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Anyone had any luck with getting a refund or winning a contested charge with their credit card?


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9 hours ago, Back to school said:

LOL, 😂 cheerleaders!

 

 

There was no cheering there at all.  It has nothing to do with NCL per se'.  It is all fact and applies to transactions with any merchant.  Just though that people should be aware of the legal issues of making a false charge back claim.

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14 hours ago, DaCruiseBug said:

 

That may be your interpretation but consumers do have some levels of protection even in this case. That's why some have been successful in getting a refund.

 

When a customer agrees to take future cruise credit in lieu of a refund there is a reasonable expectation that you can use that credit in the near future. Which again is why some people have been successful in getting their money back even after choosing a future credit.



We all agreed to the fact that the FCC could NEVER be redeemed for cash "even in the event of future cancellations".  A person accepting an  offer can make whatever assumptions he so choose but that in no way alters the terms of the contract agreed to.

 

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17 hours ago, Trimone said:

I believe anyone that took FCC now has a chargeback case, for one the customer took the credit in the believe that it could have been used in the last twelve months, furthermore NCL can not give a date for sailing.

I take the view if you explained to your CC company that issue they could not refuse to take your case up, also throughout this epidemic NCL has continued to advertise, take bookings for cruises that they knew wouldn’t sail, they have acted like a Ponzi scheme, with the knowledge they are able to instruct chapter 11 anytime that suits them....



1) Making an ASSUMPTION about when one can use FCC has no bearing on the issue.
2) Explaining that you got refunded already by the cruise line with with FCC YOU agreed to take as full settlement means that the CC company should deny your request.
3) NO ONE 'KNEW' or KNOWS" what cruises will sail or not.
4) Any business can file for bankruptcy protection at any time.

Do you have any valid relevant points to make?  You have made none yet.

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37 minutes ago, MoCruiseFan said:



1) Making an ASSUMPTION about when one can use FCC has no bearing on the issue.
2) Explaining that you got refunded already by the cruise line with with FCC YOU agreed to take as full settlement means that the CC company should deny your request.
3) NO ONE 'KNEW' or KNOWS" what cruises will sail or not.
4) Any business can file for bankruptcy protection at any time.

Do you have any valid relevant points to make?  You have made none yet.

I thought the USA was all about customer satisfaction, obviously in your world it isn’t...

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15 minutes ago, Trimone said:

2) Explaining that you got refunded already by the cruise line with with FCC YOU agreed to take as full settlement means that the CC company should deny your request.

That’s the problem.  Assumed NCL FCC versus assumed refunds.  Silent customers, no agreement.  

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Just now, Back to school said:

That’s the problem.  Assumed NCL FCC versus assumed refunds.  Silent customers, no agreement.  

I'm not entirely sure what you mean here.  My understanding of the communication from NCL was that if the customer does nothing then NCL would leave the funds as FCC (they were automatically issued as FCC anyway, even if you were going to ask for refund).  It was required of the customer to register for the refund during the window designated for their sail date in order for them to get the refund.

 

Doing nothing was agreeing to the terms of the FCC...

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21 minutes ago, hallux said:

Doing nothing was agreeing to the terms of the FCC...

Exactly.  Unfortunately, it's quite likely that, unless pax were members of CC or similar blog site, they wouldn't understand the complexities of what they were agreeing . In the long run, it's up to the consumer to know and understand the policy and T&Cs of any type of product. 

 

 

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Windstar just required a vaccine for all cruises...here's the paragraph about refunds. Unclear to me if they are giving refunds back to the beginning of the pandemic.

 

If your clients are unable to meet the COVID-19 vaccination requirement, we will gladly provide them a refund for cancellations that occur greater than 60 days prior to sailing, and a Future Cruise Credit (FCC) will be issued for cancellations occurring within 60 days before sailing. They may contact Windstar guest services to request a refund. Windstar will process the refund to the original form(s) of payment at 100% of the amount paid to Windstar Cruises. Please note Windstar does not reimburse third party (non-Windstar) travel expenses or fees.

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6 hours ago, Back to school said:

That’s the problem.  Assumed NCL FCC versus assumed refunds.  Silent customers, no agreement.  

Accepting FCC --IS-- getting refunded and it is accepting the terms of the offer.  There was nothing assumed (other than some people foolishly assuming that they could change their mind later on their choice of taking FCC) .  The very act of taking the FCC constitutes acceptance.  All that is required for a contract to be valid is offer and acceptance.  Silence is not a part of that equation.  You may not like that, but that is the way it is.  It is all very basic Business Law 101.

