SM-G955U using Forums mobile app

 

 

[shof515]

once you submit, carnival will eventfully cancel your cruise. no need to do it online

[kona_wahine]

Me too, gonna take them a while to process each one. Just have to be a bit patient. I went for the $600 OBC. That’s almost enough for a free cheers program. 

[Amadawn1]

I keep getting an error message, saying my original booking cannot be found and to call Carnival. 😡  I had two Radiance cruises cancelled and I can't submit the form for either one.  And they are also both still showing in my cruise manager on the website. 

[Cruising_Addict]

The form specifically states it can take 3-5 days to process the request.  So I would just wait and then if it's been more than 5 business days, give them a call.

[evandbob]

I get the error message that Amadawn1 has gotten when submitting the form.  I just figure it will take Carnival IT a few days to catch up.  If I still get the same message next week, I'll be calling the Diamond Desk for resolution.

[stormy_weatherman]

I filled out the form for two different cruises that were cancelled. On one I asked for a full refund and, after a month, it still showed up on my Cruise Manager. After a call to Carnival I found out the cancellation had not been processed; the agent processed it right then and there and I received my refund within a week. 

 

TL;DR version: Fill out the form and then call Carnival unless you want to wait a while. 

[Ihearttravel11]

I got an email this morning verifying that my refund will be processed.

I would have rebooked again, but this would be the third time, and I am going to hand on to my gc until things are verified as "normal" before I think about a cruise. 

[2Shoes2Go]

Our PVP asks us NOT to do the online submission. We call her and she does it all. No problem so far, and we’ve had a lot of cancellations.

[Bgcruising]

So far so good for us too.

[samiam0403]

On 7/24/2020 at 3:12 PM, stormy_weatherman said:

I filled out the form for two different cruises that were cancelled. On one I asked for a full refund and, after a month, it still showed up on my Cruise Manager. After a call to Carnival I found out the cancellation had not been processed; the agent processed it right then and there and I received my refund within a week. 

 

TL;DR version: Fill out the form and then call Carnival unless you want to wait a while. 

I second this. When my transpacific cruise was cancelled by Carnival, I submitted the form online. I gave it a little over a month, then called to verify. They said they had no record of my refund request. He processed my request on the phone and I received my refund over 60 days later. I wonder if it would have been faster if I had just called immediately.