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Have there been any experiences with a 2nd re-book on a land based casino offer?


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There was a lot of discussion this time last year about rebooking land based casino offers that had been canceled. Opinions and outcomes went both ways. Now that this seems to be a horrible rendition of groundhog day, has anyone had to try and book for a second time using the same offer?

 

For clarification, the certificate was from Foxwoods. It has been expired for well over a year and I haven't received any new offers from the casino that would allow me to just "replace it". This will also be my first cruise, so I don't have any playthrough with NCL to warrant them giving me a traditional CAS offer. I of course took the bonus FCC, on the upgrade and out of pocket expenses, because, you know, "there is no way that this will still be going on a year from now!" 

 

I understand the whole "buyer beware" and I read the Ts&Cs so I know I won't get a cash refund, but without applying the casino cert, the FCC's barely make a dent in the full price of a comparable cruise now that the prices have been jacked up so high.

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I have had to rebook 4 cruises that were land based certificates I had. I have had pretty good success with the re-booking, but I was told earlier this year that I only had 30 days to re-book the certificate end of the cruise - that is, I could get my refund for what I paid in cash, or refund in FCC, BUT I had to re-book the cruise I received from the certificate within 30 days of cancellation. 

The first time I rebooked was last April or May - we had a cruise from Barcelona that was cancelled, of course. At that time, we rebooked pretty quickly.

On the last couple I rebooked the CAS NCL person contacted me directly to let me know about 30 day limitation. And we rebooked those.

We have been successful in getting all 4 of our cruises rebooked, although we changed one from a Venice to Alaska and with that one received a wonderful upgrade. Unfortunately that one is scheduled for September of this year so we may not end up sailing. Hopefully we'll be able to keep our great upgrade if we have to rebook.

Good luck! I would call right away about trying to get the certificate reinstated. I am interested to see how it all turns out for you. 

I hope this all makes sense. If it doesn't, please ask any other questions you may have. I've been booking CAS cruises for about 4 years and am VERY satisfied with their customer service.

 

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5 hours ago, cuterlmt said:

rebook 4 cruises that were land based certificates

Thanks for all of the info @cuterlmt. It sounds like you are still on your first "round" of cancelations though correct? Your September cruise would be the first one to possibly be canceled a second time. specifically I need to know if anyone did the original booking, got canceled and rebooked, and then got canceled again. I am wondering if they will still honor.

 

Next step will of course be calling to get the answer myself. I will update here when I have an answer. Thanks

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Our Barcelona is a re-book of a re-book. We had it scheduled for last May, 2020, then to April of this year, now cancelled, and now to 2022. It was as easy as the re-books of the original cruises - my memory is that it was actually easier because I had already re-booked some other cruises and felt comfortable with the process.

In addition, when better offers came along, like free gratuities or on board credit, we did take advantage and "re-book" the same cruise with the better offer. I had never done that before, even though I've seen it done (reading cruise critic), it was not something I was comfortable with. We did that 3 times, I think. 

 

If you get a weird answer from CAS, I would suggest calling again to get another rep. We had one rep that gave us bad information, which is how we ended up re-booking something - when we contacted a different agent, they gave us better info, which got us a better offer.

 

Good luck!!!

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Awesome, Thank you for correcting my assumption. That is great to know that you had success. and will help me when talking with the CAS rep because as you said not all of them are working off of the same info or care enough to hunt it down. I have had really great experiences with them on the phone, but you learn in the first minute or two of the conversation if its going to be a rep. that is willing to go out of their way to get you the best deal. 

 

I'll keep you posted with my results

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My daughter and I had a March, 2020 cruise that we received from Foxwoods cancelled.  We re-booked for March of 2021, and of course, that was cancelled also.  Called fairly soon after that cancellation and have now re-booked that one to March of 2022.  Beginning with the 2020 cancellation, I just kept getting FCC and never took a cash refund.

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I'm with you. We took FCC and not cash for all of our cancellations, except for the most recent one or two where they just refunded without filling out forms. But rescheduled all of our cruises. The CAS deals are awesome and we love to cruise, even if it won't be for a while. 

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603,  Just re-booked a rebook on a land based casino cert.  I didn't change itinerary, only date, so it was no problem at all, though I would move with some alacrity to re-book.  I was explicitly told that CAS reserves the right to not honor the original (long expired) land based cert if you wait too long, though time period for "waiting too long" was not specified for me, as with prior post indicating 30 days.  

 

Good luck!

