Jump to content
Cruise Critic Community

Recommended Posts

From another source......

 

Some of you may have seen my message of ‘hope’ that my daughter works for Crystal Cruises and that she had been asked to ready herself to rejoin her ship in October to recommence cruising in November.
Sadly it is NOT to be.
I have first hand informati
on direct from a message to crew (my daughter has just cried on my shoulder.
Regretfully, Crystal Cruises have now suspended all operations for 2020 😢

Share this post


Link to post
Share on other sites

I just received notice that our Christmas cruise  on the Serenity has been cancelled. 

Share this post


Link to post
Share on other sites

Hi, 

 

I received notice last night that my October 29 cruise on the Crystal Serenity has been cancelled.

 

Chuck

Share this post


Link to post
Share on other sites

They just did same for my December River cruise.

Share this post


Link to post
Share on other sites
Posted (edited)

Received email that Nov 5, 2020 San Juan to Miami, 7 night Crystal Serenity is cancelled.

 Here's hoping to a better 2021.

Edited by Nachosdelux

Share this post


Link to post
Share on other sites

Unfortunately not a surprise.   Too many unknowns and too much potential risk. Hoping 2021 will be a great cruising year

Share this post


Link to post
Share on other sites

It is a pity that Crystal had to cancel so many cruises. I have just read that the Italian cruiseline MSC will start cruising in August in the mediterranean. 

Ivi

Share this post


Link to post
Share on other sites

We have received nothing about our Thanksgiving cruise on the Serenity.

Share this post


Link to post
Share on other sites

We got a notice from our TA that our Dec 16th San Juan - Miami has been cancelled as well. We were going to be celebrating our 50th wedding anniversary. Sad for us  but considering what others are going through we can deal with it. Now should we take  the FCC or cash?  We are leaning towards taking an FCC.

Share this post


Link to post
Share on other sites
1 hour ago, travelberlin said:

It is a pity that Crystal had to cancel so many cruises. I have just read that the Italian cruiseline MSC will start cruising in August in the mediterranean. 

Ivi

You cannot compare Crystal with MSC  despite their Yacht  Club area was very ok 

However the life boat drill was a joke on MSc  -  what about the medical care with the virus ?? 

It is not because I booked one cruise on her , but IMHO Crystal easily could maintain the cruises on Esprit.  

Share this post


Link to post
Share on other sites
Posted (edited)
16 minutes ago, vistaman said:

You cannot compare Crystal with MSC  despite their Yacht  Club area was very ok 

However the life boat drill was a joke on MSc  -  what about the medical care with the virus ?? 

It is not because I booked one cruise on her , but IMHO Crystal easily could maintain the cruises on Esprit.  

Crystal can only maintain its cruises if it has enough guests. I am afraid that being probably citizens from USA its main guests, an these are not able to travel to Europe, it is very difficult for Crystal to sail. 
As far as I know now, TUI cruises is sailing mainly with Germans, MSC is planning to sail with probably mainly Italians and Germans, and there are other cruise lines targeting mainly French people. I might be wrong, but if Crystal would have among its guests many more Europeans, probably its river cruises in Europe and the itineraries of the Symphony would not have been cancelled.
Ivi

Edited by travelberlin

Share this post


Link to post
Share on other sites

Any thoughts on whether the WC 21 on Serenity will happen, given the shutdown of 2020

Share this post


Link to post
Share on other sites
2 minutes ago, Golfer71 said:

Any thoughts on whether the WC 21 on Serenity will happen, given the shutdown of 2020

 

That will be the next topic of speculation/discussion. Unless there is a dramatic improvement in Florida and California, and NZ and Australia re-open their borders to cruises, my guess is the first three segments are in jeopardy. They could conceivably cancel the first three segments, keep the ship in Port Klang, and pick up the WC itinerary in Hong Kong, which has its own issues to consider, on March 1/21. Thankfully, we are not booked on any part of the 2021 WC because I suspect it will get complicated! 

Share this post


Link to post
Share on other sites
2 hours ago, travelberlin said:

I might be wrong, but if Crystal would have among its guests many more Europeans, probably its river cruises in Europe and the itineraries of the Symphony would not have been cancelled.

 

I expect you're correct.  Which leads me to wonder if Crystal Mozart is proceeding with European river cruises for the Asian market?
 

