Scenic Not Giving Refunds

[cruiseonward]

Trip was planned for October 2020.  It was cancelled on 29 July 2020.  We requested a refund, and was told...no they are only giving a credit...AND at only 100%. However, their T&C

clearly states 

 

Does anyone have any ideas on how to get deposit refunded?  BE very careful before booking any Scenic trip.

Edited March 23, 2022 by Host Jazzbeau
took SHOUTING from title

[dreamercruise]

Cruiseonward, so sorry about your frustration.  I have not heard anyone got a refund from Scenic.  Everyone I know or hear from this board took the future cruise credit to rebook. My question to you is if Scenic agrees to refund you all but the deposit?  My thinking is that you may be able to do a chargeback on your final payment assuming that the payment was made not too long ago.  As for the deposit, we have no choice but to take the future cruise credits.  My hope is that the cruise line will survive, so we can cruise again and not lose our money.

[Host Jazzbeau]

Is this a Scenic river cruise, or one of their other offerings?

[Solent Richard]

May I just make a comment here.

 

I had two cruises booked with Emerald Waterways which is part of the Scenic group. Both were cancelled and I was offered similar options on both, I chose a refund on one and a rebook on another.

 

The Refund was paid in full and in good time.

 

 

[bohaiboy]

If I read the OP attachment, it indicates refunds are possible.  Am I missing something?

[cruiseonward]

On 3/23/2022 at 3:40 PM, bohaiboy said:

If I read the OP attachment, it indicates refunds are possible.  Am I missing something?

No their T&C did state they would give a refund.  However they refused.  Finally after over 6 months they agreed, and then did not refund for another 6 months.