Jump to content
Cruise Critic Community
SpainAlien

Requested Cancellation - How long to take effect?

Recommended Posts

I wonder if you can answer a question for me?  Perhaps I am being unreasonable.

 

I contacted my PCC at NCL yesterday and asked him to cancel our cruise for September 2021 under the Peace of Mind policy.  I thought it would have been done immediately and therefore I am surprised that 24 hours later the cruise is still showing on My NCL and we do not yet have the FCC.  How long does it normally take?

 

Many thanks

 

 

Share this post


Link to post
Share on other sites

I have just spoken to my PCC and he says that it will take 15-20 days for the FCC to appear in MyNCL.   I do not have a good relationship with my PCC he has lied to me many times and I do not trust what he is saying now, I suspect that he is putting off the cancellation until after the end of month for some reason - perhaps his sales figures.  

 

 

Share this post


Link to post
Share on other sites

Why are you taking a FCC credit for September 2021 already? Is that how it was paid for originally? 

Share this post


Link to post
Share on other sites
25 minutes ago, tallnthensome said:

Why are you taking a FCC credit for September 2021 already? Is that how it was paid for originally? 

In EU deposits are non refundable immediately therefore I can only get FCC because of the Peace of Mind policy otherwise I would lose the 560€ I had to pay as a deposit last year

 

Share this post


Link to post
Share on other sites
3 hours ago, SpainAlien said:

I have just spoken to my PCC and he says that it will take 15-20 days for the FCC to appear in MyNCL.   I do not have a good relationship with my PCC he has lied to me many times and I do not trust what he is saying now, I suspect that he is putting off the cancellation until after the end of month for some reason - perhaps his sales figures.  

 

 

Cancelled our B to B Greece cruise for May 2021 Monday and rebooked (lost the OBC but saved 900 pounds).  Cancellation email came within minutes followed by the new booking email.  P.C.C. said the FCC  (deposits returned under the peace of mind)  from the original booking should appear in our account between two and three weeks .

We live in mainland Spain but book through the U.K. call centre

Share this post


Link to post
Share on other sites
Posted (edited)
1 hour ago, deniseatnycs said:

We live in mainland Spain but book through the U.K. call centre

The same as us, we live in Alicante province but our PCC is in the international division of Miami. We want to rebook with the UK call centre because we have a better relationship with them

 

I asked the PCC to cancel yesterday and he still hasn't done it 

 

Edited by SpainAlien

Share this post


Link to post
Share on other sites
5 minutes ago, SpainAlien said:

The same as us, we live in Alicante province but our PCC is in the international division of Miami. We want to rebook with the UK call centre because we have a better relationship with them

 

I asked the PCC to cancel yesterday and he still hasn't done it 

 

Small world we have an apartment at Villamartin and our home in a Spanish village just outside Orihuela.  We were "allocated" a Spain based PCC by Miami but after 2 telephone conversations ended the relationship and went back the the excellent U.K. team.

Looking forward to cruising again we have seven booked with NCL the first the T.A. out of Barcelona in November, living in hope as the Epic is in Europe but being realistic so have a plan B to use up our Alicante to Barcelona flight and Hotel bookings 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Forum Jump
    • Categories
      • Forum Assistance
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...