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My experience has been very similar - I have rebooked a cruise from a CAS certificate (Foxwoods and Twin River) even before COVID - I've changed itinerary, length, ship, date, even passengers!!  Have also combined CAS certs for upgrade (best ship to do this is Epic -> 2 insides = balcony, because Epic doesn't have "oceanview" cabins - a tip from a great CAS rep a long time ago!!)  No problem with "expiration date" of original certificate.

 

Also have rebooked a rebook (COVID-related) with no issues - I called fairly soon after the cancellation notice.  All FCC transactions plus modest deposit $$ - didn't request refund - as in other threads can't ever figure out how the FCC was applied - was eligible for 125% plus 30% off the first time - then 100% back plus 10% off the next time - plus throw in the upgrades and I couldn't get the numbers to match - close enough though...

 

Whoever thought cruising would be suspended this long!!  Stay healthy everyone - hope to sail again safely soon.

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19 minutes ago, margie1221 said:

My experience has been very similar - I have rebooked a cruise from a CAS certificate (Foxwoods and Twin River) even before COVID - I've changed itinerary, length, ship, date, even passengers!!  Have also combined CAS certs for upgrade (best ship to do this is Epic -> 2 insides = balcony, because Epic doesn't have "oceanview" cabins - a tip from a great CAS rep a long time ago!!)  No problem with "expiration date" of original certificate.

 

 

I'd be interested in hearing more about combining certificates.  I have a just now cancelled May cruise, booked with a re-booked CAS certificate from Foxwoods.  Foxwoods is offering new free cruise certs. at the end of this month.  Although I don't think I plan to go (still taking Covid precautions), I've also heard that if you call CAS after not picking up your certificate, they may still offer you the comp. cruise.  If that is the case, I would then have the cancelled cruise cert. and the new one and would be interested in combining for a better cabin category.

 

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yes - we have combined two inside offer CAS certs (several times) to upgrade to oceanview or balcony - but they were from the same offer/issue date - i.e. hubby and I both rec'd a certif and applied them to the same booking

 

not sure if you can book two different certs from two different offers - maybe...  I would definitely call and ask.  We recently had a great experience with a CAS rep that really seemed to work some magic with the FCC, CAS certs, rebooking info, etc. - we were on the phone for about an hour!!  Ask for the best possible offer and see what happens.  Here's what happened to us...

 

In March 2020, Twin River closed due to COVID the day before we were supposed to pick up two CAS inside offer certificates - so we never picked them up.  When I called CAS to rebook our May 2020 canceled cruise, the rep saw them in the system and said she would use the best "deal" she could - also she saw an offer for my son so she helped me book the cabin next to us for him and his family - he didn't even know he had an offer sitting out there (had changed his address and didn't receive the postcard I guess).  Anyway that was for a 5-day cruise in March 2021 now rebooked for a 7-day for March 2022 - only a few hundred dollars more for the same adjoining balconies on the Escape with the Take it All promotion.   Even booked a Premier Cabana on Great Stirrup Cay with some other leftover FCC!!  Good luck in your planning 🙂 

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I say just dive in, call CAS to book. We booked 2020 Japan NClL canceled so we booked 2020 Greece I think we canceled and booked 2021 Greece and rebooked that under the current promotion. 

 

I booked another 2021 cruise and the agent informed me I still had a 10% discount so she applied it to that cruise. 

 

No idea if I will need to book again but would be great to take both this year.

Edited by Nola26
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as far as combining certificates, we have not been able to do that. I've been told that it can't be done with different certificates from different events/venues. Only if you and your partner get a certificate at the same event. 

I have used FCC to pay for other cruises - I had some extra and used it for a different cruise, so you can do that. 

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I have a CET free cruise for April 20, then Dec 20, then Apr 21 and now finally rescheduled for a Dec 21. I was able to rebook without any issues. However I have earned another free cruise but they said that I can't use 2 free cruises. 

Edited by JKMBC
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9 hours ago, cuterlmt said:

as far as combining certificates, we have not been able to do that. I've been told that it can't be done with different certificates from different events/venues. Only if you and your partner get a certificate at the same event. 

I have used FCC to pay for other cruises - I had some extra and used it for a different cruise, so you can do that. 

 

8 hours ago, JKMBC said:

I have a CET free cruise for April 20, then Dec 20, then Apr 21 and now finally rescheduled for a Dec 21. I was able to rebook without any issues. However I have earned another free cruise but they said that I can't use 2 free cruises. 

 

Thanks.  I knew a husband and wife could combine offers.  But I thought I wouldn't be able to combine two certs from two different offers.  No partner to combine with, so I was hoping to hear a different answer.  Oh well.  Still not even sure if I will even have the new offer if I didn't actually head down to Connecticut to pick up the cert.

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  • 3 weeks later...

