Milwaukee Eight Posted October 14, 2020 #1 Share Posted October 14, 2020 When sailing begins, will Royal continue to staff ships with a Diamond and/or Suite Concierge? M8 1 Link to comment Share on other sites More sharing options...
molly361 Posted October 14, 2020 #2 Share Posted October 14, 2020 Yes, yes they will. I have no source to quote on this😇 1 1 1 Link to comment Share on other sites More sharing options...
Rare twangster Posted October 14, 2020 #3 Share Posted October 14, 2020 Given that Royal has stated that a lot of bookings are from loyal customers that could lend itself to C&A positions on board being staffed but on the flip side these positions are less important on short sailings. If there wasn't a DL Concierge on a 3 or 4 night sailing that wouldn't be a calamity. Given the need to shift crew duty time to cover more pandemic response and mitigation activities these positions could be considered non-essential. Suite revenue should justify having that concierge position staffed. They wouldn't want word getting out that the suite experience has been compromised or they have cut corners for suite guests. 7 1 Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted October 14, 2020 Author #4 Share Posted October 14, 2020 12 minutes ago, twangster said: If there wasn't a DL Concierge on a 3 or 4 night sailing that wouldn't be a calamity. I agree. Maybe the DL wouldn’t be open either? Link to comment Share on other sites More sharing options...
irishgal432 Posted October 14, 2020 #5 Share Posted October 14, 2020 I would think initially they would not be open. Thinking about not only the dl concierge but the other bartenders in the evening that would have to be there. That would cut down in staff, food prep and cleaning. on Monarch which is a much smaller ship, there was no dL and the loyalty ambassador held the nightly event. Is that another position which will be eliminated short term? Molly is gone so are the others as well? With reduced capacity, there may not be as many diamond and diamond plus on board as normal on the short cruises. We took a shortened hurricane cruise and every lounge both the suite lounge and diamond lounge were dead. 1 Link to comment Share on other sites More sharing options...
Rare twangster Posted October 14, 2020 #6 Share Posted October 14, 2020 19 minutes ago, Milwaukee Eight said: I agree. Maybe the DL wouldn’t be open either? Since NV seems to be a startup ship we can look at her. Perhaps the Star Lounge will be used for a happy hour event with the DL locked. At 50% capacity the entire Star Lounge would allow distancing with lower top tier numbers on board. Or perhaps it will just be 3 drink coupons. We'll know soon enough once cruises resume. 1 1 Link to comment Share on other sites More sharing options...
islandwannabee Posted October 14, 2020 #7 Share Posted October 14, 2020 The new rules for the cruises sailing in other areas of the World, there are no cocktail parties, so I don't think there will be a diamond/pinnacle happy hour, therefore no need for the concierge. 1 Link to comment Share on other sites More sharing options...
Rare twangster Posted October 14, 2020 #8 Share Posted October 14, 2020 24 minutes ago, islandwannabee said: therefore no need for the concierge The concierge does a lot more than host an evening event. 5 Link to comment Share on other sites More sharing options...
Seville2Cabo Posted October 14, 2020 #9 Share Posted October 14, 2020 What does the diamond concierge do? I’ve never asked them to do anything for me. I have asked the suite concierge to make dinner reservations on the package before boarding, but nothing once on the ship. What do people ask the diamond concierge to do? 1 Link to comment Share on other sites More sharing options...
molly361 Posted October 14, 2020 #10 Share Posted October 14, 2020 Not sure about the DL concierge but thinking the SL one would need to stay. If you take away too many things from the suite dwellers there goes the reason for booking one other than a bigger cabin 1 Link to comment Share on other sites More sharing options...
Rare twangster Posted October 14, 2020 #11 Share Posted October 14, 2020 24 minutes ago, Seville2Cabo said: What does the diamond concierge do? I’ve never asked them to do anything for me. I have asked the suite concierge to make dinner reservations on the package before boarding, but nothing once on the ship. What do people ask the diamond concierge to do? When not booked in a suite, a diamond concierge can be leveraged for many of the requests that a suite concierge helps suites guests with. This could be dealing with unexplained charges on the account or booking onboard activities. They can be an alternative to standing in lines at guest services for some matters. If you have a maintenance issue that isn't addressed to your liking they can assist with escalating the matter. They can be a means to address concerns short of the nuclear option of going straight to the HD. 2 Link to comment Share on other sites More sharing options...
grapau27 Posted October 14, 2020 #12 Share Posted October 14, 2020 2 hours ago, twangster said: Given that Royal has stated that a lot of bookings are from loyal customers that could lend itself to C&A positions on board being staffed but on the flip side these positions are less important on short sailings. If there wasn't a DL Concierge on a 3 or 4 night sailing that wouldn't be a calamity. Given the need to shift crew duty time to cover more pandemic response and mitigation activities these positions could be considered non-essential. Suite revenue should justify having that concierge position staffed. They wouldn't want word getting out that the suite experience has been compromised or they have cut corners for suite guests. Good point about the Suite experience. Link to comment Share on other sites More sharing options...
grapau27 Posted October 14, 2020 #13 Share Posted October 14, 2020 39 minutes ago, Seville2Cabo said: What does the diamond concierge do? I’ve never asked them to do anything for me. I have asked the suite concierge to make dinner reservations on the package before boarding, but nothing once on the ship. What do people ask the diamond concierge to do? When sailing from Dubai our DL concierge checked us in for our flights home and printed the airline tickets. Link to comment Share on other sites More sharing options...
