Norwegian Reclaiming Loyalty Points On Cancelled Cruises

[oteixeira]

So if the loyalty program is already underwhelming and NCL has done so many things over the years that you folks think they need to give you free loyalty points why do you even consider sailing with this line.  Their are plenty of others out there....

[seaman11]

1 minute ago, oteixeira said:

So if the loyalty program is already underwhelming and NCL has done so many things over the years that you folks think they need to give you free loyalty points why do you even consider sailing with this line.  Their are plenty of others out there....

[oteixeira]

And I am not a cheerleader either, I am just saying they owe nothing because the program says clearly that points are earned for being on the ship (per day).  They don't need good press, they need to save money and work towards reopening.  They could give us all a gold brick right now and the news would still be hammering them and every other cruise line, nothing will fix that.   I suppose I should know better, this place (CC) is named "critic" after all, my bad for thinking people would be logical about this.

[Travelling2Some]

37 minutes ago, oteixeira said:

So if the loyalty program is already underwhelming and NCL has done so many things over the years that you folks think they need to give you free loyalty points why do you even consider sailing with this line.  Their are plenty of others out there....

Whichever line has the itinerary I want at the right price is who I go with.  I don't have to be crazy about a company to buy a product from them.  It's not a personal relationship. I couldn't care less about the loyalty program or the points.  All I get is a bottle of awful wine that I always leave for the room steward and some free laundry.

[oteixeira]

20 minutes ago, Travelling2Some said:

 I couldn't care less about the loyalty program or the points. 

 

If this is true, then you are not the audience I was addressing in my post.  I was talking to all the people that want free points as a "Good PR move".

[FLAHAM]

So four months after giving me the points NCL has decided to take them back?

[BirdTravels]

11 hours ago, gravitar said:

Didn't see this posted yet https://cruiseradio.net/norwegian-reclaiming-rewards-points-on-cancelled-cruises/ Although most Norwegian Cruise Line guests received Latitudes rewards points for sailings that were cancelled by the industry-wide shutdown, those points will soon be reclaimed by the company.

Great News that this error has been corrected. You don't want people advancing tiers for not sailing. 

Edited August 4, 2020 by BirdTravels

[luv2kroooz]

9 minutes ago, FLAHAM said:

So four months after giving me the points NCL has decided to take them back?

Just be thankful they aren't charging a 20% service fee. 😉

[luv2kroooz]

Just now, BirdTravels said:

Great News that this error has bee corrected. You don't want people advancing tiers for not sailing. 

No,bird, YOU and NCL don't want people advancing tiers for not sailing. The rest of the community is fine with it.

[Travelling2Some]

1 minute ago, luv2kroooz said:

Just be thankful they aren't charging a 20% service fee. 😉

Good one!

[BirdTravels]

2 hours ago, oteixeira said:

 "Good PR move".

It's a great PR move to correct the error and demonstrate to the loyal NCL customers that tier status matters and is not just given away due to a computer glitch. 

[complawyer]

it's absolutely amazing that so many of you are upset because points you were never entitled have been taken away.  why do you think its a good will gesture to give people what they didnt earn. besides how many people actually benefited with the increase in points moving them up to a higher level?  the 36 points i would have earned for my 18 day cruise in a 2 bedroom suite would have given me a total of 232 points, still 468 short of ambassador status. if i were to take 2, 14 day cruises per year and stayed only in a suite, after 8 years i'd still be 18 points short. if i live that long in 8 years i'll be 80 years old. i hope if i live that long i can still function well enough to cruise.

 

bottom line, you really didnt earn those points, so in reality you have lost absolutely nothing. 

 

fyi even at platinum plus level, the only thing i appreciate is the extra free bag of laundry and the extra 15% off cruise excursions. with the $50.00 off, with free at sea and the 15% it saves us some money. i'm not a wine drinker and i'm on vacation so i really dont need or use the  wi-fi.

 

just hope all this crap lifts soon, book your next cruise get on board and enjoy, we're already booked onthe 10 days from athens in march and the 10 days from amsterdam in july. by the way this will give me an additional 40 points

[Trimone]

Few tier points lost, how about the interest on your money during refund processing? 

[Casino Comp Chick]

7 hours ago, BirdTravels said:

It's a great PR move to correct the error and demonstrate to the loyal NCL customers that tier status matters and is not just given away due to a computer glitch. 

But it is ok for NCL to sell those perks and basically downgrade the value to people who actually earned them like they did last year?

 

FYI...I did not receive any phantom points so I don’t have a horse in this race....just stating my opinion. I also think if Kevin Sheehan was still at NCL he would have let the points stand as a gesture of good will...something that is lacking in the current management.

Edited August 4, 2020 by Casino Comp Chick

[brovol]

10 hours ago, BirdTravels said:

It's a great PR move to correct the error and demonstrate to the loyal NCL customers that tier status matters and is not just given away due to a computer glitch. 