Thank you to everyone that helped answer my question. You all provided a quick and definitive answer, so posting my own experience is merely because I hate reading threads where the OP never follows up. 

 

Also, out of curiosity,@kpark895 where about in NH are you? I'm down on the Seacoast.

 

TL;DR - Like the rest of your experiences, NCL honored my original certificate with the caveat that it be used within 30 days of the recent cancel.

 

I've got to say after reading a lot of threads from people having horror stories with NCL I have been lucky to receive nothing but great customer service. My first cancelation was for a May 2020 sailing so news of the cancelation came right at the beginning of COVID. NCL was still trying to figure things out, but when I called up CAS they were friendly and reassured me that things would be honored. A rep. called me a few hours later to explain that the certificate would be honored and gave me all of the details. The FCC and Bonus entered my account faster than they even stated, and I quickly set up the cruise that was scheduled for May 2021. The new reservation was actually cheaper than the 2020 sailing so I pushed the remaining FCC and all of the bonus to a full fare booked for 2022.

 

Fast forward to this cancelation. After posting here, I made my first call to CAS just looking for details on the certificate restrictions so that I could start planning. I was surprised, that this time around I was given a lot of freedom choosing my itinerary. The Rep told me he could pretty much get me on any 7 or less itinerary departing from the US (excluding Hawaii and departure from Alaska) good until August 2022. After the first cancelation I was only offered the same itineraries as the certificate for the same dates of travel moved forward one year so this was considerably expanded. When I called the main CAS number a second time, the SAME rep who answered my previous call took this one as well. He was great to work with on the booking and gave me his direct line for any future reservations or if I needed to re-price down the road.

 

Even with the flexibility, I ended up choosing the same cruise (7 day Bermuda from New York on the Joy.) Like the rest of you, the price had gone up, but only by $150. I went ahead and purchased a CruiseFirst Cert since I would be spending $150 anyways and this way I was left with $150 in FCC which I am going to apply to a later booking that I still have a balance on. I also did not have him apply the 10% coupon to the reservation since it only applies to the NCF. With it being a CAS booking and only paying for the upgrade fee, that would have meant that I only saved Like $50. I would much rather save it to book a full fare when they are offering OBC or letting you stack the Cruisefirst/next certs again. 

 

This will be my first cruise and I have really learned a lot being able to read the forums and see what experienced travels have done. I am not going to lie the idea of finding the best deal is almost as addicting as gambling haha. I'm not playing Facebook slots through MyVegas since you can exchange points for a CAS booking that way too.

 

Thanks again!

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10 hours ago, 603NHCruiser said:

Thank you to everyone that helped answer my question. You all provided a quick and definitive answer, so posting my own experience is merely because I hate reading threads where the OP never follows up. 

 

Also, out of curiosity,@kpark895 where about in NH are you? I'm down on the Seacoast....

 

Fast forward to this cancelation. After posting here, I made my first call to CAS just looking for details on the certificate restrictions so that I could start planning. I was surprised, that this time around I was given a lot of freedom choosing my itinerary. The Rep told me he could pretty much get me on any 7 or less itinerary departing from the US (excluding Hawaii and departure from Alaska) good until August 2022. After the first cancelation I was only offered the same itineraries as the certificate for the same dates of travel moved forward one year so this was considerably expanded. When I called the main CAS number a second time, the SAME rep who answered my previous call took this one as well. He was great to work with on the booking and gave me his direct line for any future reservations or if I needed to re-price down the road....

 

Glad to hear things worked out for you.  I live in the Lakes Region of NH.  And I'm not surprised that you were basically offered a cruise to anywhere, 7 nights or less, as a replacement - the newest land based casino offer (the one I am referencing came from Foxwoods) offers the same thing - a 7 day cruise to just about anywhere, out of any port, on any ship, 7 nights or less.  I'm going to venture a guess that with all of the Covid cancellations, people were finding it difficult to replace a cancelled cruise with one that had the same itinerary, sailing out of the same port, for the same number of days, so this type of offer makes it easier if it ever had to be replaced.

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This saturday the 13th at Twin river is the pickup time for the land based.   Although this year you go in, scan your card and they mail it to your home, likely to avoid the long line cluster that happens every year.   I believe Foxwoods was a week or 2 ago but I didn't make it out there.

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Also it goes without saying that if you are really friendly with the rep you are talking to it helps the process go smoother.  When I rebooked Mine I made sure to acknowledge how crazy it must be for them.  This then made the rep a little chatty and she spent more time into looking at the different deals she could offer me or help me with. It actually seemed like she was learning about additional deals as she was looking for me. 🙂

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