Share this post


Link to post
Share on other sites
2 hours ago, Bellaggio Cruisers said:

 

Sheila, you mentioned on the Regent forum that you decided to take the refund instead of 125% FCC for your Crystal cancellation.  I thought that if you were not fully paid, your FCC would only be 100%, but when I went back and read it again it is a bit ambiguous.  Did they really offer you a 125% FCC for your deposit?  If it is only 100%, of course there is absolutely no incentive to take it instead of a refund.

Share this post


Link to post
Share on other sites
1 hour ago, MightyQuinn said:

Official cancellation notices are now posted on Crystal website.  Note the different offers for ocean and yacht vs river cancellations


Making it simple...
 

Cruise Cancellations: Ocean and Yacht Voyages Through December 2020 

 

UPDATED Friday, July 31, 2020 3pm EST

Like all travel enthusiasts, we are eagerly anticipating the day we can return to sailing the world again and welcome our guests back aboard. Unfortunately, the constantly changing variables related to Covid-19, coupled with differing restrictions for international travel, continue to determine when and where this can happen. The uncertainty surrounding this global health crisis hinders the ability for all cruise lines to operate, and it is with deep regret that we have had to cancel all Ocean voyages (aboard Crystal Symphony and Crystal Serenity) and Yacht voyages (aboard Crystal Esprit) through the remainder of 2020. 
 

We extend our deepest apologies for this situation that is beyond our control and is a great frustration to all of us. Everyone at Crystal, along with the officers and crew of our ships fleetwide, are extremely disappointed that we were compelled to take this action as we were looking forward to exploring together.

 

What is certain is Crystal’s commitment to the safety and well-being of our guests and crew above all else. While we are looking forward to welcoming our valued guests back aboard again as soon as possible, we will not do so until it is deemed safe by governing health authorities.

We know this cancellation is extremely disappointing. In recognition of this, we are providing all affected guests with Credits* equal to 125% of the cruise fare paid on fully-paid reservations – along with a refund of port charges, taxes and fees paid, and any air and hotel packages booked through Crystal. For guests who have not fully paid, the credit will then be based on the deposited amount. Credits are valid on any Crystal experience (Ocean, River, Yacht or Expedition) embarking through December 31, 2023.

 

We encourage our guests to contact their travel advisor to assist them in selecting their ideal future Crystal cruise. Explore all cruise departures via our website's Find A Voyage page to review the 2021-2023 full-year voyage collections for each Crystal experience – all are available through 2022 as is our complete 2023 Ocean Collection. Our just-launched Crystal Confidence 2.0 provides the peace of mind our guests need now when making future travel plans.

While our fleet is paused, the Crystal team has been developing new procedures and policies that will support all public health and regulatory requirements and to ensure our guests’ vacations continue to be not only relaxing and pleasurable but safe and healthy. Building on our stringent protocols already in place, we recently launched Crystal Clean+® 2.0 – an enhanced level of measures to help safeguard the well-being of our guests and crew. Each protocol will be continually evaluated as new information becomes available.

 

We thank our guests, and our partners, for their continued understanding during this very challenging time. We, the Crystal team, remain at their service.

 

*The 125% Credits option is comprised of two coupons: a 100% Future Cruise Payment (FCP) representing cruise fare paid, and a 25% Future Cruise Credit (FCC) bonus discount. Credit coupons may be used separately or combined on any non-fully paid, future booking. Credits may be used with Crystal’s 2-for-1 Fares and Book Now Savings.

Future Cruise Payment (FCP) may be applied to multiple future bookings and may be used towards deposit requirement on their new booking.

 

Future Cruise Credit (FCC) may be applied to one booking as a savings; is not available to incentive groups, or guests under charter contracts; not combinable with any other savings – including Flex Fares, Best Available Fares (River) and Advance Purchase Savings; non-transferable, non-refundable, and cannot be used in lieu of the deposit requirement on their new booking.

 

Note: If guests are unable to redeem their Credits by December 31, 2023, they may request a refund of the original cruise fare paid. Please allow a minimum of 90 days from receipt of request for refunds to be processed.

To request a refund, travel advisors and guests must utilize the unique link provided on their cancellation notification. Or, click here to submit the online form. 

 

Cruise Cancellations: River Voyages Through December 2020 

 

UPDATED Friday, July 31, 2020 3pm EST

Like all travel enthusiasts, we are eagerly anticipating the day we can return to sailing the world again and welcome our guests back aboard. Unfortunately, the pandemic caused by Covid-19, coupled with differing restrictions regarding entry into the European Union (EU), continues to impact when and where this can happen. Given the continued uncertainty surrounding this global health crisis, it is with regret that we have had to cancel all River voyages aboard Crystal Bach, Crystal Debussy, Crystal Mahler and Crystal Ravel through the remainder of 2020.

