Hub App

[MooNGaTe27]

How to you change your cruises on the Hub App . Do I have to delete the canceled cruise 1st . I dont see how to do that on the app . I can change it on my laptop but not the app ??????

 

[kdr69]

Have you tried logging out then back in?  mine has always disappeared when i have cancelled a cruise and i had to add new booking number 

[Bostwick girl]

If you’re talking about the Countdown clock on the Hub app,  all you do to change it is to tap on the date and the year, month and day comes up. Just scroll thru and choose your date.

 

[stellarose]

if you have a scheduled cruise it should work.  

[Bostwick girl]

21 minutes ago, stellarose said:

if you have a scheduled cruise it should work.  

From what I’m reading, they are trying to change the date from a cancelled cruise to a new one. In that case, you have to manually change the date as I described above. Even though a cruise has been cancelled, the countdown will continue until you change it. It isn’t an automatic process. Even when you are putting in a brand new cruise, not a changed one, you have to enter the date.

[stellarose]

ok. so far, knock on wood, my cruise has not been canceled...... my app is up to date. 

[mrp4352]

I'm having a similar issue. We changed our cruise. The app didn't update with the new information, so I removed the cruise but when I try to add it back, now the App doesn't recognize the reservation number as valid...

[MooNGaTe27]

mrp4352 thats what is happening to me its not recognizing the new booking #