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Crystal Clean+ 3.0 Protocols Introduced for Crystal Fleet


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The media release from Crystal

 

Crystal Clean+ 3.0 Protocols Introduced for Crystal Fleet

 

Crystal updates health and safety protocols to incorporate CLIA guidelines for COVID-19 testing for all guests and crew and more

 

MIAMI, September 24, 2020 – Today, Crystal introduced an expanded set of health and safety measures for its Crystal Clean+ protocols to include requirements for COVID-19 testing for guests and crew, mandatory travel insurance, in-port guidelines and more.  The new Crystal Clean + 3.0 protocols build on Crystal Clean+ 2.0, the initial set of enhanced health and safety procedures which the company released in July. The Crystal Clean+ protocols go beyond Crystal’s already stringent practices to further safeguard guests’ and crews’ well-being and offer travelers peace of mind when they return to cruising the world again. Crystal Clean+ 3.0 guidelines feature noteworthy updates in the company’s pre-boarding and embarkation procedures, social distancing requirements, shore excursion policy, crew member standards and practices and more. The new Crystal Clean + 3.0 protocols are tailored to meet the unique needs of the luxury traveler and incorporate the current recommendations provided by Cruise Line International Association’s (CLIA) to the Centers for Disease Control (CDC).

 

As per Crystal Clean + 3.0, guests will now be required to complete a COVID-19 test prior to departure for their cruise and provide a printed copy of their negative result at check-in—failure to comply with this requirement will result in denial of boarding. In addition, guests will take a second COVID-19 test upon arrival at the pier and must test negative prior to boarding. Guests will be required to purchase travel insurance, which can be purchased via Crystal or a third party.

 

While on board, Crystal guests are asked to observe social distancing of at least six feet (two meters) of those outside of one’s travel party including dance partners, and as a result Crystal’s Ambassador Host dance program as well as Crystal’s Junior Activities programming and in-suite babysitting services will be suspended until further notice. In order to safeguard the guest experience and ensure consistent safety precautions throughout their journey, guests will only be permitted to disembark the ship in port if participating in Crystal’s shoreside activities or excursions and shuttle buses into town will not be provided when in port; guests who do not comply with this requirement will not be permitted to re-board the ship. 

 

As a part of Crystal Clean + 3.0 program updates, Crystal has also enhanced the health and safety measures for its crew to further safeguard their health and well-being. All crew will be tested for COVID-19 prior to leaving their home location to join the ship and must receive a negative result; they also will take a COVID-19 test at embarkation, quarantine for seven days upon arrival, and take a test at the end of that seven-day period and receive a negative result, before beginning their duties. In addition, crew will be tested periodically during their rotations.

 

The comprehensive list of Crystal Clean+ guidelines, including the new 3.0 additions, can be found on Crystal’s new Health & Safety Hub on the Crystal website. Crystal Clean + 3.0 measures were released across all brand experiences – Crystal Cruises, Crystal River Cruises, Crystal Yacht Cruises and Crystal Expedition Cruises.  The Crystal Clean+ protocols are predominantly consistent across the entire Crystal fleet, with some specific nuances to accommodate the differences of the individual ships and Crystal Experiences.

 

Crystal is committed to being in full compliance with CLIA guidelines as well as the CDC (for Crystal Symphony, Crystal Serenity and Crystal Endeavor), EU Healthy Gateways (for Crystal Esprit) and any local or national regulations set by European cities and states (for Crystal River Cruises) and, as such, will update these protocols according to their recommendations. Crystal has voluntarily extended its suspension of global voyages until December 31, 2020.

 

All Crystal ships across the fleet including Ocean, River, Yacht and Expedition offer nearly double the space per person than ships of a similar size, which is among the highest space ratios in the industry and their social spaciousness will be further augmented through the Crystal Clean+ program’s evolving public health and safety measures. Further, Crystal Endeavor and Crystal’s River ships are all-suite and all-balcony with most staterooms on its two Ocean ships featuring private verandas for fresh airflow. 

 

The safety of guests and crew members is Crystal’s number one priority and the fleet will resume service only when the company’s expert team and global health and government authorities indicate that it is safe to do so.

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So what happens if you get a positive test before you leave or once you arrive? Will Crystal give you a voucher towards another cruise or do you just lose your cruise fare? Do they expect insurance will reimburse you?