We sincerely apologize for this disruption to our guests' travels and invite them to consider rescheduling their cruise with the two options shared here representing added value, choice and flexibility:

 

  • 2020 to 2021 River Rollover
    Move their current 2020 reservation, including all payments made, to an equivalent sailing during the same time period in 2021, with price protection on the cruise fare and port charges – representing a significant value for them. 

OR

 

  • Transfer Reservation  
    If guest chooses not to rollover their cruise to a 2021 river sailing, they may transfer their reservation to any Crystal experience (Ocean, River, Yacht or Expedition) embarking through December 31, 2023 at prevailing rates. All monies paid will be transferred to the new reservation.

If guest/s do not elect an option by August 14, 2020, we will automatically issue a Future Credit, equal to 100% of the cruise fare paid, valid on any Crystal experience (Ocean, River, Yacht or Expedition) embarking through December 31, 2023 – along with a refund of port charges, taxes and fees paid, and any air and hotel packages booked through Crystal.

While our fleet is paused, the Crystal team has been developing new procedures and policies that will support all public health and regulatory requirements and to ensure our guests’ vacations continue to be not only relaxing and pleasurable but safe and healthy. Building on our stringent protocols already in place, we recently launched Crystal Clean+® 2.0 – an enhanced level of measures to help safeguard the well-being of our guests and crew. Each protocol will be continually evaluated as new information becomes available.

On behalf of everyone at Crystal River Cruises, we look forward to welcoming our guests on an enriching voyage aboard the World’s Most Luxurious River Cruise Line.

 

RIVER ROLLOVER An equivalent sailing is defined as a 2021 voyage on the same river, of the same duration, in the same room category and as listed on our equivalent sailing list. This offer is valid through August 14, 2020.

FUTURE CREDIT is issued as a Future Cruise Payment (FCP) representing the cruise fare paid and may be applied to multiple future bookings and may be used towards deposit requirement on their new booking.

Future Credits are redeemable through December 31, 2023. Once Credits are issued, they are not eligible for a refund.

If guest/s do not elect either of the options, they may request a refund by August 14, 2020.  Please allow a minimum of 90 days from receipt of request for refund to be processed.
 

If a travel advisor or guest does not elect either of the options presented to them in their cancellation notification letter, they may request a refund by August 14, 2020 by visiting  crystalcruises.com/requestrefund  to submit the online form. Please allow a minimum of 90 days from receipt of the request for the refund to be processed

Share this post


Link to post
Share on other sites
2 hours ago, Golfer71 said:

Any thoughts on whether the WC 21 on Serenity will happen, given the shutdown of 2020


Not a hope in he..

 

Certainly not to the published itinerary anyway - there’s no way Australia will be accepting cruise ships by then 

Share this post


Link to post
Share on other sites
1 hour ago, MightyQuinn said:

 

I expect you're correct.  Which leads me to wonder if Crystal Mozart is proceeding with European river cruises for the Asian market?
 

I would be curious also. Such a beauty.

Share this post


Link to post
Share on other sites

Who would have thought in March that December cruises would be cancelled...... So unreal. 

Share this post


Link to post
Share on other sites
1 hour ago, Stickman1990 said:


Not a hope in he..

 

Certainly not to the published itinerary anyway - there’s no way Australia will be accepting cruise ships by then 

Do you think there is any chance for me to go on Dec 2021 Symphony Holiday cruise? I would think NZ and AU won't be open (even by then) to USA travelers. Even if possible, I will not like flying to get there and back, so probably will roll this deposit to one closer to home.

Share this post


Link to post
Share on other sites
Posted (edited)
44 minutes ago, Coral said:

I would be curious also. Such a beauty.

Last November on Mozart learned that we could all still book on the Mozart if we wanted, just need to go through TA in Hong Kong. They were keeping English speaking staff and planning to market in South Asia also (eg India).

Edited by mskatiemae

Share this post


Link to post
Share on other sites
Just now, mskatiemae said:

Last November on Mozart learned that we could all still book on the Mozart if we wanted, just need to go through TA in Hong Kong. They were keeping English speaking staff and planning to market in South Asia also (eg India).

My hope is that they change their mind and put the ship back with Crystal. My guess is they wanted to say "they have the youngest fleet in Europe". 

 

I am open to trying the other ships but I have to say I LOVED the Mozart.

 

Do you think they would have tours in English?

 

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Forum Jump
    • Categories
      • Forum Assistance
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...