RFerrington Posted October 14, 2020 #14 Share Posted October 14, 2020 9 minutes ago, twangster said: This could be dealing with unexplained charges on the account or booking onboard activities. They can be an alternative to standing in lines at guest services for some matters. If you have a maintenance issue that isn't addressed to your liking they can assist with escalating the matter. They can be a means to address concerns short of the nuclear option of going straight to the HD. If they do eliminate or minimize the upper tier Concierge(s), I hope that they have a dedicated suite/upper tier line at Guest Services. 2 Link to comment Share on other sites More sharing options...
RFerrington Posted October 14, 2020 #15 Share Posted October 14, 2020 About the only thing I ever use a Concierge for is sea pass charge disputes and making specialty restaurant reservations. I especially appreciate being able to make specialty restaurant reservations prior to boarding. I would be disappointed if I was no longer able to do that. Link to comment Share on other sites More sharing options...
grapau27 Posted October 14, 2020 #16 Share Posted October 14, 2020 3 hours ago, Milwaukee Eight said: When sailing begins, will Royal continue to staff ships with a Diamond and/or Suite Concierge? M8 The Suite Concierge would be a must. Often in the DL the concierge sit at their desk staring at their computers and not mixing with guests so they are more dispensible. Rory I got an email from RCG today with games to play. I accept CLs are destined for SLs and Suite guests and pins but this was on the email which I thought they would have corrected. Graham. 1 Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted October 14, 2020 Author #17 Share Posted October 14, 2020 I’m guessing we will not find out what is happening with the DL/CL/SL until the first ship sails and it may change from that first sailing. This is a GUESS, but maybe they will use guest services in lieu of a Diamond Concierge and even the Suite Concierge. Who knows? M8 Link to comment Share on other sites More sharing options...
grapau27 Posted October 14, 2020 #18 Share Posted October 14, 2020 2 minutes ago, Milwaukee Eight said: I’m guessing we will not find out what is happening with the DL/CL/SL until the first ship sails and it may change from that first sailing. This is a GUESS, but maybe they will use guest services in lieu of a Diamond Concierge and even the Suite Concierge. Who knows? M8 I understand the concierges are part of GS so your suggestion is valid and for the DL someone from GS might just pop in at the beginning and at the end of HH to check up on things. 2 Link to comment Share on other sites More sharing options...
yogimax Posted October 14, 2020 #19 Share Posted October 14, 2020 1 hour ago, molly361 said: Not sure about the DL concierge but thinking the SL one would need to stay. If you take away too many things from the suite dwellers there goes the reason for booking one other than a bigger cabin So your position... Take it away from others but... Don't take it away from me. 1 1 Link to comment Share on other sites More sharing options...
Domino D Posted October 14, 2020 #20 Share Posted October 14, 2020 If the ships are going to sail at significant reduction in passengers (or has that changed), you would think that the duties could be covered by Guest Services and/or the Suite Concierge as you all have suggested. The lounge events could likely happen during certain hours in another outlet, without significantly displacing other passengers. I would guess the first question is will all the suites be available, or will the distancing mean they want to limit passengers by deck and/or category. If this is the case then the Suite Concierge may be able to handle both the suite duties and D/D+/P duties with reduced numbers. 2 Link to comment Share on other sites More sharing options...
molly361 Posted October 14, 2020 #21 Share Posted October 14, 2020 4 minutes ago, yogimax said: So your position... Take it away from others but... Don't take it away from me. I'm not a suite booker unless I can find a bargain 3 Link to comment Share on other sites More sharing options...
Ourusualbeach Posted October 14, 2020 #22 Share Posted October 14, 2020 3 minutes ago, molly361 said: I'm not a suite booker unless I can find a bargain 2022 is a good year 3 1 Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted October 14, 2020 Author #23 Share Posted October 14, 2020 19 minutes ago, yogimax said: So your position... Take it away from others but... Don't take it away from me. I don’t think she said to take away your access to Suite Concierge if you are in a Suite or Pinnacle. M8 1 Link to comment Share on other sites More sharing options...
yogimax Posted October 14, 2020 #24 Share Posted October 14, 2020 36 minutes ago, Milwaukee Eight said: I’m guessing we will not find out what is happening with the DL/CL/SL until the first ship sails and it may change from that first sailing. This is a GUESS, but maybe they will use guest services in lieu of a Diamond Concierge and even the Suite Concierge. Who knows? M8 The concierges are already part of the guest services team, just a bit fancier. Link to comment Share on other sites More sharing options...
Domino D Posted October 14, 2020 #25 Share Posted October 14, 2020 48 minutes ago, yogimax said: So your position... Take it away from others but... Don't take it away from me. Isn't "people who pay a premium get more" an accepted truth? 1 1 Link to comment Share on other sites More sharing options...
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