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NCI is Getting desperate


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41 minutes ago, lenquixote66 said:

I am quoting Mrs.Lenquixote66 after we received a phone call from an employee of NCI saying we were missed because we have been on many NCI cruises over the years and she wanted to know if she could sign us up for several cruises.

 

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they dont call us, we dont call them, i consider this an extremely lovely synergistic relationship.

 

by the way we are also platinum + and if i really need anything, or  want to book a cruise, we have a very lovely, helpful and intelligent cruise consultant.

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6 hours ago, BirdTravels said:

Now we feel left out. We have never got a call and were Platinum Plus member. Not many emails lately either. RCL fills our inbox with ads. 

Interesting we feel the same but our are filled by HAL!

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10 hours ago, All-ready2cruise said:

Funny, I don't receive any phone calls from NCL... I guess they don't love me anymore... sniff, sniff

 

Maybe NCL couldn't afford to pay their phone bill anymore and their phone was shut off? Times are definitely tough these days for the cruise lines as well as many other businesses.

 

NCL will be back though. Too much demand out there (like us CC members!).

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This is symptomatic of the fact that NCL has a terrible customer contact management process and/or system.  It is fractured beyond belief.  After 6 NCL cruises, I have never received a phone call.

 

2 years ago, we were among those waiting for the delayed return of Breakaway to NYC - our cruise boarded at 11pm at night.  We were comparing notes among two hundred cruise critic and shall-not-be-named people all waiting for boarding to start, about how we were notified.  Some got text messages. Some got phone calls. Some got emails. Some got no notification.  

 

Same thing happens when there is a significant change to a cruise weeks or months ahead. Some get emails. Some see it in MyNCL.

 

Seems to me they could do way better than cards in the mail to convince us to book under ordinary times.  They should tailor offers to their biggest spenders... like "We noticed you haven't cruise with us in 12 months and here's $400 OBC if you book in the next 30 days"

 

I got my latest card in the mail yesterday, for whoever is going to keep track. LOL

 

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I had a call from my PCC the other day and it was a great call.  I have cruises booked for 2021 and 2022.  Used FCC's.  I was told of price drops and had also had the prepaid gratuities added to my bookings.  No extra cost and the refund amount applied to my credit card.  

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They call us all the time and we are exactly the kind of customers they really should want to get rid of -  We never go to the spa, casino or specialty restaurants nor do we buy drink packages or ship-sponsored excursions.  To add insult to injury we usually book inside cabins.  We joke that they will someday wise up and throw us overboard!

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I have sailed NCL many times and never got a call.  However, my inlaws who we are cruising with in 2022 just got a call this week.  Both them and ourselves still have some FCC sitting out there from a canceled May 2020 cruise which we used on the 2022 rebooking.  NCL tried to get my inlaws to use the remaining FCC to book another cruise.  And, this is their first time cruising NCL , and their first cruise ever. 

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On 11/13/2020 at 8:47 AM, PelicanBill said:

This is symptomatic of the fact that NCL has a terrible customer contact management process and/or system.  It is fractured beyond belief.  After 6 NCL cruises, I have never received a phone call.

 

2 years ago, we were among those waiting for the delayed return of Breakaway to NYC - our cruise boarded at 11pm at night.  We were comparing notes among two hundred cruise critic and shall-not-be-named people all waiting for boarding to start, about how we were notified.  Some got text messages. Some got phone calls. Some got emails. Some got no notification.  

 

Same thing happens when there is a significant change to a cruise weeks or months ahead. Some get emails. Some see it in MyNCL.

 

Seems to me they could do way better than cards in the mail to convince us to book under ordinary times.  They should tailor offers to their biggest spenders... like "We noticed you haven't cruise with us in 12 months and here's $400 OBC if you book in the next 30 days"

 

I got my latest card in the mail yesterday, for whoever is going to keep track. LOL

 

Same happened to us when drydock extended a day.  Only found out here on CC while at airport.

 

Our large TA never got notice.

 

Other similar cases over the years same as you outline.

 

Doubt they really care about repeat customers as evidenced by actions.

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8 hours ago, dexddd said:

Same happened to us when drydock extended a day.  Only found out here on CC while at airport. Our large TA never got notice. Other similar cases over the years same as you outline. Doubt they really care about repeat customers as evidenced by actions.

Hmmm,,, we have always got called. Robocall at home, Robocall on all cell phones in the reservation, text messages, and emails. Not that we ever want to get one, they seem to reach out via every communication method in the reservation. Cancellation, delayed boarding, [major] changes in itinerary (i.e., avoiding hurricanes), changes in embarkation terminals. 

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10 hours ago, HowardK said:

I would get calls early on or emails about my FCC after I had requested a refund- but the calls were from someone simply trying to work and support themselves during a difficult time just like we are all. 

I like the way you think.  Too many affluent folks need to remember that the working poor deserve to be treated respectfully.  They are trying to make their way instead of going on welfare.  If nothing else, as taxpayers we should appreciate that. 

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