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5 minutes ago, Coral said:

So what happens if you get a positive test before you leave or once you arrive? Will Crystal give you a voucher towards another cruise or do you just lose your cruise fare? Do they expect insurance will reimburse you?

Great questions that requires answers before we cruise.  No one wants to cruise with Covid but there is little trust in the accuracy of the tests.  

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9 hours ago, almostretired said:

Great questions that requires answers before we cruise.  No one wants to cruise with Covid but there is little trust in the accuracy of the tests.  

And the cost of air. Looks like I won't be cruising anytime soon.

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28 minutes ago, FlyerTalker said:

 

And air costs fit this discussion how?

If I am going to fly to catch a ship and then am turned down at the ship for COVID-19. There is air expenses that are lost. I don't live near a port and I really don't want to cruise the Caribbean so air expenses are not cheap.

It is still too early if COVID will be insured by many insurances companies for a reason for a claim.

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1 hour ago, marienbad said:

Am I mistaken to believe that Crystal will require travel insurance?

i did not see this requirement in the Healthy Sail recommendations.

I saw it listed on the web site that Travel Insurance is required; thru Crystal or third party.

 

It's under pre-boarding and then under declaration of safety.

 

Keith

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This required purchase of insurance is a can of worms.  I have a Crystal river cruise next April.  I will be in Hungary for six days before the cruise so no idea when I am supposed to get my cover test.  Was not planning on insurance; have no idea what the minimum requirements Crystal may put on insurance (still have six months to find out).  I know they are being proactive and all of these protocols may change between now and April; I just think they have gone overboard.

 

Marc

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15 minutes ago, marienbad said:

I saw that, but I saw no such requirement for travel insurance for other cruise lines in the Healthy Sail recommendations or in the CLIA recommendations.


I suspect it’s just a question of timing as each line releases updated versions based on CLIA and other bodies recommendations 

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9 hours ago, Coral said:

If I am going to fly to catch a ship and then am turned down at the ship for COVID-19. There are air expenses that are lost. I don't live near a port and I really don't want to cruise the Caribbean so air expenses are not cheap.

It is still too early if COVID will be insured by many insurances companies for a reason for a claim.

I hate not being able to edit after so long. Sorry for grammatical error.

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On 9/24/2020 at 8:09 PM, Coral said:

So what happens if you get a positive test before you leave or once you arrive? Will Crystal give you a voucher towards another cruise or do you just lose your cruise fare? Do they expect insurance will reimburse you?

Great question.  

 

I went to Crystal on this to see if I could get clarification.  I also have a couple of other related insurance questions.  I did mention that my understanding is that COVID-19 might not be covered by some of the travel insurance companies.

 

At this time if one did have COVID-19 and could not sail such as showing up to the pier and having it they would not receive a refund.  This item has also been raised by others including on a  travel partner webinar conducted by Crystal on Thursday.  One of the executives at Crystal will be following up on this issue to get additional information out..  

 

We are going t find that the protocols are based on today's environment.  I suspect they will continue to evolve based on feedback from guests/travel partners (more clarification where there are questions/concerns) and they will be adjusted base on COVID-19.  This will include the evolution of the virus as well as the timing and the results of the vaccine.  The rules IMHO are designed to minimize the risk of someone boarding who has COVID-19 and in the unlikely even this happens are designed to minimize its spread.

 

In our case, we will carefully evaluate the terms of the travel insurance coverage and cost with the risk of having to cancel the cruise due to COVID-19.  By this I mean while we will see if we can find insurance to cover COVID-19 we would balance the cost of a policy which covers COVID-19 with one that doesn't and consider the risk of getting it, not being able to cruise and the cost of the cruise.  For years we have doing this for all of our cruises with respect to how much travel insurance coverage we take versus the risk we want to take if we can't make the cruise.  We always get a high level of medical insurance but the travel cancellation portion we have adjusted based on how much risk we want to take versus cost.  

 

When it comes to travel/medical insurance I always say the devil is in the details so I highly recommend reading through the policy oneself, seeking answers to any questions one has, and if one feels it is necessary getting guidance from a travel insurance expert and/or ones travel specialist.  Be sure that whatever you told is clearly in writing because if it is not in the insurance document and someone gave you the wrong information you can be up a creek without a paddle.

 

Keith

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45 minutes ago, Keith1010 said:

1. At this time if one did have COVID-19 and could not sail such as showing up to the pier and having it they would not receive a refund.  .....