 

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6 hours ago, Trimone said:

I thought the USA was all about customer satisfaction, obviously in your world it isn’t...


What I stated is first year Business Law.  It has nothing to do with "my" world.

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6 hours ago, MoCruiseFan said:

Accepting FCC --IS-- getting refunded and it is accepting the terms of the offer.  There was nothing assumed (other than some people foolishly assuming that they could change their mind later on their choice of taking FCC) .  The very act of taking the FCC constitutes acceptance.  All that is required for a contract to be valid is offer and acceptance.  Silence is not a part of that equation.  You may not like that, but that is the way it is.  It is all very basic Business Law 101.

 

Automatics acceptance. Wait and see.  Under review Attorney General “very basic Business Law 101”.   

 

“First and foremost, note that a refund will never be offered without any action. In nearly all cases, you'll have to register for this using a dedicated website specified in any communications to you from the line. Otherwise, a Future Cruise Credit will be applied by default.”

 

Stop bitching, focus thread  “Anyone had any luck with getting a refund or winning a contested charge with their credit card?”

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On 3/30/2021 at 7:08 PM, DaCruiseBug said:

 

 

 

When a customer agrees to take future cruise credit in lieu of a refund there is a reasonable expectation that you can use that credit in the near future. Which again is why some people have been successful in getting their money back even after choosing a future credit.

 

You can use that credit today if you wanted.  Go to NCL.com book a cruise, and use the credit.

There's no issue in being able to use that credit in the near future.  They've even extended the use by and sail by dates of the credit to make it easier to use.

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5 minutes ago, Named-Tawny said:

 

You can use that credit today if you wanted.  Go to NCL.com book a cruise, and use the credit.

There's no issue in being able to use that credit in the near future.  They've even extended the use by and sail by dates of the credit to make it easier to use.

Booking a cruise, and actually taking a cruise are 2 different things. Which is once again why some people have had success making this case.

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On 3/31/2021 at 3:00 PM, CroozFanatic said:

Windstar just required a vaccine for all cruises...here's the paragraph about refunds. Unclear to me if they are giving refunds back to the beginning of the pandemic.

 

If your clients are unable to meet the COVID-19 vaccination requirement, we will gladly provide them a refund for cancellations that occur greater than 60 days prior to sailing, and a Future Cruise Credit (FCC) will be issued for cancellations occurring within 60 days before sailing. They may contact Windstar guest services to request a refund. Windstar will process the refund to the original form(s) of payment at 100% of the amount paid to Windstar Cruises. Please note Windstar does not reimburse third party (non-Windstar) travel expenses or fees.

 

It says to 'original form of payment'.  So if you paid for that cruise that you're canceling with FCC, then you'd receive FCC.  If you paid by cash, you'd get cash.

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3 minutes ago, DaCruiseBug said:

Booking a cruise, and actually taking a cruise are 2 different things. Which is once again why some people have had success making this case.

You posted about 'using the credit'.

You use your credit when you book a cruise.

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4 minutes ago, CroozFanatic said:

full vaccine

No, NCL is requiring the CREW to be vaccinated.  That article says nothing about passengers...

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1 minute ago, CroozFanatic said:

 

Wanna wager?

I'm not saying it won't happen, just saying that the article you linked only refers to the crew and does not address a requirement for passengers to be vaccinated.  Without that being addressed yet, it can't be said that they're going "full vaccine" just yet...

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Just now, hallux said:

I'm not saying it won't happen, just saying that the article you linked only refers to the crew and does not address a requirement for passengers to be vaccinated.  Without that being addressed yet, it can't be said that they're going "full vaccine" just yet...

 

I prefaced it with, "Looks like..", so I'm safe. No legal Internet jeopardy for me!

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We are having similar issues.  Had our cruise cancelled twice due to Covid.  Because we didn't accept the refund offer the first time, but rather did a re-book, they won't refund anything.  Then the re-booked (twice) cruise for September 2021 got cancelled because they are moving the ship to another area.  Still refuse to provide a refund.  Finding similar issues with re-booking at a higher cost.  We were supposed to be on the Joy in a Club Balcony.  Trying to re-book this today, we would be sailing on the Gem (smaller ship) in a regular balcony and they want more money out of our pocket for this booking.  We will re-book since we cannot get a refund, but after this sailing, we think this will be our last with NCL.  

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