Gads.  I bet your neighbors just love you.

 

Reminds me of those folks in the workplace who cant stand it when someone else gets a raise, and instead of thinking that its great for everyone when anyone gets a bump up, because the office payscale is upward trending, they are more concerned with keeping others around them down, so they feel better about their own status.  Counterproductive disposition. 

 

Not a surprising comment here though.

[vince_g]

11 hours ago, luv2kroooz said:

No,bird, YOU and NCL don't want people advancing tiers for not sailing. The rest of the community is fine with it.

Not true.  The rest of the community is not fine with it.  Just didn't think it was important enough to post on, until I saw your comment.

[SeaShark]

50 minutes ago, brovol said:

Gads.  I bet your neighbors just love you.

 

Reminds me of those folks in the workplace who cant stand it when someone else gets a raise, and instead of thinking that its great for everyone when anyone gets a bump up, because the office payscale is upward trending, they are more concerned with keeping others around them down, so they feel better about their own status.  Counterproductive disposition. 

 

Not a surprising comment here though.

 

Betting you wouldn't feel quite the same if a bunch of people where you work were given raises that they did not earn due to a computer error. Especially if you weren't given then unearned raise.

 

Also wondering how you'd feel if a computer glitch took points away from people? Would you think NCL should correct the problem or just let it stand?

[kasmrobi]

Curious: has this been reported/verified on any other sites?

[luv2kroooz]

12 minutes ago, vince_g said:

Not true.  The rest of the community is not fine with it.  Just didn't think it was important enough to post on, until I saw your comment.

Thanks for the correction. So NCL, Bird and now Vince G.

[DCGuy64]

14 hours ago, oteixeira said:

And I am not a cheerleader either, I am just saying they owe nothing because the program says clearly that points are earned for being on the ship (per day).  They don't need good press, they need to save money and work towards reopening.  They could give us all a gold brick right now and the news would still be hammering them and every other cruise line, nothing will fix that.   I suppose I should know better, this place (CC) is named "critic" after all, my bad for thinking people would be logical about this.

LOL...

I sometimes wonder about that word "critic," too. Some people seem to take it literally, as if the only reason to post is to complain. (in reality, of course, the word means more like "one who evaluates," like a restaurant critic, a music critic, an art critic, etc... Doesn't have to be bad news, necessarily) . But yeah, you're 100% right. 😊

[onetimearoundtheworld]

Sometimes companies recognise a good opportunity when it occurs. Like cathay pacific in 2019. I still remembered it even though I didn't book one of the tickets. So I am sure a creative marketing and PR department at NCL could have used that for something very valuable:

https://www.bbc.com/news/business-46732952

 

Edited August 4, 2020 by onetimearoundtheworld

[bones774]

we should be more worried about losing all our points/status and any CN certs we have if they go under. Even if they don't go under they could restructure Latitudes to save $$$

[brovol]

1 hour ago, SeaShark said:

 

Betting you wouldn't feel quite the same if a bunch of people where you work were given raises that they did not earn due to a computer error. Especially if you weren't given then unearned raise.

 

Also wondering how you'd feel if a computer glitch took points away from people? Would you think NCL should correct the problem or just let it stand?

I dont have an issue with NCL discovering an error, if that is what it was, and correcting it.  I will understand that, even though I will lose those points myself.  I have an issue with someone celebrating the fact that others are losing that "windfall". 

[WillCruiseForMoney]

If they left the points on accounts, what about all of those that had cancelled cruises cancelled but did not have the extra points show on their account.  Should they all be complaining that they did not get them?  

[sanger727]

17 hours ago, oteixeira said:

So I have seen this more than once, and I don't get this.  What exactly did they do that they need to offer some good public relations to make up for it?  They had almost zero cases, they shut down when asked, the followed all the guidelines so far, they broke no laws, this is where I am lost.  

 

How about putting ridiculous restrictions on people who wanted refunds - they only had a very specific few dates to request it and if you missed those dates you were out of luck; taking more than 90 days to issue refunds; cancelling in small batches leaving people in limbo for months; raising prices substantially so that 125% plus 20% discount you got still didn't pay for an equivalent cruise the next year... 

 

I"m not saying they did anything "wrong" or anything different than most other cruise companies. Although some did more and some did better. The cruise industry as a whole is certainly hurting. And many customers feel negatively towards them due to losing a vacation they were looking forward to, increased prices, and slow refunds.  They should be doing EVERYTHING in their power to encourage people to return to them in the future. A small bump up in loyalty points is a tiny price to pay in terms of good will for customers to remain loyal. Not saying they have to. Just that it would be good business to do it.  Celebrity, for example, has been offering loyalty points via e-mail offers to their customers so they can continue building points when there are no cruises occurring.