 

2. In our case, we will carefully evaluate the terms of the travel insurance coverage and cost with the risk of having to cancel the cruise due to COVID-19.  By this I mean while we will see if we can find insurance to cover COVID-19 we would balance the cost of a policy which covers COVID-19 with one that doesn't and consider the risk of getting it, not being able to cruise and the cost of the cruise...

 

Remember Insurance only covers the outcome financially - not in terms of your health - if you get COVID then the impact can be significant and long lasting - so it's part of a risk assessment whether one is prepared to put oneself in a position where there is a potential increased risk

 

I think the first point is a show stopper for us - if we pick up something en route to the ship and can't board, and can't return home then we'd want to have travel insurance to cover those costs - whether it's available and what cost remains to be seen

 

Re point two - in the past one could make a choice on whether to self insure - that option wont be offered moving forward. I do wonder just what scrutiny the specific of the policy will be subject to by Crystal before allowing boarding - as you have said the devils in the detail and if someone doesn't check the detail and coverage for COVID related claims then things will get interesting

 

Sadly as it stands I'm not hopeful of a return to cruising myself while the protocols are as they are. That doesn't mean I don't agree with them being required and put in place given the current situation and I expect some will be happy to (attempt to) comply in order to return to cruising as soon as possible

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Terry very well said and I also agree with you about the ravel insurance.

 

For us we get travel insurance which covers medical and get the maximum medical insurance we can as we find the cost for medical is relatively small.  Where we take risk is on the travel potion with respect to travel cancellation.  We will need some additional details on the insurance amounts.

 

In our case we won't cruise until a vaccine which is proven to be effective (we'll have to see what the effectiveness rate is) is available and we have gotten it.  No vaccine means no travel for us whether by ship or any other means and no vaccine for us means no restaurants and doing what we do now which is minimal visits for me to the supermarket, no other in-store shopping, no visits with others indoors and lots of social distancing and wearing masks when social distancing is not possible.  Hoping that one or more vaccines are certified later this year and are available by second quarter of 2021 to people like ourselves and that they are effective in the 75+ and last.  Many unknowns at this time.  We do have cruising plans factoring in these time frames and hope they will become a reality.

 

I feel we were very fortunate to have beaten the odds when we spend time in Sydney in March following the first half of WC20, took two long flights back to the USA, spent a few days on Long Island in New York when COVID-19 was breaking out followed by one more flight home.  We are thankful we didn't get COVID-19 and don't want to play the odds again.  So no vaccine ='s not travel for us.

 

I am more willing to take risk such as having to cancel the cruise for COVID-19 even if the insurance doesn't cover it than getting COVID-19 in the first place. I know that's an interesting twist.  I worry too much abut the ramifications should one or both of us get COVID-19 and the odds are if one gets it the other one will.  I feel the odds are less of an issue if the vaccine is 75% effective but we'll just have to see how things play out.  Also, hoping by then an effective medicine will be available to treat symptoms for those getting COVID-19 although I wonder since the symptoms can vary tremendously from person-to-person if it will require a range of medicine based on symptoms. 

 

Like you said and like most things all of this will come down to each person.  I am willing to Cruise with the protocols (with an effective vaccine) because of my belief not putting off those things to tomorrow we can do today.   By the time we cruise it will be around 18 months and with each passing year there is less time to cruise in the balance of our remaining lifetime than when we were in our 20's. 

 

To think one virus has changed so much in such a relatively short-time.

 

Keith

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I have been reviewing the protocols for river cruises; not fun.  No independent touring; there goes my outing for schnitzel in Vienna.  We will be in Budapest for six days before embarking; when do I get tested?  Having to purchase insurance of some undetermined amount.  They are not river cruising until next March; couldn't they wait to put these outs until they had a better idea what would be needed then?

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17 minutes ago, mrlevin said:

I have been reviewing the protocols for river cruises; not fun.  No independent touring; there goes my outing for schnitzel in Vienna.  We will be in Budapest for six days before embarking; when do I get tested?  Having to purchase insurance of some undetermined amount.  They are not river cruising until next March; couldn't they wait to put these outs until they had a better idea what would be needed then?

This does not sound good - you have to get to Figlmüller. I do have to say Crystal's schnitzel was pretty good...... Still. My favorite part of my river cruise was the time I was wandering off on my own. I was able to do a few days in Vienna before and LOVED Vienna. I did not get to Budapest. Can you change to a different date? Like a year later?

 

 

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