Jump to content

Recommended Posts

RCI notified us that they sold the Empress and the Majesty. RCI canceled our September, 2021 cruise on Majesty from New Orleans. Since we lifted & shifted it from this year to 2021, we could not do anything on-line and had to call an RCI rep, who processed our 3 booked cabins quickly for a refund of deposits, as well as our cruise planner items. The rep said the refund will show up on our CC in approximately 45 days, which is fine.

Edited by SilkySal
add
Link to post
Share on other sites

I posted on the other Empress thread. We have an 11 day cruise on the Empress, end of August, Cape Liberty to Montreal, booked thru an online TA.

 

Yesterday I did get an email from Royal telling me the cruise was no more and I would be receiving whichever/whatever money I applied to the cruise, either in FCC or back to my CC whichever we wanted. Since we paid for this cruise with FCC that is what we will get back, dollar for dollar.

On the RCCL site, on my account, the cruise is still listed, but now we officially know it isn't.

 

Cheers

Len

Link to post
Share on other sites
19 minutes ago, Giantfan13 said:

I posted on the other Empress thread. We have an 11 day cruise on the Empress, end of August, Cape Liberty to Montreal, booked thru an online TA.

 

Yesterday I did get an email from Royal telling me the cruise was no more and I would be receiving whichever/whatever money I applied to the cruise, either in FCC or back to my CC whichever we wanted. Since we paid for this cruise with FCC that is what we will get back, dollar for dollar.

On the RCCL site, on my account, the cruise is still listed, but now we officially know it isn't.

 

Cheers

Len

Curious are you saying that even though you paid all with FCC you will get a full refund to your credit card?  I have a May cruise booked with a FCC & not sure if I should pay the balance which is due 2/7. 

Link to post
Share on other sites
40 minutes ago, LorraineP said:

Curious are you saying that even though you paid all with FCC you will get a full refund to your credit card?  I have a May cruise booked with a FCC & not sure if I should pay the balance which is due 2/7. 

If the FCC was a result of a global suspension then Royal is allowing that to be refunded.  If the FCC if from a sailing you cancel under CWC then it will be reissued as FCC

Link to post
Share on other sites
5 hours ago, Ourusualbeach said:

If the FCC was a result of a global suspension then Royal is allowing that to be refunded.  If the FCC if from a sailing you cancel under CWC then it will be reissued as FCC

Thank you for clarifying. 

Link to post
Share on other sites

What if Empress was the ship you lifted and shifted to? Will they allow you to lift it again to another ship with price matching the category you booked.?

 

Not sure though who would ever lift and shift to Empress.........

Link to post
Share on other sites
51 minutes ago, Jimbo said:

What if Empress was the ship you lifted and shifted to? Will they allow you to lift it again to another ship with price matching the category you booked.?

 

Not sure though who would ever lift and shift to Empress.........

Nope, refund or FCC only.  Already reported by someone with that very example. 

Link to post
Share on other sites
On 12/24/2020 at 7:15 PM, LorraineP said:

Curious are you saying that even though you paid all with FCC you will get a full refund to your credit card?  I have a May cruise booked with a FCC & not sure if I should pay the balance which is due 2/7. 

Sorry if I didn't make myself more clear.

 

We had FCC in the amount of $900 and we applied this amount to our Empress cruise, when we booked. So, now that this cruise has officially been cancelled we will get back $900 in FCC and NOT the 125% that other may get who paid cash and will opt for FCC instead of a credit back to their credit card.

 I hope that clarifies it.

 

Cheers

Len

Link to post
Share on other sites

I had a cruise booked through TA using normal FCC and was told by Royal agent that I would get back my FCC in 30-45 days.  Might possibly get an extension of time to use the FCC, wasn't sure.  There might be an option for actual cash if it was another type of FCC however since was not my case.

 

Since I booked through a TA with a group sailing the rep couldn't provide specifics about my particular case and I had to call the TA.

 

One thing he mentioned and I have not tried it yet is there might be a possibility I could book without cash since I had an FCC refund in process.

Link to post
Share on other sites
On 12/24/2020 at 6:15 PM, LorraineP said:

Curious are you saying that even though you paid all with FCC you will get a full refund to your credit card?  I have a May cruise booked with a FCC & not sure if I should pay the balance which is due 2/7. 

 On which ship is the final payment due in Feb.? Unless RCI cancels the cruise first - you need to pay the balance or cancel the cruise on or before the final payment due date. To do nothing is the worst option! 

Link to post
Share on other sites
11 minutes ago, NancyIL said:

 On which ship is the final payment due in Feb.? Unless RCI cancels the cruise first - you need to pay the balance or cancel the cruise on or before the final payment due date. To do nothing is the worst option! 

Final payment for the May 23, 2021 Oasis out of Bayonne is 2/7

Link to post
Share on other sites
1 hour ago, LB_NJ said:

I had a cruise booked through TA using normal FCC and was told by Royal agent that I would get back my FCC in 30-45 days.  Might possibly get an extension of time to use the FCC, wasn't sure.  There might be an option for actual cash if it was another type of FCC however since was not my case.

 

Since I booked through a TA with a group sailing the rep couldn't provide specifics about my particular case and I had to call the TA.

 

One thing he mentioned and I have not tried it yet is there might be a possibility I could book without cash since I had an FCC refund in process.

All FCC's regardless of how they were issued now have an apply by and a sail by date of April 30, 2022.

 

Yes you can book without a deposit while your FCC is being processed....call your TA

Link to post
Share on other sites
31 minutes ago, LorraineP said:

Final payment for the May 23, 2021 Oasis out of Bayonne is 2/7


If you don’t cancel or make the final payment, RCI will cancel the cruise, and you could lose at least part of the deposit.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Forum Jump
    • Categories
      • Thank You for 25 Years - Click for Fun Stuff!
      • Forum Assistance
      • ANNOUNCEMENT: American Queen Steamboat Company
      • Q&A: Cruise Insurance with Steve Dasseos of TripInsuranceStore.com - June 2021
      • ICYM Our Cruise Critic Live Special Event: Explore the Remote World with Hurtigruten!
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...