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Refund Credit Code

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Today I received an email which started like this:

 

We are delighted to provide you with your refund credit code and details of your booking incentive.

 

Only trouble is I can't find the code anywhere in the email, not as an attachment or in the body of the email, anyone have any ideas where it is lol.

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Disappointing but good luck with that, we have been waiting since May, we have been given a non transferable voucher for £1400 but who wants to book a holiday now🙄. Not much help sorry. 

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I've had two refund emails, both had a red box with the code there. The code is an image, so is it possible your email client is blocking images for security reasons?

 

For the record I applied for refunds using the two codes and got them processed quickly.

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Fantastic FuzzyDuckUK, I disabled uBlock Origin reloaded and there it was, it was blocked as spam. Thank you.

Can you apply for refunds via the web or do you have to ring?

 

Thank you for your input also  Pensioncruiser much appreciated.

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We've just had ours for our cancelled Sept cruise to the Fjords 😞  You can apply for the refund on line, if you go to TUI's cruise home page - right at the top there's a Coronavirus section marked with a black explanation mark - there's a refund claim form in there.  

 

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Thanks mike, sounds like you was booked on the same one as I was, thought it would sail after my original booking was cancelled.

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